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1335 Avenue of Americas, New York City, NY10019, United States of America
April 6, 2015
April 4, 2015
눉Big groups in hotel. Sometimes crowded at elevators. Again, the premier room elevators were much less crowded.
눇Can't beat the location. Premier room with fantastic view, could see central park! Also includes access to executive lounge which was great with kids, could eat breakfast, get snacks and drinks during day.
April 4, 2015
눉Bad management. We had previously booked and prepaid our rooms only to find out they had over booked and didn't have the room we had originally booked available. Upon arrival at the hotel only one room was available so we had six people crammed up into one hotel room while waiting for our other room to be ready. Hours passed only to find out the room we originally booked wasn't available and when I contacted management, he claimed that front desk informed him that I had checked into both rooms, on time which was just a joke really. I even told them to check their cameras which is on every floor to prove that we had NOT gotten the key to our second room on time- the fact that he was arguing back and making them sound like a victim was just unbelievably insulting to me and unprofession on their end. Won't be returning to this hotel for the life of me
눇Location was great, really close to everything.
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