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2084 South Hamilton Road, Columbus, OH 43232, United States of America
July 13, 2016
눉The entire hotel! Outside was falling apart and rooms in need of complete over haul. We had to change room s 3 times. First room was ok but A/C did not work, all the lights in kitchen were blown. Tired to call front desk using room phone but it did not work. We informed front desk of issues and they sent Maintenance to fix the burned out bulbs. We stayed for about 3 hours in that room to see if the A/C units would start working it never did so we changed rooms. We walked in room #2 and that a/c was not working either so we had to move to another room. We get to 3rd room and it was a little cooler but room smelled, water was leaking from under vent on A/C unit. Shower curtain was falling off the wall and tub was sinking in the middle and left standing water. Since we had been driving all night and had to get up early the next day for our trade show we just put up with it. The next morning we informed the staff but by the time got home around 6pm nothing had been done. We informed the desk again they sent maintenance. They fixed the leak in the a/c unit and replaced the filter (it was nasty!!!). It still never reached a comfortable temp in the room. He could not fix the shower curtain because he was waiting on parts. Also housekeeping never cleaned the room the entire stay. I had to clean the bottom of my feet off every morning due to dirt on the floors and carpet. Over all the rooms were dirty and dingy. Not a Hawthorn more like a Motel 6. We stayed at a very nice Hawthorn in Doral FL but I will not stay at this one again. We were never issued any kind of discount for our inconvenience either. I believe something should have been comped! It was not just us we spoke to other guests that were attending the same trade show and they were having major issues as well
눇Considering how awful the hotel was the front desk staff was very helpful.
July 5, 2016
눉Rooms need updated. The first room were in had a leak in the bathroom ceiling. They moved us to another room. Then the 2nd room the control for the a/c didn't work. Finally the 3rd room was good. Upgraded from a Queen room to King room. I feel I should have gotten some reduction on my bill for having to move 2 different times.
눇Bed was very comfortable. Nice spacious room. Location close to a lot of amenities. Staff was very friendly and helpful.
July 7, 2016
눉No hot breakfast as promised (except self cooked wafflles). Swimming pool not open evening arrived or morning I left. Excuse made evening 'might be a storm'
눇Location and gardens,
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