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40 Folly Field Road, Hilton Head Island, SC 29928, United States of America
August 16, 2016
August 15, 2016
눉First of all the refrigerator looked like it came from the dump. IT WAS ALL RUSTY AND ORANGE! Supposed to have been white. There was sand all over the comforters of the girls bunks and my youngest ended up sleeping with me and my wife all week. There was no door on the one bedroom, so no privacy. Then we got up the first morning to make breakfast and every dish in the cabinets and drawers were filthy. My wife had to put everything in the dishwasher. The utensil tray looked as if it hadn't been cleaned in over a year! You know how the corners are all dusty and syrupy looking. Then housekeeping happens to call and ask if everything was clean apon check in..HA! I replied. So I told her everything and then said....and the fridge looks like it came straight from the dump!.....she giggled and told me to let the front desk know. So I called the front desk and told them all of this. The reply I received was....OK. Not another word, no one ever came to our room to check. For 1000$ for 5 nights! This room was terrible and the resort's customer service was terrible as well. Room C306 definately needs some upgrading and the owners need to get the 45$ a week back for the cleaning fees. Shoot, I should've charged them for us having to clean when we got there! See pics of fridge and utensil tray!!! And this is after all the bull that booking.com give us the run around about with there best price match guarantee! Their customer service was terrible also. Told me on one call that they could give me the better price and that all policies were the same because it was off their site. Then after we got off the phone three days went by and I never received my price match confirmation. Would have saved me 400$ For the week after I originally booked. I called back and was told that after we got off the phone the supervisor decided not to give me the better price, but no one could even call and explain it. But our family had a great time anyways....together!
눇I like that we were in out of the weather at night. I liked that we were close to the beach and pool.
August 15, 2016
눉The bed in the unit we had was not comfortable at all. The headboard was on the wall adjacent to the outside hallway and the facility stays lit in the halls at night, of course. This made for a well lit room all night even with our lights off. I would suggest some blackout curtains to the owners as it is hard for some people to get good rest in a lit room.
눇The staff at check in, check out and even the gate security were polite and helpful. The location was on the beach with 2 access points. I liked that the pool hand plenty of seating including some covered areas that were good for our fair skinned baby.
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