15831 John F Kennedy Boulevard, Houston, TX 77032, United States of America
#125 of 424 hotels in Houston
Guests' ChoiceBased on 889 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
8.8
Facilities
8.4
Staff
8.8
Value for money
8.2
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 24, 2024
Gert
Germanyclose to airport
Stayed in April 2024
Reviewed: April 24, 2024
Gert
GermanyClose to airport, shuttle bus, good for a stay after/before flight
Stayed in April 2024
Reviewed: April 24, 2024
Marta
United States of AmericaThe AirConditioning unit was very noise.
Spacious and clean. Excellent breakfast and friendly staff.
Stayed in April 2024
Reviewed: April 9, 2024
Courtney
United States of AmericaThe conveniency to the airport, but I wish the shuttle ran at the time I needed to head back.
Stayed in April 2024
Reviewed: April 4, 2024
Delores
CanadaN/a
Close to airport
Stayed in April 2024
Reviewed: April 2, 2024
Daniela
GermanyWe booked in particular because the airport shuttle is included but as foreigner without a US mobile number it is cumbersume and intransparent to actually get picked up by the shuttle, maybe this could be improved in the future. Shuttle drivers then were very friendly.
Beds were very comfy, breakfast was fine. Staff was friendly.
Stayed in February 2024
Reviewed: March 29, 2024
Sar2
United States of Americaloud airport noise
Stayed in March 2024
Reviewed: March 23, 2024
Shirley
United KingdomVery noisy from the aircraft sadly
Very comfortable bed, lovely and clean including the communal areas. Plenty of parking.
Stayed in March 2024
Reviewed: March 18, 2024
Maegan
United States of AmericaOne staff member my second night there was a little rude but that might just be her personality her name started with an F
Free parking and breakfast
Stayed in March 2024
Reviewed: March 13, 2024
Bryce
United States of AmericaThe comforter was too thick for the ac to keep cool. The pillows were also very tall.
I was unaware at the time of booking but the shuttle service was very helpful for getting us to the airport. The room and bathroom were clean and well maintained. The front desk workers were very helpful and were able to offer the assistance we needed.
Stayed in March 2024
Reviewed: March 12, 2024
Elena
United States of AmericaNothing to complain. The hotel is a little dated but everything was clean and comfortable and the staff very helpful and accommodating.
I chose the hotel because of proximity to airport and the free shuttle service. Early breakfast was nice too (starts at 6 AM).
Stayed in March 2024
Reviewed: March 8, 2024
Family*traveler
United States of AmericaStaff did not answer phone, email, nor app communication regarding last minute booking and shuttle info. Aircon in king room was loud and not working right in cool mode to counter the humidity.
Close to airport, large room
Stayed in March 2024
Reviewed: March 3, 2024
Alicia
United States of AmericaIt was so loud, I anticipated the airplane noise but there was loud booms on top of hearing a phone ring in the room next to me , also a hair dryer. I was awoken several times with different noises.
Great staff, clean and shuttle driver to airport was very friendly.
Stayed in March 2024
Reviewed: March 2, 2024
Dian
CanadaIt would be nice to have a snack bar/restaurant at hotel for evening arrivals.
Clean and convenient location close to airport. Room is comfortable with good use of space.
Stayed in February 2024
Reviewed: February 29, 2024
Lorine
United States of AmericaThough the property looked nice and was kept clean, the carpeting, as any place with carpeting, felt dusty in the air and the windows were not operable, so I was unable to get fresh air into my room. The AC/heater I had to shut iff as it was so noisy that I woke up every time it turned on or off.
The staff was the best part! Everyone one of them!
Stayed in February 2024
Reviewed: February 27, 2024
Matthew
United KingdomNothing
Great location - clean and comfortable
Stayed in January 2024
Reviewed: February 26, 2024
Susanne
AustriaNothing
Spacious room & beds, good & early breakfast
Stayed in February 2024
Reviewed: February 21, 2024
Christina
United States of AmericaStain on room chair, fresh eggs used for scrambled eggs rather than powder eggs for morning breakfast.
Room and facilities were clean. Free airport shuttle. GM was very nice, especially with texts before and during stay.
Stayed in February 2024
Reviewed: February 20, 2024
Septia
New ZealandThe staff Monica and Terry makes me feeling as if I’m at home 🤗
Great loc near with airport and few restaurants too
Stayed in February 2024
Reviewed: February 18, 2024
Wendy
New ZealandPlastic cutlery.
Nothing fancy but all you need when you are travelling,
Stayed in February 2024
Reviewed: February 15, 2024
Ann
United States of AmericaOur swipe card would not open the door and we had to get another swipe card from the desk. The new swipe card was also problematic. We didn't feel comfortable leaving the room later as we feared that we would be locked out.
The room was great - clean and comfortable.
Stayed in January 2024
Reviewed: February 12, 2024
Don
IrelandParking lot light on lot beside hotel
Location
Stayed in January 2024
Reviewed: February 9, 2024
Karll
United KingdomBreakfast could be nicer and use less plastic Water should be complementary in the room.
Friendly service and helpful staff.
Stayed in January 2024
Reviewed: February 9, 2024
Kirk
New ZealandFront desk staff seemed a bit disinterested in customer service; this may have been associated with the NFL game day that we arrived on, so can be forgiven as distraction on the game. I wouldn’t want to work on game day either
Location was great, and the shuttle to the airport was a bonus
Stayed in January 2024
Bardolino, Italy
Xiamen, China
Caorle, Italy
Port de Pollensa, Spain
Norfolk, USA
Stoupa, Greece
Rome, Italy
Mysore, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content