31720 Gateway Center Boulevard South, Federal Way, WA 98003, United States of America
#6 of 12 hotels in Federal Way
Guests' ChoiceBased on 228 hotel reviews
7.9Cleanliness
8.5
Comfort
8.5
Location
8.6
Facilities
8.1
Staff
8.6
Value for money
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: January 25, 2024
Becky
United States of AmericaFirst room we were given had a broken/ missing curtain and was next to the noisy ice machine. Hall smelled like gas. They did move us when I asked about the curtain situation and that room was better but the bed wasn't particularly comfortable.
Breakfast was good and it was clean and welcoming. Felt safe considering the area and is walking distance to good food.
Stayed in December 2023
Reviewed: January 19, 2024
Jennifer
United States of AmericaPool dirty spa broken
Location
Stayed in December 2023
Reviewed: November 24, 2023
Lisa
United States of AmericaThe pool and hot tub was disgusting the water was green.
Location and excellent value for the room size we had.
Stayed in September 2023
Reviewed: October 23, 2023
Gregory
AustraliaNo vending machines in the property, had to walk 500metres to a fast food store for a drink.
Read some bad reviews previously however found it quite safe. There were some shady people in the car park however the hotel had after hours card access only and was busy enough to feel safe. There was also a security car patrolling the car park regularly which seemed to keep the law breakers away. Staff very friendly and personable.
Stayed in October 2023
Reviewed: October 13, 2023
Holly
United States of AmericaThe blackout drapes cord wasn't working so we couldn't let the daylight in.
The front desk staff were extremely friendly and helpful. Breakfast and breakfast concierge were excellent! Room was spacious and comfortable.
Stayed in October 2023
Reviewed: September 11, 2023
Roberta
United States of AmericaClean
I love Hampton inn for my stay!
Stayed in September 2023
Reviewed: June 21, 2023
Genesis
United States of AmericaThe pool was closed 😭
The staff were absolutely amazing! my room was so cozy and clean.
Stayed in June 2023
Reviewed: May 23, 2023
Rebecca
United States of Americatoo close to the highway - very noisy traffic in the morning
friendly helpful staff
Stayed in May 2023
Reviewed: May 7, 2023
Juanita
United States of AmericaBreakfast wasn’t that good.
Clean and great location!
Stayed in April 2023
Reviewed: April 11, 2023
Mercedes
United States of AmericaI got charged 2X for holding fees
staff was nice and helpful
Stayed in April 2023
Reviewed: February 26, 2023
Kay
United States of AmericaThe hot tub was ice cold
Friendly staff, tasty breakfast, easy to get things we needed (new linens, etc)
Stayed in February 2023
Reviewed: January 22, 2023
Chantel
United States of AmericaGym was slightly out dates, missing weights and machines were in half working condition
Clean, great customer service and location was great
Stayed in January 2023
Reviewed: November 28, 2022
Nami
United States of Americaconvenient and good value for the money
we were going n the way to Seattle and wanted to stay outside of the city center. the hotel was conveniently located, check in was smooth even though we asked for a change in the room type, staff was very friendly and facility was clean and well run.
Stayed in November 2022
Reviewed: October 3, 2022
Albert
United States of AmericaThe hotel is overdue for refurbishing. There was an annoying mildew smell in our room.
The staff was courteous, good location, good breakfast.
Stayed in October 2022
Reviewed: August 6, 2022
Doris
CanadaThe shower and shower curtain was very dirty.
The location was awesome. The breakfast was great!
Stayed in August 2022
Reviewed: August 6, 2022
Hope4all
United States of AmericaFriendly staff, good location, clean rooms and the indoor swimming pool is cool.
Stayed in July 2022
Reviewed: July 15, 2022
Graciela
United States of AmericaBetter service
Breakfast was good, but the service really bad, you should hired happy people
Stayed in July 2022
Reviewed: July 10, 2022
Ronnel
United States of Americaparking is horrible and they charge?????
it was clean and safe
Stayed in July 2022
Reviewed: June 22, 2022
Laurie
United States of AmericaPool was down the whole time! The whole reason for choosing the hotel!
Carrie was awesome at the front desk!
Stayed in June 2022
Reviewed: June 13, 2022
Michelle
United States of AmericaMy room didn’t get clean the second day.
The room was nice and the breakfast
Stayed in June 2022
Reviewed: June 3, 2022
Janette
United States of Americaroom carpets are dirty.
Stayed in May 2022
Reviewed: May 23, 2022
Delynn
United States of AmericaDidn't like how the kitchen staff were not caring, compassionate to myself or children. I have 5 children ranging from 18-1. I understand assisting more then 1 child in that small kitchen area can be a bit overwhelming on a parent so I don't need staff to add to the anxiety. But overall lover the hotel and so did my children. The staff made my daughter's birthday one of her best.
Most of the staff were very nice and friendly. Except morning kitchen staff.
Stayed in May 2022
Reviewed: April 19, 2022
Sherri
United States of AmericaHaving to pay extra to park, pillows are something to be desired ( very small, flat, and only 2 per person, could be used a throw pillows ) Room & bathroom floor were dirty. Having to use your room key to use the elevator was hard to do when your hands are full ( I understand why and appreciate the safety)
Location was good, breakfast was good.
Stayed in April 2022
Reviewed: April 8, 2022
Alejandra
United States of AmericaThe pool was closed.
Stayed in April 2022
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