On my arrival the elevator was working only sporadically. I asked the desk clerk that checked me in to direct me to the stairs. SHE SAID THERE WERE NO STAIRS. I told her there had to be a staircase somewhere. She just said she was sorry and walked off. I was about to check back out of the hotel when another guest said she found the stairs and directed me to them. Over the next two days i asked the other desk clerks where the stairs were and they all knew where they were located. ................................................................................................................................. even though it was a non smoking hotel, there seemed to also be a stale cigarette odor in all the halls

breakfast ok, but could be improved

Stayed in March 2024

Breakfast is very dull, and the water pressure at the villas are quite low.

The staff were extremely nice and welcoming. The bed is very comfortable.

Stayed in March 2024

Breakfast is minimal. the hotel and rooms are out-dated and old. Bad was big but old and not that comfort. Rooms are getting cleaned very late in the day so had to waive it once back to work and room was not cleaned yet. overall- it was grand many years ago.

The room i got, teh Villa is very big. Kitchen facilities are nice - having a fridge in the room

Stayed in March 2024

Beds were TOO soft and elevator didn't work sometimes. Also, hot water is not kept warm. It goes warm toward room temperature.

Location. Food options are just across the street. Walking neighborhood is very recommended and doable. Also just driving along the main street one can reach many good spots. Room was really spacious, even the bathroom! That was a plus. Breakfast is super, however, it doesn't change day to day so after two days in a row it won't feel attractive to the palad.

Stayed in February 2024

There were many bloodstains on the floor and the chairs. The breakfast was horrible. There was not enough food that was put out to eat

The room was nice with the fireplace, and the bed was comfortable.

Stayed in February 2024

The Grand Hotel feels grand like its name because of its wide hall ways, very spacious rooms and bathroom, but its breakfast did not feel grand at all. The dining area was dark, and the spread was disappointing. The room did not have a microwave as I would expect of most/all similar hotels in the area. I know I should not have taken it for granted, but this is the first hotel I have stayed in my 10-days travel in the US that did not have a microwave in the room, especially considering how "grand" it is. The front desk staff in the morning is cold and unfriendly when I asked if there is a microwave I can use in the dining area, he said to look for the dining staff but there was no one in the dining area. I went back to ask the front staff where is the dining staff is, and then he says he doesn't know.

Spacious room and bathroom.

Stayed in January 2024

No hot breakfast.

Big room

Stayed in January 2024

There was supposed to be snacks and/or wine in our room, and a microwave, nope.(+ no vending machines). The bedroom lamp near slider is stopped out. The radio/alarm doesn't work. The NOISE coming from the vents/ac was ridiculous. Ourswas turned off and it WAS SO LOUD, we didn't sleep well

Staff Nice room

Stayed in January 2024

The bedroom was very cold, especially on the side of the bed near the uninsulated window.

The suite was beautiful and cozy.

Stayed in January 2024

Around the borders of the shower floor there were many black stains or mold in the grout. The bathroom had only 2 hooks for towels. A front desk staff spoke too fast and it was difficult to understand him.

The mattress and pillows were comfortable. The bathroom was spacious. The hotel was quiet despite being located on a busy street. Free parking.

Stayed in January 2024

The breakfast was limited due to a late delivery. I expected a little bit more seeing that I was charged for it. But they said the holidays caused a delay in shipping the breakfast items for some reason.

This hotel was amazing, just what I needed. Peaceful and clean.

Stayed in December 2023

The breakfast needs points to improve

Location and quite area

Stayed in December 2023

the hot water for tea was not hot enough (in room for shower & for the tea at breakfast), the breakfast room was not vacuumed, the utensils for the boil egg was too clumsy & awkward, the bread selection was not great, croissant was not good, had better at Costco, breakfast room w/ large windows overlooking pool was nice, lastly perhaps a bathmat & more towel bars in the bathroom.

FREE convenient parking, clean room, spacious bathroom, large TV, dresser, two sinks in bathroom, large shower, shower gel, hand gel, complimentary breakfast with fruits, tea, coffee, eggs, croissant. tea packets & coffee in room. close to my family in Sunnyvale, trader joes, the farmers market, restaurants. Excellent location.

Stayed in December 2023

Major language barrier. Thick accents, making it really hard to understand staff. Found cockroaches in my bathroom, which I know isn't "their fault" but the whole place looked like the bed got made and the floor vacuumed. Definitely in need of a deep clean. I wouldn't even shower cause it was gross.

The beds are super comfortable, staff was friendly. Room was actually huge too. I loved the little coffee station that was paired with wine glasses and the robes in the closet for use.

Stayed in December 2023

The beds and pillows were not comfortable and there was black mold in the shower

Stayed in December 2023

No clock in room to see as I am in bed, or walking around. Yes I have my phone but not convenient to use. No book in room to tell about restaurants, hotel , not everyone is tech savvy.

Breakfast was very good. Room spacious and clean.

Stayed in December 2023

Breakfast was ok, just repetitive.

Cleanliness and staff

Stayed in December 2023

The air stayed on all night and we couldn't turn it off. The fireplace didnt work!

The villa was perfect! Like our own apartment.

Stayed in November 2023

Nothing

Room is very nice with all new forniture. Estremely clean. Breakfast is really good.

Stayed in December 2023

Always a good place to stay. Staff is friendly and professional. Rooms are clean, comfortable, and quiet.

Stayed in December 2023

No vending machine even though there was signage for one. For a 4-star hotel, there's a lack of drinking water. Could be just California though.

The room size, parking, and comfort were top-tier. I liked how the location was only five minutes from LinkedIn HQ, my destination for this trip. Would be happy to choose The Grand again in the future.

Stayed in November 2023

The rooms are massive and breakfast was great.

Stayed in October 2023

I was very satisfied I couldn’t complain about anything. The price was great. The bed was comfortable the view the cleaness

Good

Stayed in November 2023

Beautiful hotel!

Stayed in October 2023