Reviews of New York Hilton Midtown 3 stars
1335 Avenue of Americas, New York, NY 10019, United States
#330 of 409 hotels in New York
Guests' ChoiceReview score
Based on 1034 hotel reviews
7.5Score breakdown
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Cleanliness
7.9
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Comfort
8.1
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Location
9.3
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Facilities
7.5
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Staff
7.9
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Value for money
6.7
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Free WiFi
7.1
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Reviewed: 16 April 2024
Nigel
United States1 review9.0Superb- • Leisure trip
- • Solo traveller
- • Urban 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
Check in too slow at busy times (eg Friday afternoon). Needed more check in staff at that time.
Stayed in April 2024
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Reviewed: 14 April 2024
Heiko
Germany1 review6.0“Great location, but would chose other hotel”- • Leisure trip
- • Family with young children
- • City Room Two Double Beds
- • Stayed 5 nights
- • Submitted via mobile
Requires refurbishment, beds are worn out, pour quality of the food at horrendous prices
Location, size of room
Stayed in April 2024
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Reviewed: 13 April 2024
Valentina
United States3 reviews6.0“Doesn’t cost the money that I paid. I’ll not come back.”- • Leisure trip
- • Solo traveller
- • Urban 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
No coffee maker and refrigerator in the room. Everything needs renovation. Sorry.
Location
Stayed in March 2024
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Reviewed: 11 April 2024
Kk
United States11 reviews4 helpful votes7.0“Great location, fraudulent extra fees.”- • Leisure trip
- • Group
- • Urban 1 Queen Bed
- • Stayed 2 nights
It took 15 minutes to get hot water one morning in the shower, we had to pay an EXTRA unexpected "mandatory" $35/day for laundry services (which we didn't need or use) and food service (which we didn't want to use. This extra fee was not stipulated in any up front cost stated for the hotel room.
Hotel location was great - close to all attractions in NYC and close to subway.
Stayed in April 2024
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Reviewed: 9 April 2024
Kk
United States11 reviews4 helpful votes7.0“Great location, but the unexpected charges and the poor response to services was disappointing.”- • Leisure trip
- • Couple
- • Urban 1 King Bed With Sofa Bed
- • Stayed 3 nights
Because we were Hilton Honors member, we were supposed to get free waters. I called for them and no one answered the number so we only got our waters one day. One day we had no washcloths or towels, one day the shower water took 15 minutes to get hot. We were not told of the extra "required" $150 in charges we were told were for laundry we didn't need, and for extra food which we didn't want.
Location was very good, close or walkable to sites we wanted to see.
Stayed in April 2024
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Reviewed: 5 April 2024
Amy
United States7 reviews8.0Very good- • Leisure trip
- • People with friends
- • Urban 1 King Bed With Sofa Bed
- • Stayed 3 nights
- • Submitted via mobile
Slow elevators.
Great location!
Stayed in April 2024
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Reviewed: 3 April 2024
Karin
United States1 review7.0Good- • Leisure trip
- • Family with young children
- • Urban 2 Double Hearing Accessible
- • Stayed 4 nights
- • Submitted via mobile
Room wasn’t clean Found a lot of hair Rooms are old and not in the best condition
Location
Stayed in April 2024
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Reviewed: 3 April 2024
Daniela
Canada1 review7.0Good- • Leisure trip
- • Family with young children
- • City Room 1 King Bed With Sofa Bed
- • Stayed 4 nights
- • Submitted via mobile
the check in process took over an hour. possibly one hour and a half. Painful specially close to midnight.
the location
Stayed in April 2024
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Reviewed: 31 March 2024
Lorenza
Mexico5 reviews7.0Good- • Leisure trip
- • Family with young children
- • Urban 1 King Bed With Sofa Bed
- • Stayed 6 nights
- • Submitted via mobile
The room was dirty, they just did the beds without cleaning anything else.
Lots of people and there were always lines to get in the elevators, you should have more faciliteis.
Stayed in March 2024
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Reviewed: 27 March 2024
Christina
United States1 review7.0Good- • Leisure trip
- • Family with young children
- • Urban 2 Double Hearing Accessible
- • Stayed 3 nights
- • Submitted via mobile
No pool, no coffee pot, or tea kettle in the room. No free toothbrush or comb, no bible
The cleanliness and the staff were very friendly and professional
Stayed in March 2024
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Reviewed: 25 March 2024
Alfred
Iceland2 reviews6.0Pleasant- • Leisure trip
- • Couple
- • Urban 1 Queen Bed
- • Stayed 4 nights
- • Submitted via mobile
The refridgerator didn't work. No coffemaker nor kettle at the room
Stayed in March 2024
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Reviewed: 25 March 2024
Jan
Czech Republic73 reviews3 helpful votes8.0Very good- • Business trip
- • Group
- • Urban 1 King Mobility Access Bathtub
- • Stayed 7 nights
A good and comfortable hotel on a good location. The breakfast is great, although quite expensive - as everything in NY.
