20 Waterchase Drive, Rocky Hill, CT 06067, United States
#3 of 5 hotels in Rocky Hill
Guests' ChoiceBased on 500 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.5
Facilities
8.2
Staff
8.7
Value for money
8.1
Free WiFi
8.7
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End of dialog contentReviewed: 19 April 2024
Michael
United StatesThey could have a better breakfast the need Asian bagels waffle maker egg maker a real pancake maker Home fries..
I like that it’s close to my sons college I would be looking forward staying often just need better breakfast..
Stayed in April 2024
Reviewed: 4 April 2024
Jennifer
United StatesIt took more than 3 weeks to be refunded for my deposit. When 1st calling the hotel to ask about this, they informed me that it could take a month when using a cashapp card, so they try to let us know that before using one. Well, unfortunately, I wasn't told that. So, my only downfall of staying here was that. Just wish I would've known.
The breakfast was a nice bonus! Rooms and hotel were clean and staff were very friendly. Specifically Andrew, whom after calling the hotel for the 2nd time, was able to assist me with releasing my payment from Cashapp. (See details in my dislikes)
Stayed in March 2024
Reviewed: 23 March 2024
Steve
United StatesBreakfast baked goods were marginal
Friendly and helpful staff
Stayed in March 2024
Reviewed: 10 March 2024
Catherine
United StatesOne light was not working nor was the alarm clock plugged in. The shower had two shampoos and no conditioners. The hvac could only blow warm air on high or auto-ish.
Location was great. Staff was pleasant.
Stayed in March 2024
Reviewed: 8 March 2024
Jennifer
United Statesthe room darkening blinds and the mattress and pillows
Stayed in March 2024
Reviewed: 10 February 2024
Socorro
United StatesI like that it's convenient to highways, stores and restaurants and close to my family friends
Stayed in February 2024
Reviewed: 7 February 2024
Whyte
United StatesThe place is nice. No complaints
It was clean, comfortable and the staff was friendly
Stayed in January 2024
Reviewed: 20 January 2024
Alfred
United StatesThe room door to the hall. Open space at the bottom of the door and on the door jam. Did not feel private or safe. You need better fitting doors on the rooms. Could also smell a Marijuana like smell in the hallway on our floor.
Convenient location and very friendly front staff and manager.
Stayed in January 2024
Reviewed: 13 December 2023
Socorro
United StatesThe TV I'm my room was not working. I had to call the front desk and the sent someone up to fix, however, I woke up early and try to turn the TV on and it was again saying there was no connection. No matter what I did I couldn't get it work 😔 Also the outlet on the table next to the bed was not working, so I had to use the desk where the TV was to charge my phone.
I like the location, cleaness of hotel and it's surroundings also the room was very clean.
Stayed in December 2023
Reviewed: 5 November 2023
Joel
United StatesEase of getting onto Route 91.
Stayed in November 2023
Reviewed: 22 October 2023
Lisa
United StatesIce machine on our floor was not working,
Very clean room! Newly updated! Beds were comfortable, Happy with all the extra counter space! The breakfast was awesome! Plenty of hot and cold options!
Stayed in October 2023
Reviewed: 26 September 2023
Kathy
United StatesRoom type not available
Very easy access. Excellent breakfast
Stayed in September 2023
Reviewed: 12 September 2023
Melissa
United StatesOnly working ice machine on ground floor.
Breakfast was great. Bed was very comfortable. Loved Keurig coffee machine in room.
Stayed in September 2023
Reviewed: 7 September 2023
Socorro
United StatesWe stayed for 2 nights and our room didn't get clean
The facility was clean and easy to get to places.
Stayed in September 2023
Reviewed: 27 August 2023
Quynh
United StatesStaff was rude, stingy w towels.
The beds was comforable
Stayed in August 2023
Reviewed: 17 August 2023
Richard
United StatesShower wish most places would hav hand held shower heads.
Clean convenient nice breakfast
Stayed in August 2023
Reviewed: 15 August 2023
Laird
United Stateshaving to figure out the tv
Stayed in August 2023
Reviewed: 15 August 2023
Janice
United StatesConvenient location
Stayed in August 2023
Reviewed: 14 August 2023
Azu
United StatesThe room was too compacted and no chairs to sit
Location ok
Stayed in August 2023
Reviewed: 13 August 2023
Rachel
SpainI didnt like that I had to pay a separate security deposit. Of course, this is refunded within 3 to 5 business days but I am only given so much to spend on hotels as I travel from my boss. This amount doesn't take into account these arbitrary holds. I selected the Holiday Inn chain because I had stayed at one the night before and was not charged an extra fee. I did witness a drug deal in the parking lot so maybe the extra fee is because this area is used to nefarious characters being about. I did not feel unsafe but I can't think of any other reason this hotel would charge a deposit and others don't. I am not against paying a deposit, I understand many places do charge them and it is up to individual management. I just wish this info would have been made apparent before I booked. I will not stay here again but not because it is a bad place but because my travel situation doesn't allow for it.
Bed was comfortable and the a/c worked great. The hotel was easy enough to find. Several food options within walking distance.
Stayed in August 2023
Reviewed: 7 August 2023
Maria
United StatesThe lady at the front desk was rude
Location
Stayed in August 2023
Reviewed: 6 August 2023
Kimberly
United StatesNothing really. The hotel has been updated but the doors on the rooms could use refinishing.
The front desk/manager was very friendly and welcoming. The room was clean and the bed was comfortable.
Stayed in August 2023
Reviewed: 1 August 2023
Martha
United StatesToilet and bathtub was stopped up
The breakfast options. Pool hours Parking
Stayed in July 2023
Reviewed: 30 July 2023
Catherine
United StatesNice updated rooms
Stayed in July 2023
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