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  5. Reviews of Hilton Garden Inn New Orleans Convention Center

Reviews of Hilton Garden Inn New Orleans Convention Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1001 South Peters Street, Arts - Warehouse District, New Orleans, LA 70130, United States of America

#112 of 170 hotels in New Orleans

Guests' Choice

Review Score

Based on 1382 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.4

  • Facilities

    8.3

  • Staff

    8.3

  • Value for money

    7.9

  • Free WiFi

    7.9

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: March 25, 2024

    9.0
    I enjoyed the stay because of the great hospitality from the Front Desk and treated me like a valued guest.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Offer better bathroom amenities like lotions and shower caps.

    Location and friendly front desk staff and being valued as a quest. Spacious and roomy room to put suitcases and personal items Would like to have a better view instead of facing parking lot.

    Stayed in February 2024

  • Reviewed: March 17, 2024

    7.0
    Good
    • Business trip
    • Couple
    • King Room
    • Stayed 5 nights

    The swimming pool area was not as pleasant as I thought would be.

    Very close to the convention center, the bedroom is very spacious, with excellent shower pressure, nice staff, free coffee and water.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    9.0
    The staff was amazing and the rooms were very comfortable, I just wish it was a bit cleaner.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was not quite clean and there was not much in the way of necessities on property which was difficult since there is not a pharmacy or convenience store close by.

    I staff was wonderful and extremely helpful.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    I enjoyed the roomy space and cleanliness of the room and bed was comfortable to fa
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    More amenities for bathroom.

    Reservation staff were friendly and helpful. Enjoyed the stay and great hospitality.

    Stayed in February 2024

  • Reviewed: March 9, 2024

    8.0
    The overall experience was very good! The room was clean and the staff was nice. The bed however was uncomfortable and y
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only minor thing was if you’re by the elevator/main fence closet it is very loud and the bed was a little hard/uncomfortable.

    The room was clean when we got there, they gave us a complimentary welcome gift.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    7.0
    Too expensive compared to other places
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 4 nights
    • Submitted from a mobile device

    Overpriced.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    7.0
    It's alright, but there are better options.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 3 nights

    The kitchen/restaurant staff kept bickering among each other most mornings of my stay making for a bit of an uncomfortable breakfast/start to the day. There is almost nothing right around the hotel, so you can't quite go out and do something fun easily.

    The main good thing was that it was close to the convention center, which was the venue for my work conference. Other than that it wasn't particularly spectacular. Also, since there's not much around, it is a quiet stay.

    Stayed in January 2024

  • Reviewed: March 6, 2024

    7.0
    location and things in room are super; providing shuttle with some small charges will be desirable
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights

    the hotel does not have shuttle service to the airport and the staff at the front desk could not provide any information regarding public transportation--regardless if there is or how convenient/inconvenient it is--simply nothing other than "taxi" or "Uber" which we don't have to ask them. Without shuttle or public transportation, the cost to stay in this hotel is significantly increased. In my case it was $90 while for the entire stay it was roughly $390. some front desk staff member's attitude was not helpful enough.

    location and EVERYTHING in the room especially coffee maker with coffee, microwave, fridge, and things in bathroom

    Stayed in March 2024

  • Reviewed: February 25, 2024

    7.0
    Overpriced room, restaurant, and $49 a night to park in the garage that is on sight.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Too expensive for EVERYTHING!!!!

    Stayed in February 2024

  • Reviewed: February 19, 2024

    9.0
    Ill be back
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    That two weeks before we arrived we were told we could check in at 10:00 a.m. we get there no rooms are clean we're waiting at the bar in area the bar has no cash for us to even spend any money it was a disaster from 10:00 to 3:00 just to be honest

    A J THE BARTENDER WAS WONDERFUL

    Stayed in February 2024

  • Reviewed: February 9, 2024

    9.0
    Clean - good location / staff could use some training on service.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Every other hotel we use has free breakfast. So that was disappointing. 2- the housekeepers on the floor we stayed on were outright RUDE. I asked if we could get some sugar for the room. This young housekeeper was on her phone w personal call. Whelp she waved hee hands up on my face starting to speak non English at me, throws her board at me like no I ain’t helping you lady I’m too busy cleaning empty rooms. I stay at allot of places so this was first time staff was just too young too rude. If she’s that overwhelmed cleaning she needs a new job

    Great location. Fair price. Clean rooms.

    Stayed in February 2024

  • Reviewed: February 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The air didn’t work.

    Perfect.

    Stayed in February 2024

  • Reviewed: February 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Parking

    Location

    Stayed in January 2024

  • Reviewed: January 27, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights

    Constant noise from the elevator. Banging metal noise... switched rooms and floors but noise still present.

    Stayed in January 2024

  • Reviewed: January 22, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    our room wad 2 doors down from elevator and it was extremely noisy which kept us up all night..neither my husband or myself got any sleep and wr had to be up early in the morning for an event.

    Stayed in January 2024

  • Reviewed: January 22, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Close to the cruise terminal, close to the parking deck that has a shuttle to the cruise terminal.

    Stayed in December 2023

  • Reviewed: January 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The cost was very high for a basic room.

    All the staff was very friendly and helpful.

    Stayed in January 2024

  • Reviewed: January 16, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy hotel. Something above us made a constant noise ALL DAY and night. It has to be a generator or something because the elevator can't be thar noisy.

    Location

    Stayed in December 2023

  • Reviewed: December 26, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location didn’t have breakfast

    Stayed in December 2023

  • Reviewed: December 11, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The door slams shut, and the smell in the hallway. The products in the bathroom could b a better quality as well.

    We liked the fact the room was clean and spacious. There was a beautiful Christmas tree right in the front. Parking was convenient and not expensive. The elevators were really fast as well.

    Stayed in December 2023

  • Reviewed: November 8, 2023

    9.0
    Great short stay
    • Leisure trip
    • Travelers with friends
    • Two Queen Suite - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The restaurant charged $23 a person to eat breakfast

    Clean and everyone was excellent

    Stayed in November 2023

  • Reviewed: November 8, 2023

    8.0
    Nothing to write home about but it's a great quiet spot in a safe area, close to town
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 8 nights

    Disabling the access cards early on the day you're leaving isn't nice. I went out back for a smoke with my morning tea and couldn't get back in because the card was already deactivated even though checkout was hours away. Additionally, prices for parking and beers are close to what I'd call a scam.

    The location was great with a really nice restaurant and bar nearby.

    Stayed in November 2023

  • Reviewed: November 2, 2023

    7.0
    It was nice.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The neighborhood was iffy

    It was close to everything we were wanting to do

    Stayed in September 2023

  • Reviewed: October 31, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Mobility and Hearing Access
    • Stayed 1 night

    Mattress was way to firm.

    Staff was awesome and the pillows were great.

    Stayed in October 2023

Showing 1 - 25

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