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  5. Reviews of Hilton Garden Inn Albany-SUNY Area

Reviews of Hilton Garden Inn Albany-SUNY Area This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1389 Washington Avenue, Albany, NY 12206, United States of America

#22 of 39 hotels in Albany

Guests' Choice

Review Score

Based on 540 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.4

  • Location

    8.6

  • Facilities

    8.0

  • Staff

    8.6

  • Value for money

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 17, 2024

    7.0
    The kind staff made it a good stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The room felt old and out dated. Bed sagged and felt old.

    Breakfast was good. Staff was great.

    Stayed in March 2024

  • Reviewed: February 27, 2024

    9.0
    I was greeted by the evening staff warmly. It is a cozy comfortable hotel. I loved it here
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I wish the breakfast was until 11 am. I like that housekeeping did not knock at check out time however she was outside my door and it startled me.

    The breakfast was delicious I just wish it was until 11 am .location is good as well

    Stayed in February 2024

  • Reviewed: February 21, 2024

    9.0
    An excellent place to stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    When I was there , everything was good , nothing bad to report

    Room was very clean, quiet and the view was facing the highway . The staff was very friendly

    Stayed in December 2023

  • Reviewed: January 25, 2024

    8.0
    Comfortable for our big family
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The pool is closed and the breakfast was just okay. Plus breakfast is an additional cost. We went elsewhere for breakfast most mornings.

    The accommodations were comfortable. It was a nice place to rest after a busy day.

    Stayed in December 2023

  • Reviewed: December 16, 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The colors and decor of the room were depressing and dark.

    I liked the choice to add breakfast to my stay. The selection was nice.

    Stayed in November 2023

  • Reviewed: November 12, 2023

    8.0
    Expected better service and welcoming staff from Hilton
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The worst part was the breakfast. The food was delicious but not enough variety for grab&go, the main breakfast has to be ordered. That is good because it’s fresh and warm but it takes time for preparation. Also, we wasted more time dealing with the payment for it. It was included in our stay but the staff didn’t see it and I had to prove it myself.

    The best part was the lobby, very well organized and designed. Also, it was great that the hotel has a garage, not only parking lot.

    Stayed in October 2023

  • Reviewed: November 5, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights

    It exceeded my expectations. The staff truly strived to make sure that I was well taken care of.

    Stayed in October 2023

  • Reviewed: August 17, 2023

    7.0
    The room we stayed in had plenty of space but the mattress was not comfortable. The mattress has a low point in the midd
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    The area was clean and there was a place to park

    Stayed in August 2023

  • Reviewed: August 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was closed/ not operational and we were not told, we would not have booked if we knew. Getting a hot breakfast was too involved- my daughter had a tournament at the University and we didn't have time to sit down and order something ... we opted to eat elsewhere. Last year, we paid for breakfast but were very happy with the buffet that was provided.

    Close to the University , clean, friendly staff

    Stayed in August 2023

  • Reviewed: August 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Was hoping the pool was open

    Stayed in July 2023

  • Reviewed: July 31, 2023

    9.0
    Home away from home
    • Business trip
    • Travelers with friends
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lots of accommodations within the hotel, convenient computer/online section. And a full breakfast available every morning. Underground parking on site makes for easy access from hotel elevators to your vehicle.

    Stayed in July 2023

  • Reviewed: July 28, 2023

    9.0
    Pretty good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was decommissioned

    Stayed in July 2023

  • Reviewed: July 18, 2023

    8.0
    Front desk manager Casey was very pleasant and accommodating.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Mobility and Hearing Access
    • Stayed 1 night

    The bed didn't feel fresh. The sheets and bedding didn't have that feel of freshness.

    Breakfast was great!

    Stayed in July 2023

  • Reviewed: July 17, 2023

    7.0
    It was pleasurable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    It was clean. Staff was friendly, accommodating and professional.

    Stayed in May 2023

  • Reviewed: July 17, 2023

    9.0
    Nice hotel, clean and comfortable. Conveniently located. Highly recommend.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Nice hotel, clean and comfortable. Conveniently located. Highly recommend.

    Stayed in June 2023

  • Reviewed: July 12, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    A pleasant and comfortable hotel, relatively quiet, we were greeted warmly and the room had all the treats we needed after a long drive.

    Stayed in July 2023

  • Reviewed: July 12, 2023

    8.0
    Passing through to get to next stop on journey
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The roomy smelled musty!

    Great breakfast! Loved the selection!

    Stayed in July 2023

  • Reviewed: July 10, 2023

    8.0
    Great place to stay if visiting someone at UAlbany
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    room had a lingering smoke smell however the first desk gave e an air freshner to spray

    Stayed in July 2023

  • Reviewed: July 9, 2023

    8.0
    nice for time we were there
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    pool under repair

    nice breakfast

    Stayed in July 2023

  • Reviewed: July 3, 2023

    7.0
    Comfortable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    All was good except my window view

    Stayed in June 2023

  • Reviewed: June 29, 2023

    8.0
    Expectation met.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Mobility and Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    We found some hairs in the bathroom.

    The room is large. Breakfast was good. Staffs were friendly and helpful.

    Stayed in June 2023

  • Reviewed: June 27, 2023

    7.0
    Sleep well very quiet
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Didn’t see outdoor area?

    The location was convenient for family

    Stayed in June 2023

  • Reviewed: June 20, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was the best part. Very kind young lady.

    Stayed in June 2023

  • Reviewed: June 19, 2023

    8.0
    Clean and comfortable room. Nice and quiet
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Breakfast was very crowded. No where to sit. There is a big pot hole at the entrance. Not much bad to say we liked our stay and will go back.

    Check in was easy. Casey at the front desk was very nice. Breakfast was good. Room was clean and quiet. Location was great. Easy access to everywhere. Bed was comfy and clean. Black to curtains worked well.

    Stayed in June 2023

Showing 1 - 25

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