Pay for parking? Like why... should be free for hotel guests.

Bed comfy, room nice layout, close to Universal. Quick walk

Stayed in April 2024

Walking distance to Universal Studios Hollywood. A very well presented hotel, multiple food options including easy access to the City Walk. Large well appointed rooms. Very friendly, helpful staff.

Stayed in April 2024

The property needs renovation as facilities are quite old and the room needs to be refurbished.

Clean and very close to Universal

Stayed in March 2024

The location is great. Staff is explemely pleasant and friendly. The room was very clean.

Stayed in April 2024

Very loud when the conference delegates all hit the bar!

Perfect location for our visit to Universal, we could either get the shuttle to the parks or walk 10 mins direct no problem. The room was lovely and spacious and had a great view. the bar was busy both nights and a great spot for a well earned post Mario cocktail

Stayed in April 2024

I would have liked to have some casual dining options nearby. We would have packed more snacks had we known.

It was a nice big room. Very clean and comfortable. The pool and hot tub were perfect after the long drive there, after a long day at Universal Studios and before the long drive home. The pool being open from 5:30AM till Midnight was great! And we really enjoyed grounds around the pool and seeing the koi and turtles swimming around.

Stayed in April 2024

The daily park fee it’s a bit up there however free EV charging makes it worth it

The location of the property plus the shuttle to USH it’s great

Stayed in April 2024

Not enough towels

Stayed in April 2024

Our first room smelt of sick in the bathroom. We had to change rooms as the smell was unbearable.

Location and friendly/helpful staff.

Stayed in April 2024

The hotel was great for one night. Service was very friendly and helpful. We were even able to check in early, which was very helpful and convenient for us. The walk to the universal studio was very short.

Stayed in February 2024

you did not let me enjoy the first choice of breakfast.

Breakfast was good the first buffet ($35) but not del second one($25) the receptionist was not good let it us to enjoy the first choice. according to me I get there on time. You have specific hours and you don't respect your one rules.

Stayed in March 2024

The sofa bed was uncomfortable and it made a lot of noise when my daughter or husband moved.

Everything was amazing… just the carpet was dirty in a couple areas of the room.

Stayed in April 2024

The cost and prices of amenities. I do not understand why paying guests must also pay $45 per day to park. If we are in your hotel as guests, why can't we park our cars for free. The cost of the breakfast was also overwhelming for the taste. I can definitely do without the food and amenities price gouging.

I loved the location and proximity to Universal Studios. I also loved the pet friendly facility.

Stayed in April 2024

I did not like that the room choices did not come with breakfast. If I am spending almost $500 for a room, there should some perk as a member.

I like that the hotel was close to Universal Studios. The covenience was amazing.

Stayed in March 2024

My shower worked but the extra movable shower pray didn’t work. Wasn’t a big deal for us .

Everything was convenient

Stayed in March 2024

Room felt a little outdated.

Location was convenient

Stayed in March 2024

Pool and hot tub were cold and duty

Location and excellent staff

Stayed in March 2024

This location was perfect for families visiting Universal. I loved that we could walk to the park. The pool area was also very nice and my kids loved their time swimming.

Stayed in March 2024

The pool was quite good but the hot tub water looked dirty. It would have been nice to have a more direct route to walk to Universal. The check-in was terrible. Had to wait in line to check in; then when room was ready had to wait in line AGAIN to pick up the key. Would have liked the Cafe to be open for dinner.

The room was spacious and comfortable. It is close to Universal Studios. The Lobby Restaurant had a decent menu and was open good hours. Enjoyed breakfast in the Cafe

Stayed in March 2024

Service at the lobby bar was very slow; wish parking was included.

Walk to Universal Studios; shuttle if you prefer which we used for the city walk. Comfy spacious rooms. Hot tub. Wi-Fi included.

Stayed in March 2024

Nothing.

Great location for visiting uni ersal studios, as you can walk in 5-10 min. The room was spacious and clean.

Stayed in February 2024

Beds were really uncomfortable. Could feel the springs from the mattress. Also had a funky oder!

Staff was friendly

Stayed in March 2024

In the room there was a maid’s cleaning towel on the table as soon as you walk in. I was too tired to call and complain, and not surprise because the same thing happened 18 years ago when my husband and I came to stay at the hotel but the towel was on the bed. We called that time. And the gentleman seemed annoyed. That same trip we used the valet and a gas card was stolen. We told the front desk and they didn’t care. Since then I haven’t trust Valet. As a mother taking a trip with her daughters I had to stay close to hotel and park for safety reasons, otherwise I would have tried a different hotel.

The location was perfect for our trip to the park. The shuttle bus came every 15min but decide to just walk to the park but used the shuttle for the evening.

Stayed in March 2024

Na

The convenience and location of where the hotel is.

Stayed in March 2024