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1200 Cull Road, Dry Ridge, KY 41035 , United States of America
August 15, 2016
눉There were numerous problem with the room. Bathroom door wouldn't close, refrigerator door wouldn't close, ironing board collapsed with I tried to use it, iron cord was less than 3 feet long, floors had not been vacuumed, receptacle in bathroom didn't work. The pool was so cloudy the bottom was not visible. We reported all to the desk in the morning but nothing was done. Finally on the second night after I went down and requested a new ironing board and iron, a guy came with a replacement. The night assistant manager then adjusted our rate, sending a note apologizing for the inconvenience. But the morning manager only adjusted the rate for the second night until I threatened them with NO PAYMENT from AmEx. Unless they clean up their act, I wouldn't recommend
눇Evening staff at front desk were wonderful. Morning staff was friendly but did not attend to some issues we had with the room.
July 28, 2016
눉Clean room earlier in day.
눇Very comfortable room. Bed &pillows very nice. Breakfast also good.
August 9, 2016
눉I stood and waited over 15 minutes when trying to check in while two employees were on the telephone taking reservations. One should have waited on me.
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