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3570 Las Vegas Boulevard South, Las Vegas Strip, Las Vegas, NV 89109, United States of America
July 27, 2015
July 26, 2015
눉Requested a non smoking room but was informed that there's none available. Hard to believe since they have hundreds (if not thousands) of room in their massive property. Promised to move us the following night which never happened. And again, on the following nights. Needless to say, we finished our stay without having transferred. Even with their ozone treatment, the smell of cigarette is so strong. The front desk staff are not helpful at all, rude, and needs to be trained again on customer service. The valet service is the same. Unless you are a Diamond club member, don't expect any help from them. They ignored us and only when my husband went out of the vehicle that they grudgingly gave him attention, and only to tell them to use the self park or use the Forum valet service. This hotel is nice, but I'm sure you'll find one that's just as nice if not nicer with better service, and where parking is not a nightmare. Needless to say, we will not be using this hotel nor we are recommending it to others.
July 27, 2015
눉The layout of the hotel was a bit confusing at first, but I got used to it eventually.
눇I loved the spaciousness of my room for the price I paid.
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