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202 Emert Street, Pigeon Forge, TN 37863, United States of America
July 12, 2015
July 9, 2015
눉When we arrived at the hotel at 4:40 the lady behind the desk was the rudest person I have ever ever dealt with she should be fired fur the way she treated me and everyone else checking in. I was told my room would not be ready fir an hour or two hours check in was at 3:00. She did not apologize for the delay or give any explanation just rude. There was a family with 3 small children that told me they had been waiting for 2 hours and could not get. Refund or they would have left. If the clerk had just been nice and apologized the entire experience would have been different I ha r traveled all I over for years and never been treated this badly I will never ever go back and suggest no one does. If you value you business you need to terminate this rude lady I really can't express the rudeness
July 10, 2015
눉Reserved a king size room and was told when I made my reservation they were overbooked so I was given a queen room. I was told at check in that I received an email to that affect and I never received such or I would gave changed my reservation. The housekeeping staff set up in the hallways blocking passageways with no regard for guests. They were also loud and unfriendly. The rooms were very compact.
눇Loved that rooms had window seats.
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