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2 Grasslawn Avenue, Hilton Head Island, SC 29928, United States of America
July 19, 2016
눉The service! The price was comparable to other hotels in the area ( which is quite pricey) but we chose the Westin hoping for the best value for our dollar. We are part of the Starwood preferred program so we were hoping to get points and a nice stay. We were out of the room until after lunch our first day and no maid service all morning. I had to put the baby down for a nap (approximately 2 hours) so put up the do not disturb.... After the nap removed the sign....sometime later called down for towels in order to get ready for dinner. 30 minutes later no towels....I used a hand towel to do the best I could to give the baby a bath. They finally delivered towels. We stayed two nights and had no maid service. During the second night there we got a note under our door trying to incentivize people to check out early. Due to high volumes... This is on a day when they are advertising the possiblity of a super late checkout as a plus to stay at the Westin. ( make your weekends longer at the westin 4 pm checkout...) That was not a possibility...I asked.....Then used the bellman to assist with bags at checkout....I had to call twice to get a bellman. Once we got to the curb he walked away....no help with the bags into the car. Another bellman helped after a few minutes... I mean I can get my own bags in the car but I had already tipped them to help! Next time I will choose a different hotel when I go to Hilton Head. If you are going to charge prices as if you are high end, you must have at least services on par with budget hotels.
눇The facility was beautiful! The pool areas were very nice!
July 19, 2016
눉The wifi connection seemed to be spotty at best. When we checked in the room we got was not cleaned the trash and recycling was still full from the last guests. There was also food crumbs on the floor and on the couches. The location was great and the pools were wonderful.
July 19, 2016
눇Food and swimming facilities were very good.
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