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Reviews of Hilton Garden Inn Greensboro 3 stars

4307 Big Tree Way, Greensboro, NC 27409 , United States

#35 of 83 hotels in Greensboro

Guests' Choice

Review score

Based on 180 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.5

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 1 April 2024

    8.0
    It was relaxing and in the center of all the places we needed to go
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Simple, the restaurant on site.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    8.0
    Stay was good the clerk was lacking in customer service
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I ask the desk clerk to enter my rewards number He said ok and kinda just blew me off I checked the next morning and found that he in fact did not enter my number in Now I have to wonder if this is a pattern

    Stayed in February 2024

  • Reviewed: 4 December 2023

    9.0
    Great location and very clean stay
    • Leisure trip
    • Family with young children
    • Junior Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The pool was a bit small but not terrible. We are a family of 5 and there were 3 other kids in the pool with all of us so it got a little tight. But nonetheless, we still had a good time swimming in December!

    We traveled as a family to buy a new car and needed a place to sleep before our long trip back home. The property was conveniently located near the interstate and extremely close to restaurants and stores. There was a pool which my kids were so happy about and the hotel was very clean and decorated beautifully for Christmas.

    Stayed in December 2023

  • Reviewed: 26 August 2023

    8.0
    Generally good. Would stay there again.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    . Only downside was the clock alarm went off at 6:00 am from previous guest and had not been turned off. Was difficult to get back to sleep.

    New renovations were very nice!

    Stayed in August 2023

  • Reviewed: 12 June 2023

    9.0
    Overall, the stay was good, but the amenities was a little pricey
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The egged were mushie and no melted cheese

    Location was good. The bacon was excellent

    Stayed in June 2023

  • Reviewed: 26 April 2023

    8.0
    Good experience
    • Business trip
    • Group
    • Junior King Suite with Seating Area
    • Stayed 3 nights
    • Submitted via mobile

    The price is high

    The staff were helpful and parking lot is good Location is good

    Stayed in April 2023

  • Reviewed: 28 March 2023

    7.0
    Nice clean hotel and near the venue that we were going to.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The breakfast could have been included.

    The breakfast was very good, but for the price of the room, it should have been included like it is at the Hampton Inns and other Hilton Garden Inn locations.

    Stayed in March 2023

  • Reviewed: 23 September 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room smelled musty, probably due to old carpet. Bath tub was rusty and needs fixing. The room needed better lighting.

    Location to shops and convention center. Staff was pleasant.

    Stayed in September 2022

  • Reviewed: 13 September 2022

    8.0
    Clean, comfortable, excellent coffee. Great wifi, convenient charging in rooms. Amazing beds.
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Parking in the evening isn’t monitored as we were lead to believe, and someone parking a U-Haul taking up 6 spots. We had to park in the very back which isn’t safe for two women traveling. The nice gentleman at the front desk seemed uneasy about it as well but said that there was nothing that they could do. for the safety of guests, parking needs to be monitored.

    great atmosphere, wonderful staff, the most comfortable hotel beds I’ve encountered. Nice, clean pool. The water pressure is excellent and the water stays consistently hot.

    Stayed in September 2022

  • Reviewed: 22 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom had mold in it. The self serve market didn’t have prices on all items.

    The location was good. Near the highway and other eateries.

    Stayed in June 2022

  • Reviewed: 6 June 2022

    8.0
    If it had not been for the customer service my stay would have been terrible due to the room.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I had to pull the door to close it all the the way, the bathroom sink water moved slow out of the sink need to beds.

    Everyone was super helpful, great customer service.

    Stayed in June 2022

  • Reviewed: 18 May 2022

    8.0
    We were there for a convention, so mainly stayed just for the bed and bathroom.
    • Business trip
    • Family with young children
    • Junior Suite with Two Queen Beds
    • Stayed 2 nights

    Could tell the place is dated. The bathrooms need an exhaust vent badly! The steam has rusted all metal items in the bathroom. There is probably some mold behind some items as a result. It made our bathing experiences not as pleasant as they could be. Taking showers back to back after someone had gone in front of everyone made it too stuffy, clothes were damp from all of the steam, and fixtures were dripping water.

