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305 Korean Veterans Boulevard , Nashville, TN 37201, United States of America
August 4, 2015
눉They placed a hold on our card before we checked in that was $300 higher than the rate we reserved. After checking in, they placed another hold on our account that was $200 less than the rate we reserved without removing the other amount they were holding. Later that day, they placed another random $64 dollars in hold charges for who knows what. We did not order room service or anything that could have resulted in that. They had us call our bank to retrieve a fax number for them to send something that would remove the hold charges. This was on a Saturday; it was fortunate our bank has a 24 hour help service. However, it didn't matter because the charges were not resolved until a day after we checked out. I can't generalize and say all the staff was unhelpful; the housekeeping was great. Service provided by the management and front desk was mediocre at best. I am still irritated that we had to go out of our way on our vacation to correct fraudulent charges made by the hotel. They didn't offer to do more than send a fax to a number that we had to retrieve. There was no breakfast included, room service was only in the evening and not worth the prices for the food, and the location wasn't the greatest.
눇Decent room with a decent view of the city.
August 4, 2015
눉Some employees were friendly and helpful. Some were less so. Reception was always busy and I always had to wait. If you call guest services they take forever!
눇Beautiful brand new hotel. Very funky and brilliant location. 5 mins to the main area down town. Walk or take buggy from hotel. Excellent.
August 1, 2015
눇This hotel was absolutely fantastic. The hotel location is perfect, very close to Country Music Hall of Fame and lower Broadway. The staff were fantastic, especially the guys in valet. We will definitely be staying here again in the future.
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