I was very disappointed with the fee for parking a vehicle at the hotel parking garage (DAILY RATE: $72.25 for SELF PARK or $82.72 for using valet parking). I preferred walking to a nearby public lot that charges $1/hour instead of the fees for parking at the hotel.

Location was excellent. The staff were so friendly and hospitable. We had amazing interactions each morning with the female housekeeper who was assigned to clean our room. She easily became our favorite employee at this location. She was so caring with our belongings, upbeat in our interactions, and very proactive in finding work that would create further comfort during our stay. I have never met such friendly service staff!

Stayed in April 2024

I purchased the family suite and it was chosen from pictures provided by the resort... the room we received was NOT the room I purchased. Disappointed in the room. I paid for one thing and got something totally different and not the quality I wanted.

Loved the location. Walking access to many things. Pretty grounds.

Stayed in March 2024

Seen a few cockroach’s well eating at tropics

Every thing was great pretty much

Stayed in April 2024

This property has many buildings, it is a lot of people in a little area. The whole time we were there we could never find any available chairs at any of the pools. The beach area was packed. If you wanted a chair on the beach you had to pay for it which seems ridiculous for the amount you have to pay for the rooms. All restaurants on the property were very expensive for what you get.

The location of the property was good. We had a partial ocean view room.

Stayed in April 2024

The parking fee to park overnight I thought was pretty high.

Location in the heart of Waikiki. I liked being in the Ali’i Tower with a view of the pool and partial view of the ocean. The room was wonderfully decorated and clean. It was so spacious!

Stayed in April 2024

Elevators needed walls cleaned

Position to ocean

Stayed in April 2024

The line at the 3 coffee houses on property was long. No starbucks app “order ahead” option. The room did have a coffee maker but that coffee always sucks.

Plenty of options for meals.

Stayed in March 2024

The seats out on the balcony are very uncomfortable. It would have been nice to have comfortable seating outside.

The amenities were fantastic!

Stayed in March 2024

Confirmation stated room with ocean view. But we received lagoon view.

Staff was helpful in planning tours.

Stayed in March 2024

Kids pool slides were never opened up same time, pool towel card system was a pain specially after hours to collect and return.

Pools

Stayed in March 2024

We stayed in the Ali'i tower. I guess for the $ per night I expected something more updated. It could do with a spruce up. Overall fine. The pools are not heated (I think the one with the slides might be, but it's full of kids of course) and were COLD. The adults only pool in Kalia tower had a hot pool but it was gross. Don't do the 'tour' if it's offered. It's a 2 hour sales pitch where they try to get you to buy what is essentially an updated version of a timeshare.

Proximity of everything was good. Great info from the team there. Jenn in particular from the concierge desk was great. Beautiful view over waikiki beach from our room in Ali'i tower.

Stayed in February 2024

It’s a little far from the Waikiki strip.

It’s close to the beach, has a Starbucks on site, and it’s beautiful.

Stayed in February 2024

Too many people.

Location close to port. Nice beach.

Stayed in February 2024

The beds in the Rainbow Tower could use improvements. They are not the most comfortable. Feel a bit dated. Our balcony table was broken did call to have it replaced. They brought another table and the second one was cracked but at least this glass wasn’t broken like the last table. The coffee was terrible in taste. Could have better tasting coffee to be able to enjoy the morning sunrise on the beach front patio. Also I really wish the service in the cups were set up for four in the room, since our reservation was for four and not two. Just small details that mean a lot when you’re staying for five days. Last but not least would loved it if the room had a small microwave. I eat very little at time and then get hungry again. Wish I can reheat my leftovers instead of having to eat them cold. Just small details to a room that make a big difference in comfort when you’re already paying so much money.

The property was beautiful. The staff in every department was very nice, professional, friendly, just absolutely made you feel very welcome. Absolutely made our stay very enjoyable!!

Stayed in February 2024

The elevators.

The location was amazing. The beach, the pools were great. One of the best trips we have had!

Stayed in February 2024

My girlfriend is 7 months pregnant and we were locked out due to a mechanical failure of the hotel room door. We had to wait almost 40 minutes outside of our hotel room for maintenance to let us back in.

Central walkable location to beaches and shopping. Close to many restaurants/shops and close to Ala Moana.

Stayed in February 2024

Location and view…..there were a few things in the bathroom that need aesthetic attention otherwise beautiful! We had a monetary discrepancy checking out that was addressed and adjusted with exceptional customer service! Joined the Hilton rewards and will continue to stay with Hilton properties!

Stayed in January 2024

The only major issue was the bedding. Beds were so tough to sleep on. Wish they were less firm.

The staff was very helpful and kind at all times. I know dealing with tourists can be stressful but they were always so empathetic and helpful.

Stayed in February 2024

The hotel is huge and it was crazy busy during Christmas time. The parking was very expensive from the hotel but also expensive from the neighborhood. It is far from the busy area of the town, takes about 25 minutes walk to the busy area. Some restaurants in the hotel but they are expensive and not very tasty.

Nice beach

Stayed in December 2023

Why did the beds only have a bottom sheet and no top sheet. Seem very strange and we talked to other guess and they thought that it was weird

The staff was very friendly

Stayed in February 2024

This review has been hidden because it doesn't meet our guidelines.

We had trouble with our toilet and could not take a comfortable shower. The water was super cold and would not warm up enough for comfort. Didn’t matter what time we tried, had to use my parent’s bathroom for showers.

The people there were very friendly! It was very close to the beach and the lagoon was an extra bonus. It was a clean environment. The fireworks on Fridays were very cool too!

Stayed in January 2024

The location is incredible.

Stayed in December 2023

Elevators in the Rainbow tower did not work right. Long wait to get on one, even though there are five of them in the building.

Location

Stayed in January 2024