Shuttle…waited 40 minutes and he never got out of his seat for me. I had to open and close the door which was difficult for me. (I did not have any bags.)

Demon was very nice and helpful.

Stayed in April 2024

The lotion bottle in my room was empty

Free shuttle to airport and downtown

Stayed in March 2024

Our view was really bad: room 212... I knew it wouldn't be beachview or anything but the hvac and roof view was a bit drab... I'm sure I could have asked for a different room being as this was a handicap accessible room, but I didn't ask, just enjoyed my stay outdoors (great room for anyone handicap)

Liked the breakfast and everything other than my view

Stayed in March 2024

no bar or eats all day

everyone was nice but wish you jad a bar and yes I know there was one next door

Stayed in October 2023

Berny at the front desk was wonderful. Very helpful, got me all set with Hilton Honors, very friendly. After running errons all day in the rain, when i walked in to get my room, he could tell i had had a long day! I always stay here( hurts that the prices are going up). Its always clean,quiet, and comfortable.

Stayed in November 2023

Good room, good breakfast, good service

Stayed in October 2023

That my husband booked the room for me but since he wasn't with me his honors wasn't accepted. Why can't that be a spouse thing? most of the time I travel with him but only on a few occasion I travel alone.

Stayed in September 2023

That I was not reminded about requesting that the room be cleaned and fresh towels provided. I was not aware of this policy

Location was convenient. The complimentary breakfast was great and the breakfast staff were very nice and efficient.

Stayed in September 2023

Our room did not get cleaned as requested. I didn't like being charged for parking my car at the hotel I am staying at.

The restaurant next door at the Hilton.

Stayed in September 2023

Told me I would have to pay to park. I felt that was gouging and told them. Looks like they charge me on the bill.

Convenient location

Stayed in August 2023

breakfast staff was rude ... he stopped breakfast early ... we had to pay for parking which was weird because it wasnt a valet or parking garage it was a normal parking lot

everything was clean, staff was kind and helpful, pool was great and stayed open all night... not over crowded ... bathroom was huge ... room was very spacious

Stayed in July 2023

Charged for parking when I checked out. Do not know why when not on original booking.

Stayed in July 2023

The hallways were VERY hot. No other issues!

Very friendly staff, hotel was clean, breakfast had good options

Stayed in June 2023

Room and staff were wonderful. Breakfast was very good as well.

Stayed in May 2023

Breakfast was great especially the oatmeal

Stayed in March 2023

Honor early check ins. We paid for it. A cleaner pool would have been nice to go swimming

We paid extra for early arrival since we were getting off a ship in ft. Lauderdale. Got there at 10, told the room wouldn't be ready until after 1. Rode around, had lunch, got back at 1, room not ready but Jean at the desk came thru and gave us an upgrade to King Deluxe. Room was spacious and clean. Didn't have breakfast as we checked out at 5:30am to catch a plane. Besides our early check in not ready, everything was fine.

Stayed in March 2023

Good choices

Stayed in February 2023

construction

close to airport

Stayed in January 2023

under remodeling

location and felt safe

Stayed in December 2022

it is heavily under construction. this would have been nice to know before I booked at $199/night

proximity to everything

Stayed in December 2022

The property was going under renovations, I would have liked to know that when I made the reservations. While the shuttle service to/from airport was convenient, it was a big hassle to have to call them upon arrival for the pick-up. I repeatedly wrote them to tell them that I only had an international number and that I could not call for the pick-up and gave them my flight information for a pick-up. Instead of giving me a reason why I HAD to call in advance, they only wrote to please call when I arrived. In case you are wondering, PBI does not allow cars/shuttles to wait for customers/guests, you are only allowed to stay for a few minutes. Nevertheless, it would have been a relief if they had just checked my flight status in order to pick me up.

The breakfast was good. The staff were friendly enough.

Stayed in November 2022

The breakfast wasn’t the best, but was okay.

The hotel was good value for the money! Located very convenient from the city and the rooms were all clean and nice.

Stayed in September 2022

Work outside reception could use a few adjustments to make it easier to enter the hotel, a small detail which I believe to be temporary.

Clean, smart facilities and professional staff. We enjoyed our stay

Stayed in October 2022

I checked out and went to the airport. Going through security I realized I didn't have my iPad. I remembered that when I was showering around 6:30 - 7 am I heard what sounded like my door slam shut. When I got out of the shower the door was shut and nobody was in the room so I thought I was mistaken. I called the hotel at 9:30 am and told them about the door slamming and that my iPad was now missing. They said they looked and found no iPad in my room. I asked them to look at the security cams but was told I would have to talk to the mgr. I asked to be transferred and had to leave a message. Nobody called me back. I called again at 4:32 and explained that using Find My Device it showed it was at that hotel and that I wondered if they had found it or should I just call the police? She said the way I talk I must have many problems in my life. She said she didn't like how I talked and hung up on me. I tried calling back several times but no answer. I used my sons phone and she answered right away and when she found out it was me said I have a customer and put me on hold and never came back. I filed a complaint with corporate and they are doing an investigation. Case #142206025. I asked the customer support gentleman if he could tell me one reason why I should ever stay at Hampton Hotels again and he suddenly acted like he couldn't hear me and then hung up. Building was under renovations so restaurant was closed and loud during the day. Didn't know until checkin when it was too late to make a change.

I was VIP Guest of the day so ended up with a very large comfortable room. Staff was kind and helpful during check in.

Stayed in September 2022