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7074 Engle Road, Middleburg Heights, OH 44130 , United States of America
May 7, 2016
April 27, 2016
눇The front desk staff was very accommodating and since we arrived late,he gave us a discount on food purchases..
April 26, 2016
눉I checked in very late after a hectic travel day, and when I arrived I was not greeted or acknowledged promptly. The reception clerk was talking with her husband or boyfriend in the lobby. They finished their conversation, he kissed her, and then she disappeared through a door and appeared behind the desk finally ready to check me into my room like she had been there all the while. She tried to make small talk, but she could tell I was clearly aggravated at her lack of customer focus.
눇Some staff: The man who worked breakfast was super helpful-he happily opened my cream cheese for me every morning. A young man who worked behind the desk in the evenings was great! He gave me information about parking for the baseball game and the location of a nearby ATM. The room was well-appointed, comfortable, and clean.The hotel is located near the motorway for easy access.
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