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  5. Reviews of Hilton Garden Inn Boston Waltham

Reviews of Hilton Garden Inn Boston Waltham This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

450 Totten Pond Road, Waltham, MA 02451, United States of America

#7 of 13 hotels in Waltham

Guests' Choice

Review Score

Based on 314 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.5

  • Facilities

    8.6

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 4, 2024

    9.0
    Very nice
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Nice and helpful waitstaff in the restaurant of the hotel

    Stayed in March 2024

  • Reviewed: January 29, 2024

    8.0
    was awesome
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights

    everything was fine

    very good

    Stayed in January 2024

  • Reviewed: January 10, 2024

    9.0
    Love the location! Great Value for the price.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Great midway point between Boston/Brookline and the North Shore

    Stayed in December 2023

  • Reviewed: January 6, 2024

    9.0
    Hotel 👍, Restaurant 👎
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The meal I had at the restaurant was a two-star meal. The canned beer was flat, the steak tips served with my caprese salad were very tough, the three slices of tomato in my caprese salad were pale and tasteless, and only two slices of mozzarella in my salad. Would not recommend this restaurant.

    My room was very clean, comfortable and quiet. Very happy with the room. Front desk and all other personnel very friendly and helpful. Sat at the bar in the onsite restaurant and service was excellent.

    Stayed in January 2024

  • Reviewed: January 5, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    A few minor things, we didn't know there was a dog area until the 2nd day so maybe just letting people know where it's located. The fridge in the rooms are more of a chiller than an actual fridge. If you have dairy or anything that needs to be kept refrigerated then the fridge won't be of any help. We had to use a cooler and keep it filled with ice the 3 nights we were there. Lastly the coffee maker was very small, and it made small cups of coffee that weren't really useful for us even though we brought our own coffee pods.

    The hotel was very nice, staff was great and they even gave us a doggie bag for our pups! Very clean, rooms were nice size.

    Stayed in January 2024

  • Reviewed: December 20, 2023

    7.0
    Overall, trip was good.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 5 nights
    • Submitted from a mobile device

    Power went off on Monday

    Pool was great, location was good.

    Stayed in December 2023

  • Reviewed: December 1, 2023

    8.0
    Excellent Value, location and Staff!
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The room seemed a tad dark to me even with all the lights on.

    Staff was so friendly and helpful! Had dinner and it was fine and better than some hotels.

    Stayed in November 2023

  • Reviewed: November 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was not good!

    Staff very friendly and rooms very clean

    Stayed in October 2023

  • Reviewed: November 5, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed had severe dip. Water pressure was weak in shower.

    Location and price were better than competitors. Clean. Good heat.

    Stayed in November 2023

  • Reviewed: October 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/a

    Service

    Stayed in October 2023

  • Reviewed: October 2, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    The room smelled like smoke.

    Stayed in September 2023

  • Reviewed: September 16, 2023

    9.0
    Just the place we needed!
    • With a pet
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Mobility Access
    • Stayed 1 night

    There was some inconvenience due to parking lot improvements, but these could not be helped, are temporary, and did not cause us any major problems.

    We (2 adults-1 with disability- and 2 large dogs) stayed from 9/14 to 9/15 and every member of staff was wonderful! Prices were very reasonable and the room was spotless. I will absolutely be returning in the future.

    Stayed in September 2023

  • Reviewed: August 28, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Non functional laundry

    Excellent property. Except for a no working laundry everything else was fantastic.

    Stayed in August 2023

  • Reviewed: August 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My kids wished the pool was open later.

    Our experience in the restaurant for a very late dinner was excellent.

    Stayed in August 2023

  • Reviewed: August 11, 2023

    9.0
    We feel like home
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I liked the breakfast menu - buffet, the staff friendly and courteous

    Stayed in August 2023

  • Reviewed: August 8, 2023

    8.0
    Highly Recommend!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast, you have to pay for, for some reason. Every other Hilton I've stayed at has had breakfast included. This by no means was a bad thing.

    The hotel was very clean and overall had a very nice stay that we decided to stay there another night vs. finding another hotel near where we were going. The staff was friendly and very accommodating when we decided to extend. Overall, I'd say this was a very good place to stay, and I'd highly recommend it based on all aspects of the stay.

    Stayed in August 2023

  • Reviewed: July 27, 2023

    9.0
    Very good
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Sometimes traffic

    Nice & clean - close to Cambridge but not as expensive

    Stayed in June 2023

  • Reviewed: July 25, 2023

    9.0
    This was comfortable and good amenities.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room had a weird smell that would not go away.

    From the moment I stepped in, the staff's attentiveness was phenomenal , making me feel valued and welcomed. They went the extra mile to make my stat amazing, displaying a level of dedication that is truly commendable. Their knowledge and expertise in their respective roles were evident, as they effortlessly addressed any questions or concerns I had. Thanks to their exceptional service, my experience was nothing short of exceptional, and I can't wait to return for another delightful visit..

    Stayed in July 2023

  • Reviewed: June 20, 2023

    9.0
    I’m glad I became a Hilton honors member.
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    scrambled eggs were awful at breakfast, but the omelette bar made that a non issue

    clean comfortable and convenient

    Stayed in June 2023

  • Reviewed: June 5, 2023

    9.0
    Have an app to request room cleaning
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    One day didn't cleam the room despite the fact the day before i requested in the counter

    No

    Stayed in May 2023

  • Reviewed: May 19, 2023

    8.0
    nice
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    clean

    Stayed in May 2023

  • Reviewed: May 16, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Premium King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Couldn't close the window curtains. The thermostat would not turn off fan.

    Good restaurant. Location. Room was comfortable

    Stayed in May 2023

  • Reviewed: May 15, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lack of staff knowing if pool was open. Told it was closed but saw kids in pool. They said ooh it is open went down next morning told same thing pool closed told them we were in last night They opened it up. Have to walk around while hotel to get to patio. No door open to get to patio. Hated walking through dinning room to get to pool! Stupid!!!

    Spacious room pool clean

    Stayed in May 2023

  • Reviewed: May 14, 2023

    7.0
    Good value but wish that breakfast was included
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Breakfast was not included, and the $15 price was more than what we were willing to spend. View from the room was a shut-down hotel and gas station across the major roadway.

    Hotel was centrally located and near the highway for easy access. Restaurant and grocery options were nearby. Area was a little busy considering traffic. Room was very clean, especially the bathroom, and all fixtures/shower were in nearly new condition. Hotel was generally quiet. Staff were friendly and efficient. Ample parking was available. Complimentary coffee was available in the lobby and Keurig was available in the room.

    Stayed in May 2023

Showing 1 - 25

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