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61 Hawks Cay Boulevard, Duck Key, Marathon, FL 33050, United States of America
July 16, 2016
July 12, 2016
눉Very poor room and view for the money. I reserved a king room with a view and got a two queen handicap room with only a tree and the loading docks as my view!
눇Location and amenities
July 12, 2016
눉Upon arrival we were given a room in the main hotel which we wanted but it looked directly at the back of an outside wall that was painted to look like the ocean - didn't quite make it. I had book a disabled room because this was all I could get but this was a family disabled room with bunk beds- not exactly what we wanted since we have no children. The manager did assist us by offering a 2 bedroom villa at $100.00 more a night on top our our rate. We took it only to be surprised that the extra dollars were on a fluctuating room rate not the one we booked. The manager had confirmed with me that it would be on top our our rate. We tried to work it out to no avail. The 2 bedroom was clean but very dated and we checked out a day early - so much for our get away. We were not the only people who had trouble with their rooms , we spoke to at least 3 others with the same issue. Something isn't right - do they wait for the highest bidder? We live in SoFl and love to utilize the many resort options available. I can't say I'll be returning to Hawks Cay anytime soon. The whole room debacle was a nightmare!
눇The staff was exceptionally nice. The whole experience with the room not great see details.- under what didn't you like?
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