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  5. Reviews of Hampton Inn & Suites Charleston-West Ashley

Reviews of Hampton Inn & Suites Charleston-West Ashley This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

678 Citadel Haven Drive, West of the Ashley, Charleston, SC 29414, United States of America

#80 of 158 hotels in Charleston

Guests' Choice

Review Score

Based on 659 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.6

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    8.0

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 4, 2024

    7.0
    If you are not spending time at the hotel, it works well.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Difficult street access. Only one elevator.

    Good price.

    Stayed in April 2024

  • Reviewed: February 14, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Property was under construction with obvious construction dust. :(

    Location was good.

    Stayed in February 2024

  • Reviewed: February 4, 2024

    8.0
    Place to stay night before a cruise departure, ride to and from port and safe, free, car park.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Hotel currently being remodeled, workmen and material everywhere. Breakfast room in temporary site on second floor. Half of parking lot filled with material and storage containers.

    We took advantage of their "Park and Sail" package for low cost shuttle to cruise port and free vehicle parking while we were on a 5 day cruise.

    Stayed in January 2024

  • Reviewed: January 21, 2024

    8.0
    Fit the bill for stay
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    was some noise on the hall but it was Christmas so lots of travelers!

    great breakfast

    Stayed in December 2023

  • Reviewed: January 6, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Study Room with Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    I think you need to update some. Our room had some stains on the furniture which was a turnoff. Update coffee in rooms to Keurig.

    Easy check in and check out.

    Stayed in January 2024

  • Reviewed: September 18, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was super nice and loved the Breakfast!

    Stayed in September 2023

  • Reviewed: August 27, 2023

    8.0
    Just read what I already wrote
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Bath Tub - Mobility Access
    • Stayed 8 nights

    I was not happy with the woman (I think her name was (Victoria) who checked us in the late afternoon of August 15th. I had an email with a confirmation number, but she said there was no such reservation number. She took my phone to the back room with my permission, but stayed back there talking to someone for a long time. In fact, at one point I yelled back there asking her to bring me my phone. Before she went back there I asked if there was a room and she said yes, but didn’t offer me a room. When she came back out, she still didn’t say anything. I again asked if there was a room and she said yes, but just looked at me and didn’t offer me one. I was getting so frustrated that I asked another guy waiting if this was making sense to him. It was all very insulting and rude. I do want to add that the ladies at the front desk in the daytime were wonderful! Also the lady that ran the breakfast did a great job. We stayed in 2 other Hampton Inns within 10 days and had wonderful service!

    Ok

    Stayed in August 2023

  • Reviewed: August 8, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Study Room with Sofa bed
    • Stayed 3 nights

    The rooms were a bit dated. The floor was musty and the couch was dirty. My room was also not cleaned daily. Is this a new thing? You have to ASK for room service?

    The lobby is very nice and clean. Everyone is friendly. Its very modern.

    Stayed in July 2023

  • Reviewed: July 31, 2023

    8.0
    Good stay and nice staff overall.
    • Leisure trip
    • Family with young children
    • King Suite with Kitchen - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Need new carpet. Carpet had patch work. Just need some new finishes.

    Clean

    Stayed in July 2023

  • Reviewed: June 19, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Suite with Kitchen - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Fridge not working after attempting to repair (had to throw away food and had no cold beverages. A/C didn't get cold. Remote control didn't work even though maintenance changed batteries. Left messages for Manager-no response

    Excellent Customer Service

    Stayed in June 2023

  • Reviewed: June 18, 2023

    8.0
    I would recommend and for sure be back
    • Leisure trip
    • Solo traveler
    • King Study Room with Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    See above

    Besides my answers above… having an option to rent newly released and older movies would have been a HUGE PLUS. However you having multiple premium movie channels was a big hit with me and my woman. The only big negative that that really bothered us was the CURTAINS! The do not close together completely for privacy. We were on the bottom floor in room 131. I had to physically overlap the curtains and push my shoes against the window on top of the air conditioner to keep them closed so no one with bad intentions could peek in at the middle of the night. This was a bit disturbing. The breakfast was pretty good. We saved a little money this morning. We didn’t have chance to take a dip in the pool because we only stayed one night. Overall this is a very nice hotel and we give you guys a 8.7out of 10. It would’ve been higher but those curtains have to be addressed.

    Stayed in June 2023

  • Reviewed: June 13, 2023

    9.0
    Great stay.
    • Leisure trip
    • Family with young children
    • King Study Room with Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    A little difficult to find but I am sure it is due to local restrictions on signs.

    Everything.

    Stayed in June 2023

  • Reviewed: June 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location! Staff was very friendly and helpful. Warm cookies at night was a great touch!!

    Stayed in May 2023

  • Reviewed: June 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and Bath Tub - Mobility Access
    • Stayed 3 nights
    • Submitted from a mobile device

    We asked for a room cleaning the morning of and front staff said we had to let them know the night before. So our room was never freshened and we had to empty our own trash, get our own towels, toilet paper etc. Also the ice maker was not working.

    Stayed in June 2023

  • Reviewed: June 4, 2023

    9.0
    nice place before getting on our cruise. breakfast was good also
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Mobility Access
    • Stayed 1 night
    • Submitted from a mobile device

    clean and staff was very nice

    Stayed in May 2023

  • Reviewed: May 26, 2023

    9.0
    convenient overnight stay
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was what we expected.

    convenient location for the things we had to do.

    Stayed in April 2023

  • Reviewed: May 20, 2023

    7.0
    Updates needed, but worth it’s value.
    • Travelers with friends
    • King Study Room with Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Upon arriving to the room, we could easily spot that the room had not been cleaned well. Hair in and around the showers, stains, etc.

    Great centered location

    Stayed in May 2023

  • Reviewed: May 19, 2023

    8.0
    Breath of fresh air
    • Leisure trip
    • Family with young children
    • King Study Room with Sofa bed
    • Stayed 3 nights
    • Submitted from a mobile device

    No issues

    Facilities were very clean staff courteous and friendly breakfast was delicious. Would definitely stay here again

    Stayed in May 2023

  • Reviewed: May 5, 2023

    9.0
    Love the friendliness of all the staff!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No complaints

    style

    Stayed in May 2023

  • Reviewed: April 30, 2023

    7.0
    Excellent option for families.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Mobility Access
    • Stayed 1 night
    • Submitted from a mobile device

    The smell in the room, it could be better.

    I like the facilities, the location is perfect, close enough of the commercial area but not enough of the crowded areas. The breakfast exceed my expectations..

    Stayed in April 2023

  • Reviewed: April 26, 2023

    9.0
    Very nice hotel, great breakfast, bed was comfortable.
    • Leisure trip
    • Couple
    • King Study Room with Sofa bed
    • Stayed 3 nights

    Just would like to have the room made up each day without having to set it up.

    The breakfast buffet was excellent and the staff maintained it very well. They were very friendly people, enjoyed it very much.

    Stayed in April 2023

  • Reviewed: April 23, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Parking spaces

    Just fair

    Stayed in March 2023

  • Reviewed: April 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Study Room with Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms smaller than expected and rate was high. Breakfast was horrible. Everything was packaged and heat up.

    The location was great

    Stayed in March 2023

  • Reviewed: April 11, 2023

    8.0
    We were very pleased with our stay. Good value for the money and a very good location. We will retur
    • Leisure trip
    • Couple
    • King Study Room with Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Ice machine location

    Breakfast was good. Liked it was available at a later hour.

    Stayed in March 2023

Showing 1 - 25

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