The reception had no record of a modified reservation in my name made by booking.com even though I had prepaid via booking.com. Booking.com insisted that they had spoken to somebody at the Hampton Inn. Booking.com also claimed that they had modified my reservation from March to April at the same reasonable rate. I was forced to share a room with my sister. We soon learned that the daily rate doubled to $625 on the weekend. I asked for a refund from booking.com and they agreed but I am still waiting

It is well situated in the historic district across from the visitor center where they have free buses. The hotel has an outdoor pool (unheated) and offers a free breakfast.

Stayed in April 2024

Nothing.

The location was fabulous being across from the visitor center and the feee Dash bus. Room was spacious. Bed was very comfy.

Stayed in April 2024

nothing

Location is perfect, you can reach any interesting destination in downtown by walking.

Stayed in April 2024

Too much money. I know it is in a great location but I believe that you are gouging people.

Stayed in March 2024

The room was a bit smaller than we thought. I also would have liked to have a refrigerator in the room.

We liked the location of the property. It was within walking distance of restaurants and the market. It was also close to King Street and shopping. The breakfast each morning was very good. We liked the outdoor patio area to sit with our friends and relax.

Stayed in April 2024

toilet was too low. room had a musty smell and could have been cleaner

great location

Stayed in April 2024

Carpet in room looked dirty or stained.

Good breakfast, comfortable lobby, loved outdoor seating and pool.

Stayed in April 2024

Just a little nosier than expected. Spring break for lots of people. For some reason, breakfast was not top of the line as expected and paying for parking was not what we expected. Would be nice to have Kuerig in your room instead of old fashion coffee..

Location was good. In walking distance to most places.Breakfast was good ( could use something to make it exceptional. Our room was great and the staff was super . Would stay there again and recommend to to friends !!!!

Stayed in April 2024

Noisy hallways and guests late at night. Staff didn't seem too willing to do anything about it.

Easy parking access. Staff was great. Breakfast was good and hot. Room clean.

Stayed in April 2024

No safe in room.

Location and close parking

Stayed in March 2024

Parking garage difficult to find spots although we did manage to find a spot every time. Room did not have a refrigerator. This was extremely inconvenient for us. Ice machine on our floor was broken.

Good location. Nice big lobby.

Stayed in April 2024

Breakfast was chaotic. The space was not large enough for all the guests on a busy Easter weekend. I had a completely ice-cold shower my first morning due to the large number of guests draining the hot water. This was the reason given to me by staff. The problem was fixed by the next morning, and I had no further issues. For the amount I paid for the room, I expected at least a warm shower!

Excellent location. We could walk anywhere in the historic district, plus the CARTA line was right across the street. The room was clean and comfortable, and custodial staff was friendly and helpful. Excellent restaurants nearby as well.

Stayed in April 2024

Front desk staff we dealt with had a little info about shuttle, did not seem pleased to see us, expected more Southern charm. Any other options for parking?

Breakfast and room were very good. Disappointed in $35/ night garage charge. If public parking, could negotiate lesser rate?

Stayed in March 2024

Broke hair dryer , leaking shower dripping and all over floor guess the door wouldn’t seal , extremely small bathroom , temperature in room did not regulate, either too hot or cold

Location, breakfast was nice, bed was very comfortable

Stayed in March 2024

Confusion concerning parking

Location and quality

Stayed in March 2024

Loud patrons late night/early morning coming in.

Breakfast was good. When a lot of people are downstairs eating, it’s hard to get to the waffle maker and not be in the way of those getting juices or the kitchen staff members.

Stayed in February 2024

Breakfast and lack of restaurant or bar.

Location

Stayed in March 2024

Location was great, within easy walking distance of my conference and many shopping, dining and entertainment options. Room was well-maintained, digital check-in process went smoothly (very helpful since I was arriving around 11 PM!), and I really appreciated front desk staff being so gracious about storing my luggage securely after check-out while I was attending the last few hours of my conference.

Stayed in March 2024

Salesman at breakfast and gave my room away. Had to stay in a very small, smelly room for one night.

Breakfast and staff was goid

Stayed in February 2024

Breakfast was more than I expected. I thought it would have only been bagels and coffee but there was so much more.

Stayed in January 2024

Breakfast!!!

Stayed in January 2024

The hotel had no record of me booking thru Booking.com. Luckily they weren't sold out.I Have a future booking in Scotland this coming July. I hope I won't have the same experience there. Thank you.

Location

Stayed in February 2024

Our room was freezing. We had to call maintenance to come and turn on the heat. Then we had to call again when our room was too hot. The room thermostat did not control the temperature.

The location was perfect! When we arrived we were able to park in the garage and pay through the hotel. Our room was actually ready when we arrived at 12:30!

Stayed in February 2024

I did not care for the breakfast, wanted biscuits and gravy

Room with outside terrrance awesome! Location close to everything, easy to get on free bus, close to museum, and close to food.

Stayed in January 2024