Stayed in February 2024
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Reviewed: 15 March 2024
Obumneke
Nigeria20 reviews2 helpful votes7.0“It was okay.”- • Business trip
- • Group
- • City Room Two Double Beds
- • Stayed 3 nights
- • Submitted via mobile
We didn’t get the room we booked, a lot of things weren’t in our room. For example coffee maker and microwave
Its location and ambience.
Stayed in March 2024
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Reviewed: 10 March 2024
Malcolm
United Kingdom3 reviews9.0“We will come again”- • Leisure trip
- • Family with young children
- • Urban 2 Double Hearing Accessible
- • Stayed 4 nights
- • Submitted via mobile
No tea and coffee facilities
The room was an adapted one so had plenty of room for me to move around in my wheelchair
Stayed in February 2024
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Reviewed: 28 February 2024
Aaron
Canada3 reviews7.0Good- • Business trip
- • Solo traveller
- • Urban 1 Queen Bed
- • Stayed 3 nights
there was a 35 per day mandatory fee that had to be spent at the hotel restaurants.
Stayed in February 2024
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Reviewed: 27 February 2024
Tatyana
United States15 reviews4 helpful votes8.0“It’s good overall”- • Family with young children
- • Urban 1 King Bed With Sofa Bed
- • Stayed 3 nights
- • Submitted via mobile
Don’t have a fridge and coffee inside the room.
It’s location
Stayed in February 2024
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Reviewed: 26 February 2024
Mary
United States5 reviews8.0“Attended my conference, and stayed in the hotel for meals, very cold weather. Too expensive for a room without a good vi”- • Business trip
- • Solo traveller
- • Urban 1 Queen Bed
- • Stayed 2 nights
- • Submitted via mobile
Terrible views (ac units on roof, etc), even though advertised as good city views
Breakfast, pubs, conference setup
Stayed in February 2024
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Reviewed: 25 February 2024
Kimberly
United States11 reviews6.0“It was okay for a few days, but if I had to stay longer I would not stay here.”- • Business trip
- • Family with young children
- • Urban 2 Double Hearing Accessible
- • Stayed 4 nights
The food and restaurant was outrageously expensive
Service was great at all of my point of contacts, check in, restaurant, housekeeping, doorman…they were amazing. The rooms were dated and small.
Stayed in February 2024
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Reviewed: 24 February 2024
Beth
Australia5 reviews9.0“Excellent with sight room for improvement”- • Business trip
- • Solo traveller
- • Urban 1 Queen Bed
- • Stayed 12 nights
I like to get up very early and have a quick cup of coffee before going to the gym and I love a cup of herb tea before I go to bed. I was able to go to the quick eats section downstairs and get a cup of hot water to take back to my room but it would have been lovely to have been able to make a hot cup in the room. I went to NY from Chicago Hilton and the in-room coffee making facility was great.
Breakfast and evening soup excellent. Hot oatmeal is a great idea.
Stayed in February 2024
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Reviewed: 24 February 2024
Glenn
United States165 reviews19 helpful votes9.0“Location. Location, location is the key!”- • Business trip
- • Solo traveller
- • Urban 1 Queen Bed
- • Stayed 3 nights
- • Submitted via mobile
Keep striving for perfection
Location of the property was excellent close to restaurant s and appointments.
Stayed in February 2024
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Reviewed: 24 February 2024
Andrew
United States8 reviews9.0“Another great stay at the Midtown Hilton.”- • Leisure trip
- • Family with young children
- • City Room Two Double Beds
- • Stayed 4 nights
- • Submitted via mobile
No in room coffee maker. The prices for laundry and food and drinks is a little excessive but other stores are around.
Good location close to Times Square and the park. Easy to get to and visit tourist attractions. The rooms were very clean and spacious. The staff was attentive and helped promptly. $35 food credit included with the resort fee was nice way to get some complimentary food and coffee. The rooms are quiet we could not hear anyone in the adjacent rooms. This is our second stay (10 yrs apart) and this hotel does not disappoint.
Stayed in February 2024
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Reviewed: 22 February 2024
Nicole
United Kingdom2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • City Room Two Double Beds
- • Stayed 4 nights
- • Submitted via mobile
No coffee/tea facilities in room or separate shower
Great location
Stayed in February 2024
-
Reviewed: 21 February 2024
Janet
United States1 review8.0Very good- • Business trip
- • Couple
- • Urban 1 King Mobility Access Bathtub
- • Stayed 3 nights
- • Submitted via mobile
Not enough onsite dining options
Location was good Housekeeping staff during our stay was excellent Staff in executive lounge was excellent.
Stayed in February 2024
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Reviewed: 20 February 2024
Elizabeth
United States3 reviews7.0“Great location, comfortable room, horrible check in wait times.”- • Leisure trip
- • Family with young children
- • Premier Corner 2 Double Beds
- • Stayed 2 nights
Check in was horrible. We arrived at 7PM and there were only 2 employees working. As Hilton Honors members we chose the appropriate line, but still had to wait about a hour for check in. I understand this is a massive hotel, but they should be staffed appropriately. Also, a few elevators were down or would not move after entry, so we had to walk down a few levels and try to catch a different elevator
The room was large and beds were comfortable. The location was great and close to some good dining options. I loved the views from our room, we had a corner unit, and Central Park was a few blocks away.
Stayed in February 2024
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