165 Steuart Street, San Francisco, CA 94105, United States of America
#58 of 221 hotels in San Francisco
Guests' ChoiceBased on 435 hotel reviews
8.4Cleanliness
9.0
Comfort
9.0
Location
9.4
Facilities
8.6
Staff
9.0
Value for money
7.8
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 26, 2024
Stoney
United States of AmericaThe room was described as a top floor corner room with a view of the Bay Bridge. See photo out of room window. It was a true description but it was an inside corner room with a sliver of a view of the B. Bridge.
Location location location. Close to Ferry terminal/ shops, embarcadero and hop on hop off bus. Two great restaurants next door and if you are into the Village People there is a YMCA next door.
Stayed in March 2024
Reviewed: March 25, 2024
John
United States of AmericaStaff was first rate, efficient and friendly. Hotel is in an amazing location with views of the Bay Bridge, super convenient to get to all the local public transit. Great spot!
Stayed in March 2024
Reviewed: March 22, 2024
Anaelle
IrelandFirst room I was given had an odd smell, but quickly after calling the reception I was moved to another room. Rooms are not very big.
Location is perfect! So fun to hop outside and annoy the stunning view
Stayed in January 2024
Reviewed: February 4, 2024
Michael
United States of AmericaMinimal amenities in room
Nicely renovated, good staff
Stayed in February 2024
Reviewed: January 16, 2024
Tomer
IsraelThe breakfast
The hotel design, the stuff
Stayed in December 2023
Reviewed: January 4, 2024
Fai_ah001
NetherlandsBreakfast was abysmal.
Stayed in December 2023
Reviewed: December 7, 2023
Amy
United States of AmericaThere were only 2 spots to park to check in. My City view room was a wall and ladder. No view
I liked that it is convenient to anywhere in san Francisco.
Stayed in December 2023
Reviewed: December 7, 2023
Anne
United States of AmericaI just received a credit card statement which includes a billing that looks almost half again as much as I believed I would be paying... Up to this point I never saw this number. Now I must re- examine the ' deal' I thought I was getting..
The room, environment, decor, comfortable bed and bath, lobby , and valet parking.
Stayed in November 2023
Reviewed: November 27, 2023
David
United KingdomVery limited dining facilities and Breakfast for the price is very limited - it was all gone on one day of our visit despite being in time which was a poor start to the day and a disappointment.
Location is superb
Stayed in November 2023
Reviewed: November 2, 2023
Joe
United States of AmericaThe room was very small for two people. Front desk person on check out seemed uninterested. There was a woman with a stroller who could not navigate teh 3 steps easily. Front desk person never looked up from her phone. I guided her to the lift, but it was not working. Front desk gal had no clue and the woman in teh lift was stuck and yelling. I finally had to go get the attention of the front desk person to assist. She seemed bothered by having to help.
Located just down the street from the Embarcadero, Ferry Building with lots of restaurants close by. Room was clean and quiet. Front desk staff and valet were attentive and courteous.
Stayed in October 2023
Reviewed: November 2, 2023
Kim
CanadaThe continental breakfast was OK, but it would have been nice to have some more options.
The property is a beautiful heritage building, and the view out over the bridge is lovely to wake up to. My favorite part of the hotel, though, as a swimmer, is the access to the lap pool at the YMCA right next door. The staff were genuine and warm. I took advantage of the free bikes one evening and had a nice ride along the waterfront.
Stayed in October 2023
Reviewed: October 17, 2023
Maricarmen
United States of AmericaI ice bucket was very small and the smell outside of the hotel.
The location was perfect near by the Chase Center which is where we were seeing a concert. The staff was very nice and helpful and the valet was a plus. We did not request a "good view" so our view was just of other buildings. Not complaining.
Stayed in October 2023
Reviewed: October 16, 2023
Wolfgang
Francenoise from the roof of your heighbours with plenty of machines. your windows are not update double glazing or very efficient!!
thanks for the room and small view on the sea!!
Stayed in October 2023
Reviewed: October 16, 2023
Marylin
GuatemalaThe room was a bit small
Clean and good location
Stayed in October 2023
Reviewed: October 15, 2023
Sung
United States of AmericaDon't expect breakfast too much. Just some pastries, juice, and coffee are offered.
Location. very close to Ferry building and many transportation. The gates are locked and can be accessed with guest room key. The hotel amenities include many perks, from complimentary breakfast, wine hour, coffee, bike, etc.
Stayed in October 2023
Reviewed: September 26, 2023
Bob
United KingdomNo tea and coffee making facilities in the room, limited breakfast choice. Expected to pay $10 for a bottle of water in the room.
Room had a great view of the Bay and Bridge
Stayed in September 2023
Reviewed: September 26, 2023
Harold
United States of Americamore food options
the staff went out of there way to help.
Stayed in September 2023
Reviewed: September 25, 2023
Shellie
United States of AmericaBooked and paid for “city view.” View was roof air conditioners from 4th floor. Staff said happens regularly as that is simply how system describes view from those lower level rooms on backside. NOT OK to pay for city view and not get it. Staff immediately upgraded us to spectacular view of bay bridge, but should not have to go through the switch.
Location. Nice room.
Stayed in September 2023
Reviewed: September 18, 2023
Jessica
United States of AmericaThe first night I stayed in one of the smaller rooms and even for 1 person, it was too small. Thankfully they had an open room that was facing the bay that was perfect.
The staff was phenomenal. I lost a necklace when I changed rooms and the Cleaning Team + Front Desk support made sure to do everything to locate it. They were able to find it in the linen laundry and I could not be more thankful for them.
Stayed in September 2023
Reviewed: September 12, 2023
Stephenleastwood
United KingdomAs above.
Car parking very expensive $67 plus tax per night comes with Valet service. No coffee making facilities in room and a very minimal continental breakfast. But apart from that the room is excellent perfect in fact and the shower very good.. location is good.woupd prob stay again if I wasn't driving.
Stayed in September 2023
Reviewed: September 5, 2023
Gabrielle
CanadaThe breakfast was terrible. There were only sugar options. It would have been nice to have some protein like cottage cheese or yogurt with granola. More fruit options. Even a hard boiled egg. The one banana and apple wasn't enough. I couldn't partake in breakfast.
The staff was amazing. Extremely friendly and ready to help.
Stayed in September 2023
Reviewed: August 31, 2023
Danique
NetherlandsThe breakfast definitely could have been way better. For the price we paid for the room, breakfast was very limited. Never experienced something like this for this price.
The room was beautiful! Very pretty and had a luxurious feel. We really loved the location and the view on the Bay Bridge. Also the hotel staff was remarkably friendly.
Stayed in August 2023
Reviewed: August 16, 2023
Jane
United KingdomAs above
Stunning location - though our view was terrible Lovely decorated room with quality room dressing. Bed super comfy - lovely pillows Toiletries were divine Breakfast stayed as complimentary but expected with price of stay - muffins delicious - limited choice breakfast. Complimentary wine in the evening a nice touch - good quality wine to add. Could have done with drink making facilities in the room or coffee available in foyer. Use of bikes a great touch. Staff accommodating
Stayed in August 2023
Reviewed: July 27, 2023
Eugene
United States of AmericaRooms were small but thats expected in area
Location and style of hotel
Stayed in June 2023
Scilla, Italy
Trakai, Lithuania
Kołobrzeg, Poland
Surin Beach, Thailand
Kherson, Ukraine
Cogolin, France
Bentota, Sri Lanka
Glendive, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content