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201 39th Street, Astoria, OR 97103, United States of America
August 14, 2016
July 13, 2016
눉Staff. Had difficult time booking room. Booked one king but decided to book queen instead so cancelled first booking. Called them to confirm booking. The people at the desk in their twenties and could not help me. Had to hang up and call again.Worked with young man and young woman. Then days later got a call from hotel. I could not answer the phone at the time so I called them back. They said they never called me. I did however confirmed my reservation. Then next day I get another call from them confirming my reservation.. Too many calls to confirm a simple room change on reservation. Then go to check in and I see older woman training the young twenty something's man and woman showing them how to check me in. For this type of hotel and price I paid need people there that know what they are doing and they don't. Then in the morning check out time is 11:00. At nine I had maids not once but TWICE go into our room to try and clean it. I know they are anxious to clean so they can go home for the day but this is ridiculous. Again accommodations are great but the staff are what make it a bad stay. For quality of hotel and what you pay they can do better than this. Then another guy was checking out and was trying to tell lady at front desk of shower head problem for next guest. The lady never took the time write down the problem so it could be fixed later. She just went on about her business.
눇Location and the decor. Had some personality to it. Not just a room with four white walls. Everything clean. This is a newer hotel so it is nice.
July 26, 2016
눉The room keys didn't work after checking in. Then I didn't have any shampoo in my room. 2 bottles of lotion and 1 conditioner. I went to breakfast at 930a, when it ends at 10. There was half a cup of oatmeal left, no eggs, no muffins and few other things left. I expected a better experience for the price.
눇Bed was comfy and room was nice.
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