1577 Gateway Boulevard, Richardson, TX 75080, United States
#16 of 23 hotels in Richardson
Guests' ChoiceBased on 954 hotel reviews
7.0Cleanliness
7.5
Comfort
7.6
Location
8.3
Facilities
7.1
Staff
7.9
Value for money
7.7
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 March 2024
Tameka
United StatesNight staff and my last room had mold, broken shower head (never fixed), and an old towel from a prior guest.
Convenience and affordable
Stayed in February 2024
Reviewed: 16 March 2024
Marilyn
United StatesEverything okay
Everything okay
Stayed in February 2024
Reviewed: 9 March 2024
Nilufer
TurkeyThe windows in the room are staionary which prevents letting fresh air in. This creates a odd smell sometimes.
Nice location, extremely helpful and friendly staff.
Stayed in March 2024
Reviewed: 18 February 2024
Ron
United StatesAC fan noise Water in tub ran constantly Shower curtain ripped & soiled Breakfast meager
Bed okay
Stayed in February 2024
Reviewed: 10 February 2024
Scott
United StatesGudi was very nice as the rest of the staff is always amazing
Stayed in January 2024
Reviewed: 3 February 2024
Jarvis
United StatesDeposit hold.
The nice size bed.
Stayed in January 2024
Reviewed: 2 February 2024
David
United StatesThe bathroom furniture Is very old and deteriorated and is cuple of roaches
The employee at front desk was super friendly
Stayed in January 2024
Reviewed: 3 January 2024
Clarisa
United StatesHousekeepers cleaning the roomz
Stayed in December 2023
Reviewed: 1 January 2024
Laura
United StatesThe elevators and hallways had a funny smell, like cigarettes mixed with something else. We had asked for a vacuum to be left by our room because our son had made a mess of his snacks and it was never brought by they also never vacuumed for us. However we were able to get the toilet paper we asked for right away.
Check in was easy. Bed was comfortable. They had breakfast and a small store area by the counter. The size of the room was decent.
Stayed in December 2023
Reviewed: 7 December 2023
Abolaji
United KingdomConstant smell of cigarette and weed on the corridors was awful,apart from that👍👍
The room was comfortable and the breakfast was awesome
Stayed in December 2023
Reviewed: 6 December 2023
Alexxia
United StatesThe location
The room was clean.
Stayed in December 2023
Reviewed: 1 December 2023
Kim
NorwayThere is not daily cleaning but three days upon on request. Hotel did not deliver the tag for privacy/clean request at room
Stayed in November 2023
Reviewed: 22 November 2023
Doris
United StatesOnly one elevator. It was a little slow. Some other customers were a bit loud at breakfast But good.
Everything was good. Cleanliness, great staff, breakfast, and location was great off the beaten path but access to everything. Good entertainment, and shopping. Thanks for the hospitality. It was great.
Stayed in October 2023
Reviewed: 18 November 2023
James
United StatesOutdated and worn Tiny bath towels
Convenient location
Stayed in October 2023
Reviewed: 16 October 2023
Deann
United StatesMy room was far from exit.
It was as expected.
Stayed in October 2023
Reviewed: 4 October 2023
Eleazar
United StatesThe ac didn’t work properly and the water in the bathtub was all night leaking.
Stayed in October 2023
Reviewed: 27 September 2023
Angelaf79
United StatesThe room was dirty. There were stains on the bed, the wall and the lamp. My daughter, 23 years old, said it looked like someone made a dirty movie in that room! Omg!! From my daughters mouth! The stains were white and looked pretty questionable. We slept in the same bed.. the one without the body fluid stains. I swear I'm bringing a black light next time.
The location was good. The staff was pleasant and the room was still available when we arrived.
Stayed in September 2023
Reviewed: 11 September 2023
Johnnie
United StatesThe room was requested to have been a non-smoking room but had an odor of stale cigarette smoke. Didn't request another room.
Didn't partake in the breakfast so unable to state an opinion.
Stayed in September 2023
Reviewed: 5 September 2023
Brenton
United StatesDrywall above the shower had spots of brown mold. Ice machine on the 2nd floor wasn't working. Elevator noise was loud being right across the hall from them. Both keys wouldn't work after the first day and had to get replacements.
Bed was comfortable, and room was clean. Front desk was very nice every time we interacted with them.
Stayed in September 2023
Reviewed: 30 August 2023
Rowlett
United StatesThe air conditioner in room 326 does not work properly. We ended up buying two portable fans for the room so we could sleep comfortably.
The convenience to the freeway and the venues we were there for.
Stayed in August 2023
Reviewed: 23 August 2023
Nekiesha
United StatesI didn't know that there was going to be a $50 dollar extra deposit. I wish I had known sooner so I would have planned my finances a little more.
The location was ok. The room and inside of the hotel was ok.
Stayed in August 2023
Reviewed: 4 July 2023
Venus
United StatesMy room smelled like pet urine.
The front desk staff was amazing! He works in the morning most of the week.
Stayed in June 2023
Reviewed: 8 May 2023
Dora
United Statesthe pool wasn’t available
they had multiple exits so our hotel room was super close
Stayed in April 2023
Reviewed: 26 March 2023
Lacresha
United StatesNot applicable , reason did not eat there
Did not take advantage of the offer
Stayed in February 2023
Edinburgh, UK
Salalah, Oman
Oia, Greece
Montargil, Portugal
Natal, Brazil
Malinska, Croatia
Siem Reap, Cambodia
Bar-sur-Seine, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content