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25518 Perdido Beach Boulevard, Orange Beach, AL 36561, United States of America
May 28, 2016
눉There was nothing to complain about.
눇The complete experience was excellent. The staff and facilities were great. My wife and I enjoyed ourselves very much. We are planning to go back before the summer is over. We would definitely recommend the Ramada Inn to everyone.
May 25, 2016
눉Imcompetent front desk employees. They will get your reservation wrong, mixed up, and over charge you. Additionally, they will tack on bogus fees to your room in order to get more money out of you.
눇House keeping staff was very friendly, breakfast was delicious, hotel was very clean and well maintained.
May 27, 2016
눉horrible customer service bed was a little bit too soft room was dark fridge was noisy at night Made our reservation online for one day stay at this Inn at Orange Beach. Initially we were told that the reservation can not be canceled or modified. Ok. Then our flight was delayed for one day we couldn't make it to the hotel therefore we called the hotel ask if they can make it an exception, got told i had to call the Booking and have them call the hotel to modify the reservation. Ok. Then i called booking and had them called the hotel front desk. Got call back from representative from Booking saying that the people from the hotel said that they can modify the stay for me but the rate had to go up from $203 to $239, i said ok. Booking then went ahead and modified it for me. however, upon our arrival, they had no reservation modification information for our stay and they are going to charge me for 2 nights. The staff was not friendly upon the checkin, none of them was able to solve the issue, and they don't seem to care neither. The representative from Booking.com was extremely dedicated to solve this problem for me because they had every modification details. The Inn just wont cooperate. Both the two staff at the front desk seemed really impatient about this issue and were giving me resting faces. (you know what i meant) When we were checking out on the second day, the manager at the front desk was really nice tho. the issue hasn't been solved yet, i am still waiting for Booking's representative to step in and solve this problem for me. At this moment, i stayed for one night, and paid for two nights.
눇location cleaniness manager's friendliness beach
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