678 Citadel Haven Drive, West of the Ashley, Charleston, SC 29414, United States of America
#80 of 158 hotels in Charleston
Guests' ChoiceBased on 659 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.6
Facilities
8.3
Staff
9.0
Value for money
8.0
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 4, 2024
Andrew
United States of AmericaDifficult street access. Only one elevator.
Good price.
Stayed in April 2024
Reviewed: February 14, 2024
Alfonso
United States of AmericaProperty was under construction with obvious construction dust. :(
Location was good.
Stayed in February 2024
Reviewed: February 4, 2024
William
United States of AmericaHotel currently being remodeled, workmen and material everywhere. Breakfast room in temporary site on second floor. Half of parking lot filled with material and storage containers.
We took advantage of their "Park and Sail" package for low cost shuttle to cruise port and free vehicle parking while we were on a 5 day cruise.
Stayed in January 2024
Reviewed: January 21, 2024
Gwen
United States of Americawas some noise on the hall but it was Christmas so lots of travelers!
great breakfast
Stayed in December 2023
Reviewed: January 6, 2024
Jeri
United States of AmericaI think you need to update some. Our room had some stains on the furniture which was a turnoff. Update coffee in rooms to Keurig.
Easy check in and check out.
Stayed in January 2024
Reviewed: September 18, 2023
Patricia
United States of AmericaStaff was super nice and loved the Breakfast!
Stayed in September 2023
Reviewed: August 27, 2023
Jane
United States of AmericaI was not happy with the woman (I think her name was (Victoria) who checked us in the late afternoon of August 15th. I had an email with a confirmation number, but she said there was no such reservation number. She took my phone to the back room with my permission, but stayed back there talking to someone for a long time. In fact, at one point I yelled back there asking her to bring me my phone. Before she went back there I asked if there was a room and she said yes, but didn’t offer me a room. When she came back out, she still didn’t say anything. I again asked if there was a room and she said yes, but just looked at me and didn’t offer me one. I was getting so frustrated that I asked another guy waiting if this was making sense to him. It was all very insulting and rude. I do want to add that the ladies at the front desk in the daytime were wonderful! Also the lady that ran the breakfast did a great job. We stayed in 2 other Hampton Inns within 10 days and had wonderful service!
Ok
Stayed in August 2023
Reviewed: August 8, 2023
Nate
United States of AmericaThe rooms were a bit dated. The floor was musty and the couch was dirty. My room was also not cleaned daily. Is this a new thing? You have to ASK for room service?
The lobby is very nice and clean. Everyone is friendly. Its very modern.
Stayed in July 2023
Reviewed: July 31, 2023
Bruce
United States of AmericaNeed new carpet. Carpet had patch work. Just need some new finishes.
Clean
Stayed in July 2023
Reviewed: June 19, 2023
Lakonia
United States of AmericaFridge not working after attempting to repair (had to throw away food and had no cold beverages. A/C didn't get cold. Remote control didn't work even though maintenance changed batteries. Left messages for Manager-no response
Excellent Customer Service
Stayed in June 2023
Reviewed: June 18, 2023
Terrence
United States of AmericaSee above
Besides my answers above… having an option to rent newly released and older movies would have been a HUGE PLUS. However you having multiple premium movie channels was a big hit with me and my woman. The only big negative that that really bothered us was the CURTAINS! The do not close together completely for privacy. We were on the bottom floor in room 131. I had to physically overlap the curtains and push my shoes against the window on top of the air conditioner to keep them closed so no one with bad intentions could peek in at the middle of the night. This was a bit disturbing. The breakfast was pretty good. We saved a little money this morning. We didn’t have chance to take a dip in the pool because we only stayed one night. Overall this is a very nice hotel and we give you guys a 8.7out of 10. It would’ve been higher but those curtains have to be addressed.
Stayed in June 2023
Reviewed: June 13, 2023
Anthony
United States of AmericaA little difficult to find but I am sure it is due to local restrictions on signs.
Everything.
Stayed in June 2023
Reviewed: June 12, 2023
Joann
United States of AmericaGreat location! Staff was very friendly and helpful. Warm cookies at night was a great touch!!
Stayed in May 2023
Reviewed: June 5, 2023
Amanda
United States of AmericaWe asked for a room cleaning the morning of and front staff said we had to let them know the night before. So our room was never freshened and we had to empty our own trash, get our own towels, toilet paper etc. Also the ice maker was not working.
Stayed in June 2023
Reviewed: June 4, 2023
Beth
United States of Americaclean and staff was very nice
Stayed in May 2023
Reviewed: May 26, 2023
Sam
United States of AmericaIt was what we expected.
convenient location for the things we had to do.
Stayed in April 2023
Reviewed: May 20, 2023
Latarsha
United States of AmericaUpon arriving to the room, we could easily spot that the room had not been cleaned well. Hair in and around the showers, stains, etc.
Great centered location
Stayed in May 2023
Reviewed: May 19, 2023
Sylvia
United States of AmericaNo issues
Facilities were very clean staff courteous and friendly breakfast was delicious. Would definitely stay here again
Stayed in May 2023
Reviewed: May 5, 2023
Sherwood
United States of AmericaNo complaints
style
Stayed in May 2023
Reviewed: April 30, 2023
Josmar
United States of AmericaThe smell in the room, it could be better.
I like the facilities, the location is perfect, close enough of the commercial area but not enough of the crowded areas. The breakfast exceed my expectations..
Stayed in April 2023
Reviewed: April 26, 2023
Jerry
United States of AmericaJust would like to have the room made up each day without having to set it up.
The breakfast buffet was excellent and the staff maintained it very well. They were very friendly people, enjoyed it very much.
Stayed in April 2023
Reviewed: April 23, 2023
Edgar
United States of AmericaParking spaces
Just fair
Stayed in March 2023
Reviewed: April 21, 2023
Bernard
United States of AmericaRooms smaller than expected and rate was high. Breakfast was horrible. Everything was packaged and heat up.
The location was great
Stayed in March 2023
Reviewed: April 11, 2023
Tom
United States of AmericaIce machine location
Breakfast was good. Liked it was available at a later hour.
Stayed in March 2023
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