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  5. Reviews of Hilton Garden Inn New Braunfels

Reviews of Hilton Garden Inn New Braunfels This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1501 Interstate 35 North, New Braunfels, TX 78130, United States of America

#10 of 31 hotels in New Braunfels

Guests' Choice

Review Score

Based on 198 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.8

  • Facilities

    8.1

  • Staff

    8.8

  • Value for money

    7.7

  • Free WiFi

    9.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: December 30, 2023

    9.0
    Great place. Thanks for a restful, pleasant place to stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    A bit ridiculous to charge $2 for a water bottle in the room. No thanks, I can buy a whole case for less than $5. Breakfast not included in the price unless you select as an option.

    Liked the wall-dispensed soap and hair products. Staff was pleasant, room was nice and comfortable.

    Stayed in December 2023

  • Reviewed: November 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom did not seem clean

    It was right off the highway

    Stayed in November 2023

  • Reviewed: November 23, 2023

    8.0
    Noise was a problem
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    All was great but the noise… small children in hallway and next door room..could hear everything going on..adults in hall on phone…was noisy day and night..my only complaint.

    Stayed in November 2023

  • Reviewed: September 26, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pillows could have been better

    Stayed in September 2023

  • Reviewed: July 14, 2023

    8.0
    Over all clean, and accomadating.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    the back gate was open at the pool and people not staying there used the facility. Multiple people.

    I loved the people at the bar and grill section. Great drinks, food, and service

    Stayed in July 2023

  • Reviewed: July 7, 2023

    7.0
    N/a
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    You had to pay for the water bottles that was in your room and you had to pay for breakfast instead of getting it for free because it was a restaurant..

    That everything was clean.

    Stayed in July 2023

  • Reviewed: July 5, 2023

    9.0
    Very good value
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel staff were very nice and professional, The breakfast was good and plentiful.

    Stayed in July 2023

  • Reviewed: January 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Decor in the rooms are outdated

    Gentleman at the front desk was able to check me in quickly and made sure I had everything I needed to enjoy my stay.

    Stayed in January 2023

  • Reviewed: October 20, 2022

    9.0
    Affordable and Clean
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing in particular

    I liked the cleanliness and the location. Everything was very affordable for group of people. Definitely recommend!

    Stayed in October 2022

  • Reviewed: October 18, 2022

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Junior Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    As much as the rooms cost, there should’ve been provided some sort of breakfast free.

    Easy check in the staff was great. The rooms are clean well stocked overall really good experience.

    Stayed in October 2022

  • Reviewed: October 17, 2022

    9.0
    Very Nice and Affordable For Groups
    • Leisure trip
    • Group
    • Junior Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    I really enjoyed the rooms and rates I got for my stay. Everything was very affordable and clean. The staff was very friendly and kind. Definitely recommend this location !

    Stayed in October 2022

  • Reviewed: August 20, 2022

    7.0
    it was good
    • Leisure trip
    • Group
    • Junior Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    pool was dirty not good that should be the main attraction on a hotel

    The front of the building be nice

    Stayed in August 2022

  • Reviewed: August 3, 2022

    8.0
    Okay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bar was not open.

    Good Breakfast. Decent location.

    Stayed in August 2022

  • Reviewed: July 4, 2022

    8.0
    It was good but the rooms needs more attention.
    • Leisure trip
    • Group
    • King Room with Tub - Mobility and Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    One of the rooms has stains in the wall, the bathroom needs more cleaning, has stains. the toilet paper base was broken in one of the rooms. Requires more attention to the rooms.

    I like the location, customer service, rooms are comfy. The front desk beautiful and clean. The breakfast area Ramiro was wonderful. They gave us an excellent service.

    Stayed in July 2022

  • Reviewed: June 2, 2022

    8.0
    you get what you pay for, usually
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    freeway noise

    Stayed in June 2022

  • Reviewed: June 1, 2022

    9.0
    Great
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    they let me check in early to get ready for a wedding I had to attend - so the service was great

    Stayed in May 2022

  • Reviewed: May 22, 2022

    9.0
    It was good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Did not eat breakfast

    Stayed in May 2022

  • Reviewed: May 19, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    They only had a cold breakfast available and you would have to pay for a hot breakfast. For what they charge for the room it should had been free

    Very clean and staff very friendly...

    Stayed in May 2022

  • Reviewed: May 16, 2022

    7.0
    OKAY
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    THE ROOM NEEDED A LOT OF CARE. THE SHOWER DOOR WOULD NOT CLOSE, LONG-TERM DIRT IN THE SHOWER AND CAULKING COMING OFF THE TILE. COULD NOT GET WIFI WITH THEIR HELP. NOT THE HILTON WE ARE USED TO!

    LOCATION GREAT FOOD GREAT

    Stayed in May 2022

  • Reviewed: May 12, 2022

    7.0
    it was ok
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    my truck was broken int o in the front of the building

    Stayed in May 2022

  • Reviewed: February 14, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Systems were down and could not check in early as intended so it made for huge inconvertible as we were late for the wedding

    Comfortable bed and Jared at the front desk was super nice

    Stayed in February 2022

  • Reviewed: January 16, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was super friendly and helpful.

    Stayed in January 2022

  • Reviewed: January 2, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Breakfast was good and got alot if food

    Stayed in January 2022

  • Reviewed: December 27, 2021

    7.0
    Enjoyed my stay
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    needed some modern updatws

    staff were friendly

    Stayed in December 2021

Showing 1 - 25

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