A lot of extra added charges than what was quoted.

Stayed in April 2024

The spa area was nothing special, the water in the jacuzzi did not look clean and the space was too small to make you feel comfortable, especially when there are more people using it as well. There was more space for the lockers than the actual spa itself. The interior didn't impress me either. I did expect so much more to be honest. The pool in the main building was ok but full of jumping children so I would recommend going to the pool in the spa area opposite the resort, which has 3 lanes, and you can swim in peace as it's only for adults.

The resort was beautiful and spacious. The surrounding area was beautiful, green peaceful and very tidy. The hotel lobby was also very spacious and the bar area so relaxing. In the evening, we had the pleasure to listen to a life jazz band whilst sipping our tea and eating the delicious cheesecake (recommended!). The resort was also very close to Lake Geneva's shopping street, a 6 min car drive. Last but not least, 10 min away you could go and do a nice nature walk near the white river or go for a morning run. This stay really helped me to unwind and enjoy the time with my loved ones.

Stayed in March 2024

Getting to your lobby from building 4 involved quite a bit of walking.

Our dinner at Geneva Chophouse was very good. The massage at the spa was very relaxing, but I wish I'd known we could use the sauna and whirlpool as well. Everyone was very friendly and helpful that we encountered during our stay.

Stayed in January 2024

Our waitress did not offer us a menu for brunch. We had the breakfast buffet because we thought it was our only option until we saw other guests with menus. Menus should be offered during all meals.

Great location and amenities. Stylish and comfortable. The linen and pillows smelled clean. Great communication with staff and the front desk staff was super.

Stayed in January 2024

Parking was limited . Long distance from the room.

Plenty of things to do on location. Friendly staff that was helpful.

Stayed in January 2024

N/A

Check in process was good. Room service, clean room, clean property, great parking.

Stayed in January 2024

I wish there was a diversity of staff. My husband and I didn't see any African-American staff.

I enjoyed the whole experience of our stay at the Grand Geneva Resort & Spa. Our room was spacious and very nice. The beautiful sunrise from our balcony was amazing. We will definitely return.

Stayed in November 2023

Just that little detail- we were 3 in the room and I had to ask the front desk to give us 3 waters , cups etc. and perhaps because booking through this site our room was ways at the end with a view of the parking lot….

There was a breakfast option in the Caffe . We didn’t go. We liked the Starbucks coffee and croissants.

Stayed in October 2023

Location was great but away from the prime scenery

Seclusion/beauty/safety

Stayed in October 2023

Not easy to get around

Picturesque

Stayed in August 2023

We only stayed one night so did not get to see everything.

The rooms in the main building were really nice and quiet, comfy beds and stylish deco. Great views from the lobby bar.

Stayed in May 2023

We had an issue with no hot water in our first villa but was completely accommodated by the manager Barbara and she was amazing

We enjoyed the villa at the grand Geneva. There was plenty of space for all of us. We had a beautiful time.

Stayed in March 2023

Not sure if winter is the greatest time to visit. If you have young kids, may be staying in Timber Ridge and accept a little lower quality room would make more sense that driving or taking trolly to the water park. I have a 7- & 9-year-old, we took them to sledding, this area is way unsecured and there is a sign that you sled on your own risk, my 7yo fell off a cliff into woods and had his cloth cut, luckily wasn't hurt. Some parent helped me to get him from approximately 3 feet down. We arrived at 1 pm but our room wasn't ready until 4:30 pm. They gave us some coupons to get coffee or ice cream, so that was nice of them. The staff in the hotel coffee shop seemed unhappy and unwelcoming. If you sleep late, you miss the morning/early afternoon room service, and you'll have to wait until late afternoon / early evening after they take care of all other rooms for new checking in guests. We booked a lakeview room for some extra charge, but it ended up being a frozen lakeview, so you can't really say where the lake is or the land. I guess this resort will be better off in summer.

Staff is very friendly. Facility is reasonably good.

Stayed in February 2023

We would have liked a microwave in room & freezer was not working well -out ice cream melted. We were somewhat disappointed with the chophouse food or underwhelmed -Brussels sprouts were burnt & most items were over seasoned. Glad updating is taking place - we enjoy coming here but were commenting that housing was getting run down & out dated.

Lunch in cafe & room service was very good. The yoga instructor at the fitness center was also very good. The spa treatments & staff were excellent .

Stayed in February 2023

I wasn't thrille with room service options at all. The Timber Lodge waterpark being extra after paying 400.00 a night was a bit disgusting as well. The food and service in the Grand Cafe wasn't the best either. Typical resort faire.

Very clean, and I enjoyed the retro vibe, and the history of it being a Playboy Club. Too bad they've hidden all that away. The trolley drivers and front desk staff were super!!!

Stayed in February 2023

Front Desk people were not friendly the last couple times I've stayed there.

The igloo experience and the Chop House were amazing

Stayed in December 2022

the location of my room it was pretty loud

the view from my room

Stayed in December 2022

Rooms are outdated and beds are very small. I know they have plans to update the rooms so hopefully this will happen soon so the entire experience can be awesome.

I went to Grand Geneva Hotel for the Christmas weekend, and it was an amazing surprise! It exceeded my expectations in terms of decoration, Christmas activities for kids, live music at the bar on the 24th and very good food - both in the special dinner and also during breakfast.

Stayed in December 2022

I liked the decorations inside the property. Marlo was a great host at the club dinner. She made us feel welcome and even brought out a cupcake for my husband who was celebrating his 40th birthday. Thanks for the hospitality.

Stayed in November 2022

When we first arrived the room we were given was terrible! The view was that of the dog waste station. Unacceptable for anyone to stay in that room, especially for our anniversary! We were able to get our room changed to a very nice one with a beautiful view. Your reservation specialist was very accommodating and helpful.

The meal we had at the Chop House was amazing!

Stayed in October 2022

Beautiful setting rooms generous size

Stayed in September 2022

The pillows were awful. Our mattress also seemed to be on it's last leg because there was a noticeable worn spot, like it had been slept on too many times. I wish there was more information in the room about where the ice machines were. They don't have one on every floor, which is fine, but there should be something stating were we could find them, especially since the place is so large. We did ask someone and were told, so it worked out.

The rooms were very nice; clean and very spacious. The staff here is top-notch. They are courteous, friendly and helpful. It is a beautiful campus that is well maintained. It is wonderful to have such a nice restaurant (Geneva Chophouse) and a little dance club on the campus.

Stayed in September 2022

some events listed on schedule didn’t happen without much explanation. some issues with shower drain & cobwebs.

beautiful facility. beautiful landscape and surrounding area. amazing golf course

Stayed in August 2022

You better like walking because the property is very large. Outdoor pool is small.

Room was clean.

Stayed in August 2022