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Reviews of Hampton Inn Winston-Salem Hanes Mall This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1990 Hampton Inn Court, Winston-Salem, NC 27103, United States of America

#5 of 39 hotels in Winston-Salem

Guests' Choice

Review Score

Based on 336 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.0

  • Facilities

    8.9

  • Staff

    9.4

  • Value for money

    8.5

  • Free WiFi

    7.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: March 24, 2024

    10
    Best night sleep I have had in years. Love the matress!! Rooms are spacious!
    • Leisure trip
    • Solo traveler
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing! Just Maps made us go through the whole town instead of the expressway.

    Staff was so friendly!!

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Could use a update

    Staff was great!

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    breakfast was nice.

    Stayed in December 2023

  • Reviewed: February 25, 2024

    9.0
    Good would book again
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The colors not my style, the building showing age.

    The staff was great, bed good., room size good.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I love the fact that it is surrounded by shopping centers, restaurants, and entertainment venues. Above all I love the breakfast buffet, and it's awesome.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    10
    I love being at the hotel it was one of the cleanest hotels I ever stayed at
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I like everything about it

    The was breakfast was fresh and delicious

    Stayed in February 2024

  • Reviewed: December 27, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff very friendly. Truly and obviously pet friendly.

    Stayed in December 2023

  • Reviewed: November 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    old shower tub

    beds

    Stayed in November 2023

  • Reviewed: November 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Expensive pet fees unrevealed beforehand by booking.com

    Stayed in October 2023

  • Reviewed: October 26, 2023

    10
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Good

    Stayed in October 2023

  • Reviewed: October 22, 2023

    10
    Very nice place to stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The staff was really great and the breakfast for delicious.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    10
    I have never been displeased with staying at the Hampton Inn. They have great customer service and a great breakfast bar
    • Leisure trip
    • Solo traveler
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was nothing I disliked about this property. I would definitely stay there again.

    I like the friendliness of the staff. I was impressed to get a text an hour after I checked in to make sure that everything was OK. The breakfast bar was awesome. 

    Stayed in October 2023

  • Reviewed: September 26, 2023

    10
    Family Vacation
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing, everything was Amazing!!!

    The staff were both friendly and welcoming to making our stay enjoyable. The rooms were clean and comfortable, breakfast was Amazing, many options to choose from. Will definitely recommend.

    Stayed in September 2023

  • Reviewed: September 25, 2023

    10
    Great hotel! Very clean and lots of amenities.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The cost was very high but it was parents weekend and a football game at WFU. We were in town for a wedding, but there was a lot going on in Winston that weekend.

    The breakfast was delicious and the woman running the breakfast was so personable and friendly. She was helpful and took great care of us. The front desk receptionists were also very nice and always had bottled water available.

    Stayed in September 2023

  • Reviewed: September 15, 2023

    9.0
    I'll stay there again!
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Sitting on toilet...toilet paper dispenser a bit of a reach...but if THAT is the ONLY complaint...pretty good otherwise

    Room clean. Bed very comfortable. Bathroom clean and shower was awesome. Location good. Breakfast pretty good. Staff was OUTSTANDING!!!

    Stayed in September 2023

  • Reviewed: September 12, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to change. It was great.

    Location was very safe. Close to restaurants. Hotel was very clean. Bed was comfortable. Easy check in and out.

    Stayed in September 2023

  • Reviewed: September 2, 2023

    8.0
    Great value, clean rooms and friendly people.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    even though it was clean and friendly the place is definitely on the older side of what we like.

    The WHOLE entire staff was amazingly friendly and helpful. lent us a screwdriver etc...Lisa and Brittany were great.

    Stayed in August 2023

  • Reviewed: August 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Price was a little high.

    Breakfast was good .

    Stayed in August 2023

  • Reviewed: August 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean. Nice staff

    Stayed in August 2023

  • Reviewed: July 23, 2023

    10
    Excellent! We will be back!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    We had no issues.

    Everything about this hotel was excellent! From making reservations to check in and throughout our stay, you gave Marriott a run for their money! Pat, on the kitchen staff was a pleasure, and the entire front desk staff was excellent!

    Stayed in July 2023

  • Reviewed: July 21, 2023

    8.0
    The entire hotel staff were the best!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Old tired carpeting , old room furnishings and really needs a full renovation.

    Clean considering how old everything is staff was excellent and breakfast was good!

    Stayed in July 2023

  • Reviewed: July 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Need to keep towels stocked at pool, but staff was helpful to bring some by.

    Friendly staff, great breakfast and especially liked the outdoor pool. Pool had float toys and my two kids loved it! Very handy to have the snacks to buy at front desk.

    Stayed in July 2023

  • Reviewed: July 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Room had a stale smoke scent to it

    Stayed in July 2023

  • Reviewed: July 19, 2023

    10
    A wonderful stay at a wonderful price
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was smaller than I expected but it was not crowded so that was not a deal breaker.

    Just go. Everything was clean, the staff was super friendly and professional, the beds were sooooo comfortable, the price was right and a great hot breakfast every morning with a number of variety to choose from.

    Stayed in July 2023

Showing 1 - 25

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