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  5. Reviews of Hilton Garden Inn West Chester

Reviews of Hilton Garden Inn West Chester This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9306 Schulze Drive, West Chester, OH 45069, United States of America

#8 of 17 hotels in West Chester

Guests' Choice

Review Score

Based on 128 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.2

  • Facilities

    8.9

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 8, 2024

    8.0
    Great location, decent hotel
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    You have to pay extra for breakfast. $100 refundable deposit is added to the total upon checkin. We were in a hurry and while the made to order breakfast was good, I would have preferred a quick buffet style meal where we could eat quickly Buying a small soda was pricey. The view out the window was an AC unit and bright lights were shining all night.

    Nice lobby area. Quiet room. Good breakfast. The food staff was super friendly and helpful. The pool and fitness areas were nice. Perfect location close to entertainment and restaurants.

    Stayed in January 2024

  • Reviewed: December 14, 2023

    8.0
    Nice property =- good staff overall - will come back!
    • Business trip
    • Group
    • King Room - Hearing Access
    • Stayed 3 nights

    More greetings from your staff when they come across guests is important. It does not take much effort and makes your staff look incredibly friendly. Knowledge of how the keyless entry works is also important. It should not take several minutes for someone to figure out how to enable the iPhone key for my room.

    The staff at breakfast was amazing. The gals that help and serve the food are to be commended. They went out of their way to engage my co-workers and me in conversation and do their jobs. I really appreciated the chef coming out of the kitchen to not only talk with the clients but with her staff too. Very nice touch. AJ at the front desk was a bit new - and it showed - but when he warmed up he was great. The gentleman who works the desk during the day was friendly and willing to help. He greeted me several times and was very friendly. The other guy seemed new and did not greet me once which is disappointing -you are in the service industry and need to at least say, "good morning" or "Good afternoon" - it does not take much effort to do that.

    Stayed in December 2023

  • Reviewed: September 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room - Hearing Access
    • Stayed 3 nights

    I was disappointed that I was charged for oatmeal and a bagel for breakfast. I thought this was included in the price of the room. However, the charge was $4.21, which isn't terrible!

    The room was surprisingly quiet. The bed was very comfortable and I slept like a baby. The room and bathroom were very clean and well appointed. The location was right off I-75 and close to a variety of restaurants. I would stay here the next time I'm in the area. The staff was very friendly and always had a smile on their face!

    Stayed in September 2023

  • Reviewed: June 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Pillows were terrible. Sore neck. They were very soft, no support. Also coffee provided in the room was old, keurge cups tops were flat, can tell if there fresh if tops have bubble. Went and bought keurge cups at the store.

    Great location, staff was nice. Best part it was quiet, had a sign when you got off the elevator to each floor, entering quiet area . Keurge coffee machine perfect. Rooms were nice.

    Stayed in June 2023

  • Reviewed: May 22, 2023

    9.0
    great place
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    great hotel, staff and location

    Stayed in May 2023

  • Reviewed: April 17, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights

    bed was hard as a rock

    Stayed in April 2023

  • Reviewed: April 6, 2023

    8.0
    Great Location
    • Leisure trip
    • Family with young children
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    There was a nice indoor pool.

    Stayed in April 2023

  • Reviewed: November 27, 2022

    7.0
    Hotel staff very friendly and accommodating.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Hotel was not crowded yet it seemed that all residents were assigned rooms next to one another so very loud late at night, doors slamming

    Continental breakfast was not very appealing and very limited.

    Stayed in November 2022

  • Reviewed: August 20, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    One of the staff members was not helpful. He needs to improve his customer approach. The other three staff were extremely helpful and courteous.

    Stayed in July 2022

  • Reviewed: August 5, 2022

    8.0
    Nice accommodations with convenient location off of I-75
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    some traffic noise breakfast with a steep charge tub/shower was below standards

    room size was nice nice amenities in the room bed was comfortable staff was courteous many restaurant options in the area

    Stayed in August 2022

  • Reviewed: July 26, 2022

    7.0
    it was very nice
    • Business trip
    • Solo traveler
    • King Room - Hearing Access
    • Stayed 3 nights
    • Submitted from a mobile device

    how I was charged twice on my card

    it was clean and very friendly

    Stayed in July 2022

  • Reviewed: July 25, 2022

    8.0
    We booked three rooms for our wedding
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The business office was not available

    Location and facilities were very nice

    Stayed in July 2022

  • Reviewed: July 16, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Price

    Stayed in June 2022

  • Reviewed: July 13, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The peace & quiet, the staff was extremely friendly & nice! The place was very clean & respectful

    Stayed in July 2022

  • Reviewed: April 11, 2022

    8.0
    The stay was fantastic booking.com is a joke
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    I did not like how booking.com treated me they double-booked me by mistake and they are not refunding my other money they gave me two rooms instead of one they canceled the other room and I never got refunded for it I've been trying to get this straightened out since the very first time that I talk 2 you guys and have spoken to four different Representatives with no help whatsoever I will never ever use booking.com again and I have no references or anything nice to say about it all I do is get a run around

    Stayed in April 2022

  • Reviewed: February 18, 2022

    7.0
    good
    • Leisure trip
    • Group
    • Junior King Suite with Sofa Bed
    • Stayed 1 night

    It wasn't free

    I always stay there when I go to West Chester

    Stayed in January 2022

  • Reviewed: January 26, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast not included. $9.95 each.

    Very clean!

    Stayed in January 2022

  • Reviewed: December 19, 2021

    7.0
    the front desk couldn’t find my reservation quickly despite being given the number, we were charged more than quoted yet
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    paid more than I was quoted on the booking site

    location

    Stayed in December 2021

  • Reviewed: November 22, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    very clean good staff

    Stayed in November 2021

  • Reviewed: August 15, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I was told they would be someone cooking until 11 on Sunday and it was 10 . Not good.

    Clean and nice place to stay .

    Stayed in August 2021

  • Reviewed: July 25, 2021

    7.0
    Refrigerator didn’t work, breakfast was ok, took almost an hour to get two eggs over medium. The microwave was dirty and
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Microwave was dirty with garbage inside. Breakfast took very long. Breakfast staff struggled with speaking English and waiter was rude. Bathroom facilities were of a 2 star hotel.

    The room was clean outside of the microwave. Bed was comfortable and staff at the desk were friendly.

    Stayed in July 2021

  • Reviewed: July 6, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was dusty, smelled like dirty feet. The pool had a strong bleach like smell. Free breakfast not included when booking with booking.com. Wasn’t aware of that....

    The location.

    Stayed in July 2021

  • Reviewed: June 23, 2021

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast hours, had to leave at 6:45 and breakfast wasn't open yet.

    Stayed in June 2021

  • Reviewed: June 21, 2021

    8.0
    Very Good
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast not included. Having to reserve a spot to swim.

    Very comfortable rooms. Beautiful lobby. Coffee was good.

    Stayed in June 2021

Showing 1 - 25

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