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102-40 Ditmars Boulevard, Queens, NY 11369, USA
15 August 2016
눉No food outlet at the hotel. One outlet at the property across the car park. We had to wait 35 mins approx in the sun for the hotel shuttle, and make 3 phone calls to follow up. This is after having been told to stand at a particular place at the airport for about 5-10 mins. Others had the same issue. Walls in the room were wet with water condensation and some issue with the air-conditioning. Carpets were sticky. We were told this is because of the humidity and heat. We asked them to check other rooms and deal with it if it was a common problem.
눇Good location just outside the airport. Notice at the front desk - 100 % guarantee policy if guests were not satisfied they are not expected to pay.
11 August 2016
눉everything was excellent.
눇the room was big and spacious and i like the neutrogena amenities. the shuttle service and the helpful staff.
11 August 2016
눉BIG problem is putting a hold on my account for a LOT more than my room charge, as well as adding an extra small hold amount in a separate transaction. When the room charge went through my account, the small hold was removed, but the giant hold still lingers. It's beyond annoying that they can hold my money in the blink of an eye, but that I have to call them and complain to try to get them to return it to me! So as of the moment I'm typing this, this hotel has taken double what I should have paid out of my account. Why aren't these holds released at checkout when the actual amount is charged? I'm on a budget and can't afford to be out $250.00 for a week. This policy alone will keep me from staying at this or any Hampton Inn again.
눇The location is perfect and shuttle bus to LaGuardia easy. Room was spacious. Internet access perfect. Staff were pleasant.
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