    The area was descent. I like that there were several restaurants in the area to choose from. I like that this hotel had enough beds for my larger than average sized family. Wasn't a horrible stay.

    Stayed in April 2022

  • Reviewed: 18 April 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No blow dryer in the room to dry hair with.

    We had a nice stay.

    Stayed in April 2022

  • Reviewed: 18 April 2022

    7.0
    overall it was good
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    My room had a very bad smell when I got there I had to call and get fabric spray for the room..

    The staff was very nice!

    Stayed in April 2022

  • Reviewed: 6 April 2022

    7.0
    Fantastic stay
    • Leisure trip
    • Family with young children
    • Junior Suite with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast arrangements

    Over all experience

    Stayed in April 2022

  • Reviewed: 17 March 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Breakfast was good but for the price of the room it should've been included.

    Stayed in March 2022

  • Reviewed: 6 February 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Junior Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We enjoyed our one night stay, though very disappointed in the morning they didn’t have a breakfast included in the price for the room. The answer was we have to pay for it without even asking if we are Hilton Honors members or not! After we checked out another customer told us the breakfast is free for Hilton Honors members! Being new to this unfortunately we believed what we were told.

    Stayed in February 2022

  • Reviewed: 27 December 2021

    9.0
    Superb
    • Business trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    great cable package

    Stayed in December 2021

  • Reviewed: 3 December 2021

    9.0
    Great hotel...highly recommend!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    I booked using a third party agent and I think I was overcharged.

    The hotel was very clean and pleasant. The hotel is conveniently located near everything or a short distance drive to everything else. The hotel parking lot and outside was very clean and safe. Breakfast was served but you have to pay lol still convenient. There were snacks available in the pantry. The overall stay was great and the staff was extremely nice and friendly very accommodating.

    Stayed in November 2021

  • Reviewed: 6 September 2021

    9.0
    Superb
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was no fans in the room, smelled a little humid/muggy when you open the door, nothing a little air freshener cannot handle. Only sports channels on the TV in our room.

    I loved the Neutrogena products in the rooms. Staff was very helpful and friendly. Excellent breakfast variety!

    Stayed in September 2021

  • Reviewed: 5 September 2021

    8.0
    It was great for the price but a lot of headache with breakfast and extra charges.
    • Leisure trip
    • Family with young children
    • Junior Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I had a hard time getting breakfast even when I showed the worker my reservation on my ohone stating breakfast is included. In her record it wasnt included. Also when I left my card was charged more money in addition to the hold fee for damages (which was later released). But I was charged an extra $28. Im assuming they charged me anyway for breakfast. I would not return. Also the wood floors in the living room part of the room were warped/damaged. Looked weird.

    I had a hard time getting breakfast even when I showed the worker my reservation on my ohone stating breakfast is included. In her record it wasnt included. Also when I left my card was charged more money in addition to the hold fee for damages (which was later released). But I was charged an extra $28. Im assuming they charged me anyway for breakfast. I would not return.

    Stayed in August 2021

  • Reviewed: 24 August 2021

    9.0
    My overall stay was satisfactory.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    The room had a damp, musty odor. We switched to another room that was better, but still had that smell, just not as strong.

    The location was excellent, the breakfast was excellent. Great television channels and comfortable bed.

    Stayed in August 2021

  • Reviewed: 15 August 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No “make to order” eggs station unlike other hotels

    Don’t like the selections for breakfast

    Stayed in August 2021

  • Reviewed: 1 August 2021

    9.0
    You will not regret booking here...
    • Leisure trip
    • People with friends
    • Junior Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Not Applicable

    Everything... Especially the breakfast and staff... Great location for shopping. There's Seafood right across the street. WootWoot!!!

    Stayed in August 2021

Showing 1 – 25

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