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  5. Reviews of Hilton Garden Inn Jacksonville Downtown Southbank

Reviews of Hilton Garden Inn Jacksonville Downtown Southbank This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1201 Kings Avenue, Jacksonville, FL 32207, United States of America

#62 of 157 hotels in Jacksonville

Guests' Choice

Review Score

Based on 623 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.4

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    7.6

  • Free WiFi

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 25, 2024

    7.0
    Nice place little too pricey for what they offer tho
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast could have been all inclusive

    seemed like the average free breakfast most hotels include but charging extra instead

    Stayed in March 2024

  • Reviewed: March 16, 2024

    8.0
    Worth the money.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff were a little short and curt when fulfilling requests.

    Good location, decently cleaned.

    Stayed in February 2024

  • Reviewed: March 11, 2024

    7.0
    It was ok better than some of the others in the area.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Broken elevator, cold breakfast, pay to park.

    Lobby

    Stayed in March 2024

  • Reviewed: February 22, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was amazing

    Stayed in February 2024

  • Reviewed: February 7, 2024

    8.0
    May try another hotel. Needs update.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Uncomfortable bed and pillows. Hotel rooms are very dated. Faucets barely turned and tub/shower didn’t divert. Shower head was partially clogged.

    Location and friendly staff

    Stayed in February 2024

  • Reviewed: January 28, 2024

    9.0
    Nice short getaway
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was hair on the bathroom floor that wasn’t mine

    The staff was friendly and the location was perfect

    Stayed in January 2024

  • Reviewed: January 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There was a fee for breakfast which we were not told about until the end of the serving line. My booking said it included breakfast but I was being asked to pay. We did not get breakfast there.

    Location and clean.

    Stayed in December 2023

  • Reviewed: January 2, 2024

    9.0
    A great stay ! Will be back next time in Jacksonville
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    My opinion, if there’s a game in town and your booked up A lot of guess will be at the bar area when it’s open. The bartender was very rude to some guess. She could have been overwhelmed by having a big area to cover and being the only person. Prob could have made more in tips and more sales for the hotel

    Location was great! Front desk staff was great! Parking was great!

    Stayed in December 2023

  • Reviewed: December 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The weather, cold and deary.

    The Restaurant/ Bar. Pool & Spa.

    Stayed in November 2023

  • Reviewed: December 14, 2023

    8.0
    My husband and I stayed for one night for our anniversary so we could explore Jacksonville for a bit
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I don’t like that parking costs $20 a night, and the breakfast was not very good.

    The beds are very comfortable. The pool and hot tub area is very nice.

    Stayed in December 2023

  • Reviewed: November 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Accessible Tub - Mobility and Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Pool location. No sun

    Comfy bed

    Stayed in November 2023

  • Reviewed: September 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Close to the venue I was going to. Clean and worth the value.

    Stayed in June 2023

  • Reviewed: September 9, 2023

    9.0
    Family Trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No comments to give; we liked everything

    The location was not far from EWU, where my youngest son is attending.

    Stayed in August 2023

  • Reviewed: August 8, 2023

    8.0
    Uneventful. Which is a good thing.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel needs a facelift. Rooms are dated.

    Staff is always friendly. Location.

    Stayed in August 2023

  • Reviewed: July 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Had to pay extra for breakfast. Location wasn't good.

    Nice pool, room was clean

    Stayed in July 2023

  • Reviewed: July 18, 2023

    7.0
    It was okay for a 2 night stay
    • Leisure trip
    • Travelers with friends
    • Queen Suite with Two Queen Beds - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms could of been a bit more updated and the sheets had a few stains on them had to go get things to clean up a bit but other than that it was decent

    The lobby, the staff, and pool area I liked

    Stayed in July 2023

  • Reviewed: June 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t like the car service it offered. They took us to a concert and refused to come pick us up! We were stranded in a city we know nothing about! Horrible

    Stayed in June 2023

  • Reviewed: June 24, 2023

    8.0
    Nice hotel for a short stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Accessible Tub - Mobility and Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Beds were very comfortable and the room was spacious. The staff was very friendly and helpful! Parking is included.

    Stayed in June 2023

  • Reviewed: June 22, 2023

    8.0
    Overall, it was nice & cozy
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The system was down so they had to write down your card information. Due to that my room/card was charged for 2 meals I did not order. I did speak to someone & she said they would refund me back. But I did not like that

    Close to the restaurant & arena we went to for a concert

    Stayed in June 2023

  • Reviewed: June 21, 2023

    7.0
    Clean and friendly but We will not be staying there again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Hard mattress, ac in the room could not get temp below 76deg. The hallway ac was broken. Loud and obnoxious music from personal cell phones was being played while we were trying to have dinner at the hotel resteraunt. Paying for additional parking at 20$ a night on a weekday was a little steep.

    Clean and freindly

    Stayed in June 2023

  • Reviewed: June 19, 2023

    7.0
    It was my best friend’s birthday and she drove down from Georgia and I wish it had been a better experience but we sucke
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    there was no complementary breakfast for almost $200 a night. They did offer a breakfast buffet starting at $14.99 but it was what most places serve for free Ex. cereal, toast, fruit, etc. Also our tub was stained so bad that it looked dirty even though it was supposedly clean. And the system was conveniently down when we arrived and took us over an out to get checked in. And most aggravating was the fact that their website still has amenities and services listed that they are not doing anymore such as the free shuttle…it should be updated so that people know what they’re really getting.

    the beds were very comfortable

    Stayed in June 2023

  • Reviewed: June 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    If I had to be honest the area not but like three blocks away is excessive filled with vagrants. And if your bringing your family into this area just be cautious. That and everything you want to do In this area expect to walk or take the tram because finding parking that you can actually use on the street is dam near impossible.

    Location was great if your doing anything in the center of Jacksonville. I mean your no more then a 15 minute walk or a 4 minute drive from the river walk area .

    Stayed in June 2023

  • Reviewed: June 13, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    clean and nice

    Stayed in June 2023

  • Reviewed: June 11, 2023

    9.0
    the matttress was comfortable. good breakfast including. the staff was awesome!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    the staff was very helpful & friendly!

    Stayed in June 2023

Showing 1 - 25

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