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39 Norwich Westerly Road, Ledyard Center, CT 06339-1128, United States of America
August 15, 2016
August 14, 2016
눉We got there at 2:30 PM was told room would not be ready till 4:00. We went back to see if we could go to the room and was told not ready yet meanwhile I told them my husband is handicap in a wheelchair and have dinner reservation at 5:00. They said can't do anything for you. Finally was called at 5:30 for room. What happened to 3:00 check in. My husband needs to rest before 8:00 show and dinner. Needless to say had to grab a sandwich and get to show. Not happy!!!
눇The bed was very comfortable
August 14, 2016
눉The hotel was great, check in and check out was the most difficult. It was not the hotel's fault it was Booking.com that mixed up our reservation. We waited in the lobby for 3 hours for booking to fix things. That was the absolute worst!!! It almost caused us to miss out dinner reservation and our show. Once things were cleared up and our rooms were ready. We had to rush to get dressed and go. We didn't have anytime to walk around and enjoy the hotel's amenities. We had to rush the entire evening. It definitely put a damper on things. Check-out was no better it took a half an hour when normally it takes 5 minutes to check out of a hotel. Overall, it was okay. My recommendation If you're using booking.com double check your reservations.
눇The hotel itself was fine. We wanted non smoking rooms. They didn't have any available. We had no choice but to stay on a smoking floor. Which wasn't great but, not the worst either. It didn't smell as bad as I thought it would.
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