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235 West Capitol Street, Jackson, MS 39201, United States of America
July 17, 2016
눉The staff (managers) were not accommodating or urgent enough! My room was not cleaned the entire time I was there unless I called for housekeeping , my toilet was not flushing properly and my closet door was off track.my credit card was charged for valet parking and I didn't park .
눇The lobby area was nice.
July 12, 2016
눉NOBODY TOLD ME THE BED WAS AN AIR MATTRESS. THE BED WAS HARD.
눇THE STAFF WAS COURTEOUS AND THE HOTEL HAD A PLEASANT ATMOSPHERE.
July 7, 2016
눉My grandfather was at UMMC in critical condition. So I wanted to treat my parents to a nice hotel to get them away from the hospital. So we valet parked and went on up to our room. Personally, I was excited about the beds. When we walked in we all laid down, and they WERE AWFUL! I'm not one to complain but that is an understatement. They were hard and lumpy. Took my nephew down to the pool and there were unattended kids acting like fools, I never saw a staff worker come by to check out things at the pool. The kids had the emergency floating devices off of the wall playing with them and throwing them around, causing water to splash all over us. So we ended up leaving, it was ridiculous and loud. There were some other people in there that proudly left right before we did. I absolutely hate accusing people of things but I'm almost 100% sure that whoever valet parked my car took my Ray Ban Shades. I got in the car that morning and noticed they weren't in there. I tried not to jump to conclusion, and told myself that they would turn up. But they have yet to turn up!
눇The staff at the front desk were sweet. Wish I could say more!
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