3505 Kyoto Gardens Drive, Palm Beach Gardens, FL 33410 , United States
#4 of 13 hotels in Palm Beach Gardens
Guests' ChoiceBased on 374 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.1
Facilities
8.8
Staff
8.8
Value for money
8.4
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End of dialog contentReviewed: 8 April 2024
Teresa
United StatesNothing.
Right next to the Garden Mall, great location.
Stayed in April 2024
Reviewed: 2 March 2024
Carol
United StatesHad trouble with magnetic key
Beautiful location
Stayed in March 2024
Reviewed: 14 February 2024
Cleo
United StatesCan’t think of anything I would complain about.
Breakfast was elegantly served with cloth napkins and tablecloths, an unexpected treat . The food was excellent, the bacon was crisp and the peppers and onions in the potatoes was delicious. The staff was helpful and friendly.
Stayed in February 2024
Reviewed: 30 January 2024
James
United StatesLocation, cleanliness & nice rooms.
Stayed in January 2024
Reviewed: 29 January 2024
Piratequeen1318
United StatesThere was hair in the shower inside the room and the refrigerator was so cold everything froze. On Saturday evening a guest had vomited outside 3 times in the drive way/entry and i notified the front desk when it was noticed at about midnight and no one cleaned it up. I still saw the stains and vomit this morning when we checked out.
Happy with most aspects of the room. The bed was perfect and I love the black out shades. The room stayed much darker than most hotels do. The staff was super helpful and the location was beautiful.
Stayed in January 2024
Reviewed: 18 January 2024
William
United StatesShould have been better for the money. Breakfast not included, TV remote did not work correctly, hot tub was cold etc etd
Nice lobby and nice hotel in a good location
Stayed in January 2024
Reviewed: 14 January 2024
Volta_mundo
United StatesNothing
Good location Good cost-benefit Clean room
Stayed in November 2023
Reviewed: 17 December 2023
Gerren
United StatesThere was nothing really outstanding that caught our attention as being bad or that needed change. The thermostat was a bit more difficult to regulate at first, but we eventually figured it out.
The staff was fantastic, and the room had all the comforts that I'd expect. Kayla at the reception desk was super and Daniel at the bar was great. The Housekeeping staff was excellent and we were very happy with every aspent of our stay.
Stayed in December 2023
Reviewed: 16 December 2023
Brett
United Statesthe door makes a very loud noise when it closes. you can hear from the hallway. No electrical tea kettle provided, no in-room safe provided
location
Stayed in December 2023
Reviewed: 20 November 2023
Morgan
United StatesThe front desk employees are not overly friendly but were nice enough.
I love that check out was at 12:00 pm. The hotel itself is beautiful inside and the rooms are updated and clean. There is a restaurant/bar and plenty of snacks and drinks available to purchase as well.
Stayed in November 2023
Reviewed: 6 October 2023
John
United KingdomOn check in there was no mention of a $50 temporary charge to my credit card which, when travelling from the UK and having paid up front in pounds sterling, gave me cause for concern when I checked the sign in info. It would have been simple courtesy and professionalism to mention this to customers IMO. It was slightly exacerbated by the fact that reception could not initially find my booking. When I tracked back to reception to query the charge it was simply stated that this was policy. Clearly I am expected to know this. I was also mistaken in thinking the hotel was in a better location with access to more restaurants and shopping. It appears most of this is work in progress with the area largely built but not yet occupied.
Standard fare from Hilton with a well presented and equipped hotel. The room was spacious and clean although the black out blind had escaped its runners.
Stayed in September 2023
Reviewed: 22 September 2023
Mary
BahamasVery friendly staff clean comfortable room Great location
Stayed in September 2023
Reviewed: 14 September 2023
Laura
United StatesLocation
Stayed in August 2023
Reviewed: 8 September 2023
Cassandra
United StatesNothing, everything was good. Wish the bar was a little more upbeat.
It is amazing. We got married there two years ago so we go back every year on our anniversary.
Stayed in September 2023
Reviewed: 9 August 2023
Johnson-young
United StatesThe front desk was not well staffed. There was often no one at the desk and I had to wait a while for someone to show up.
Location. Close to Downtown at the Gardens.
Stayed in July 2023
Reviewed: 24 July 2023
Oneil
United StatesQuite
Nice secluded
Stayed in July 2023
Reviewed: 19 July 2023
Jessica
BahamasCheck in was quick and easy, the front desk manager Justin was great!!
Stayed in July 2023
Reviewed: 26 June 2023
Bob
United StatesI really have nothing to add as far as any dislikes.
We didn’t use breakfast area. The entire area was very busy but very accessible.
Stayed in June 2023
Reviewed: 5 June 2023
Lisa
United Statesnothing
great location, staff and very clean
Stayed in June 2023
Reviewed: 23 May 2023
Mark
United StatesHousekeeping services were a bit slow. We returned at 2pm and room was not yet made up.
Great location just minutes off 95 and minutes to the beach. Located between great shopping & restaurants! Property is very clean and well-maintained. Lobby is very bright and welcoming!
Stayed in May 2023
Reviewed: 18 May 2023
Erica
United StatesBreakfast excellent
Stayed in May 2023
Reviewed: 14 May 2023
Sandra
United StatesBreakfast is amazing
Stayed in May 2023
Reviewed: 7 May 2023
David
United Statesfood overpriced
well maintained
Stayed in May 2023
Reviewed: 26 April 2023
Solange
United StatesThe reception is not very friendly. We were not even asked if we enjoyed our stay. Everything else was wonderful. No water was provided either
We love our stay. The hotel is beautiful, clean but the staff could be more friendly. There was no incident
Stayed in April 2023
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