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  5. Reviews of Holiday Inn St. Louis Airport West Earth City, an IHG Hotel

Reviews of Holiday Inn St. Louis Airport West Earth City, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3400 Rider Trail South, Earth City, MO 63045, United States of America

#3 of 4 hotels in Earth City

Guests' Choice

Review Score

Based on 109 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    8.1

  • Facilities

    7.0

  • Staff

    7.8

  • Value for money

    7.0

  • Free WiFi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 20, 2023

    6.0
    The hotel was convenient to activities
    • Leisure trip
    • Family with young children
    • Leisure King Room - Non-Smoking
    • Stayed 2 nights

    Dated

    Convenient

    Stayed in July 2023

  • Reviewed: June 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    When we first walked in our room it reeked of cigarette smoke. Our room wasn’t ready at check in so we waited at the bar for them to call us when it was ready and after and hour my husband went to check on it because we had a concert to get to. They had forgot about us. We still made the concert so it wasn’t that big of a deal, just frustrating. The waitress Saturday morning was absolutely horrible. we sat down and she ignored us. Kinda tossed menus at us and went about her business. She asked if we were ready yet about 10 minutes later and when I asked if we could get some drinks she rolled her eyes. At the same time she was ignoring the rest of the people in the restaurant. Luckily after we ordered bloody Mary’s she had to go get April (the best employee we encountered) and she became our waitress as well as the cook. April would try and help the other lady by teaching her the things she was making mistakes on and the other waitress would reply with “I know how to do my job” or “if you’re going to be out here telling me what to do then you may as well do it yourself”. It was very unprofessional and made us very uncomfortable. Other than that, the only other issue was the bar didn’t open until 5:00. There was an afternoon Cardinals game on and we wanted to watch it and have a couple drinks and they were closed. We ended up going down the road to Dave and Busters.

    The bed was very comfortable. The shuttle to and from the amphitheater was very convenient. April the bartender we had on Friday and she was also the cook on Saturday morning was awesome. The food was great and she was super sweet.

    Stayed in June 2023

  • Reviewed: March 26, 2023

    8.0
    Overall, it was a nice stay.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The only snag in my stay was my room did not have a hair dryer.

    During this stay, the staff was very helpful and professional.

    Stayed in March 2023

  • Reviewed: March 6, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room stunk. And there was food still in the floor when we got there in the closet was a banana pepper we noticed there was not fire alarm but the biggest issue was the smell. It was a weird smell that we couldn't figure out. They also didn't clean room the time we were there and we didn't put the sign on the door for them not too. We needed new towels and trash taken out but they never did. We stayed 2 nights and normally rooms are cleaned daily unless u request them not to be

    The location was good.

    Stayed in March 2023

  • Reviewed: February 8, 2023

    6.0
    I would go back. I’ll just eat elsewhere for dinner and avoid the front desk.
    • Solo traveler
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    most of the front desk staff I encountered were very grouchy. They didn’t offer clean towels or to dump the trash. The restaurant/bar was supposed to be open until 9/10 and when I got back from the hospital at 8 after not eating all day it was closed.

    clean, quiet and the beds we’re comfortable restaurant staff was very friendly in the AM

    Stayed in February 2023

  • Reviewed: February 4, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    was disappointed with the shuttle only two times in am. Felt it was misleading with the parking and shuttle service. So we ended up going to airport to park. Also had to pay for breakfast of other two staying, only get one pass for breakfast. Then after I paid for two breakfast Chef called in that day. So needless to say left and went to airport to have breakfast and park.

    convenient to airport

    Stayed in February 2023

  • Reviewed: October 24, 2022

    8.0
    Front desk staff and restaurant waitress were all very pleasant and helpful. Very comfortable bed.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    2 lightbulbs we're out in our room. We told the staff at the desk after checking in in the evening and they were replaced the next morning.

    Breakfast menu was good. One entree was a large enough portion for 2 of us to share.

    Stayed in October 2022

  • Reviewed: October 3, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 1 night

    Things that are not in your control - too many people - can barely walk around. I have to be very alert driving. Do you need to build more hotels? Will this madness ever settle down?

    Elements restaurant - very relaxed - good prices

    Stayed in October 2022

  • Reviewed: September 11, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Once we got there we were charged another $25 for incidentally fees. The gal in front of me in line paid $20 less than I did for her room. She was also upset about the fee. The phone was ringing off the hook. A male staffer had a phone on speaker at the front desk and was asking if this was the person who just called and cussed him out. Not sure what it was about. Drunk women bringing in a giant package of water on the hotel cart laughing and greeting anyone they came in contact with. Our bathroom wasn't super clean.

    Location

    Stayed in September 2022

  • Reviewed: August 23, 2022

    7.0
    Good
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Both check in check out front desk terrible

    Did not have time paid for it though usually go to Drury meals included

    Stayed in July 2022

  • Reviewed: August 12, 2022

    8.0
    Clean room with very comfortable and we slept really well. Love the beds and linens!
    • Business trip
    • Group
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night

    The hotel couldn't find my reservation at first and I had to call Booking.com customer service to rectify the situation. I was really tired from driving all day and it took over 30 minutes for me to be checked in.

    It was hard to figure out if breakfast was free or it was restaurant style. I couldn't find it on the website. Once we arrived we were told you have to reserve breakfast to get a $10 voucher...but we did not see the option for the voucher, just that we had to pay for breakfast. On the IHG website, it said that breakfast was free but on Booking.com it said there was a fee. It wasn't a large deal but a little confusing.

    Stayed in August 2022

  • Reviewed: June 23, 2022

    7.0
    Overall good experience
    • Leisure trip
    • Travelers with friends
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    The edges of the shower were filthy brownish orange where it has not been properly cleaned for quite a while. The bar closes at 10.

    It's close to where we needed to be.

    Stayed in June 2022

  • Reviewed: April 15, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted from a mobile device

    The elevator was broken

    Comfy bed and pool

    Stayed in March 2022

  • Reviewed: December 7, 2021

    6.0
    Would probably not stay in a Holiday Inn again or recommend it to anyone.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The bartender would not serve a mixed drink at 8 45 even though bar open till 10 and she was very rude. The pool area too dark I could hardly keep an eye on my granddaughter. Breakfast buffet of 12.99 was to expensive for what was offered.

    The room very clean and comfortable. A microwave and fridge a big plus. Check in very smooth and she was very nice. Beds very comfortable.

    Stayed in December 2021

  • Reviewed: November 14, 2021

    7.0
    Good option.
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom could be cleaner. Only one older elevator was running during our stay.

    Easy to get too with good location. Staff was friendly.

    Stayed in November 2021

  • Reviewed: October 25, 2021

    6.0
    Would give an ok review
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There were long elevators lines due to only 1 elevator working. Breakfast was not included. It was an extra $10 per person and was not worth that.

    Room was nice. The bar area was nice and dinner there was good.

    Stayed in October 2021

  • Reviewed: June 15, 2021

    6.0
    The Bloom is Off plus Tax
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    30% taxes added. That takes a $109 daily rate to $142. For the first 3 hours both main elevators weren’t working (we were on 7th floor). