3400 Rider Trail South, Earth City, MO 63045, United States of America
#3 of 4 hotels in Earth City
Guests' ChoiceBased on 109 hotel reviews
6.7Cleanliness
7.5
Comfort
7.6
Location
8.1
Facilities
7.0
Staff
7.8
Value for money
7.0
Free WiFi
9.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: July 20, 2023
Joseph
United States of AmericaDated
Convenient
Stayed in July 2023
Reviewed: June 12, 2023
Brooke
United States of AmericaWhen we first walked in our room it reeked of cigarette smoke. Our room wasn’t ready at check in so we waited at the bar for them to call us when it was ready and after and hour my husband went to check on it because we had a concert to get to. They had forgot about us. We still made the concert so it wasn’t that big of a deal, just frustrating. The waitress Saturday morning was absolutely horrible. we sat down and she ignored us. Kinda tossed menus at us and went about her business. She asked if we were ready yet about 10 minutes later and when I asked if we could get some drinks she rolled her eyes. At the same time she was ignoring the rest of the people in the restaurant. Luckily after we ordered bloody Mary’s she had to go get April (the best employee we encountered) and she became our waitress as well as the cook. April would try and help the other lady by teaching her the things she was making mistakes on and the other waitress would reply with “I know how to do my job” or “if you’re going to be out here telling me what to do then you may as well do it yourself”. It was very unprofessional and made us very uncomfortable. Other than that, the only other issue was the bar didn’t open until 5:00. There was an afternoon Cardinals game on and we wanted to watch it and have a couple drinks and they were closed. We ended up going down the road to Dave and Busters.
The bed was very comfortable. The shuttle to and from the amphitheater was very convenient. April the bartender we had on Friday and she was also the cook on Saturday morning was awesome. The food was great and she was super sweet.
Stayed in June 2023
Reviewed: March 26, 2023
Dina
United States of AmericaThe only snag in my stay was my room did not have a hair dryer.
During this stay, the staff was very helpful and professional.
Stayed in March 2023
Reviewed: March 6, 2023
Crystal
United States of AmericaOur room stunk. And there was food still in the floor when we got there in the closet was a banana pepper we noticed there was not fire alarm but the biggest issue was the smell. It was a weird smell that we couldn't figure out. They also didn't clean room the time we were there and we didn't put the sign on the door for them not too. We needed new towels and trash taken out but they never did. We stayed 2 nights and normally rooms are cleaned daily unless u request them not to be
The location was good.
Stayed in March 2023
Reviewed: February 8, 2023
Brooke
United States of Americamost of the front desk staff I encountered were very grouchy. They didn’t offer clean towels or to dump the trash. The restaurant/bar was supposed to be open until 9/10 and when I got back from the hospital at 8 after not eating all day it was closed.
clean, quiet and the beds we’re comfortable restaurant staff was very friendly in the AM
Stayed in February 2023
Reviewed: February 4, 2023
Leigh
United States of Americawas disappointed with the shuttle only two times in am. Felt it was misleading with the parking and shuttle service. So we ended up going to airport to park. Also had to pay for breakfast of other two staying, only get one pass for breakfast. Then after I paid for two breakfast Chef called in that day. So needless to say left and went to airport to have breakfast and park.
convenient to airport
Stayed in February 2023
Reviewed: October 24, 2022
Nancy
United States of America2 lightbulbs we're out in our room. We told the staff at the desk after checking in in the evening and they were replaced the next morning.
Breakfast menu was good. One entree was a large enough portion for 2 of us to share.
Stayed in October 2022
Reviewed: October 3, 2022
Paul
United States of AmericaThings that are not in your control - too many people - can barely walk around. I have to be very alert driving. Do you need to build more hotels? Will this madness ever settle down?
Elements restaurant - very relaxed - good prices
Stayed in October 2022
Reviewed: September 11, 2022
Kristin
United States of AmericaOnce we got there we were charged another $25 for incidentally fees. The gal in front of me in line paid $20 less than I did for her room. She was also upset about the fee. The phone was ringing off the hook. A male staffer had a phone on speaker at the front desk and was asking if this was the person who just called and cussed him out. Not sure what it was about. Drunk women bringing in a giant package of water on the hotel cart laughing and greeting anyone they came in contact with. Our bathroom wasn't super clean.
Location
Stayed in September 2022
Reviewed: August 23, 2022
Maureen
United States of AmericaBoth check in check out front desk terrible
Did not have time paid for it though usually go to Drury meals included
Stayed in July 2022
Reviewed: August 12, 2022
Gabrielle
United States of AmericaThe hotel couldn't find my reservation at first and I had to call Booking.com customer service to rectify the situation. I was really tired from driving all day and it took over 30 minutes for me to be checked in.
It was hard to figure out if breakfast was free or it was restaurant style. I couldn't find it on the website. Once we arrived we were told you have to reserve breakfast to get a $10 voucher...but we did not see the option for the voucher, just that we had to pay for breakfast. On the IHG website, it said that breakfast was free but on Booking.com it said there was a fee. It wasn't a large deal but a little confusing.
Stayed in August 2022
Reviewed: June 23, 2022
Andrew
United States of AmericaThe edges of the shower were filthy brownish orange where it has not been properly cleaned for quite a while. The bar closes at 10.
It's close to where we needed to be.
Stayed in June 2022
Reviewed: April 15, 2022
Jeanne'
United States of AmericaThe elevator was broken
Comfy bed and pool
Stayed in March 2022
Reviewed: December 7, 2021
Johnson
United States of AmericaThe bartender would not serve a mixed drink at 8 45 even though bar open till 10 and she was very rude. The pool area too dark I could hardly keep an eye on my granddaughter. Breakfast buffet of 12.99 was to expensive for what was offered.
The room very clean and comfortable. A microwave and fridge a big plus. Check in very smooth and she was very nice. Beds very comfortable.
Stayed in December 2021
Reviewed: November 14, 2021
Nick
United States of AmericaBathroom could be cleaner. Only one older elevator was running during our stay.
Easy to get too with good location. Staff was friendly.
Stayed in November 2021
Reviewed: October 25, 2021
Melissa
United States of AmericaThere were long elevators lines due to only 1 elevator working. Breakfast was not included. It was an extra $10 per person and was not worth that.
Room was nice. The bar area was nice and dinner there was good.
Stayed in October 2021
Reviewed: June 15, 2021
Michael
United States of America30% taxes added. That takes a $109 daily rate to $142. For the first 3 hours both main elevators weren’t working (we were on 7th floor). Luckily the service elevator worked but was not very convenient. One of the main elevators was out of service our entire stay. They say you get what you pay for, we didn’t.
Friendly staff. Spacious rooms.
Stayed in June 2021
Reviewed: December 3, 2023
Trey
United States of AmericaPool was freezing my door handle on my room didn't even open of the time could not get in my room half the time
Nothing
Stayed in September 2023
Reviewed: September 20, 2023
Cathy
United States of AmericaNo complaints
The location to the venue
Stayed in August 2023
Reviewed: September 12, 2023
Michelle
United States of AmericaN/A
The hotel was amazing, the staff was awesome and the restaurant was so very good. Loved getting the shuttle to the airport and being able to leave our vehicle there.
Stayed in June 2023
Reviewed: August 26, 2023
Tasha
United States of AmericaEverything was great
Clean room..friendly staff
Stayed in July 2023
Reviewed: August 20, 2023
Brandy
United States of AmericaThe beds were covered in dog hair! It was everywhere, which tells me they didn’t really clean the rooms.
It was close to the venue. The front desk staff were nice.
Stayed in August 2023
Reviewed: August 5, 2023
Margi
United States of AmericaThere should be more than one shuttle when they have concerts or events. It took over an hour and a half for the shuttle to come get us while we stood out in the rain at 12:30 in the morning!!
I didn't have the breakfast but the location was great. We went to the Hollywood Ampitheater for a concert.
Stayed in August 2023
Reviewed: July 12, 2023
Davis
United States of AmericaThe only problem I had was the pool. There was a pool light pulled out and sitting on the top of the pool side. There was also way too much chlorine inside the pool. Also when I went down to the pool the next day the pool door wouldn't open and it was within pool hours with no sign saying it was closed or that they may have been working on it.
Very friendly staff. Answered all questions and even received a compliment as we were checking in.
Stayed in July 2023
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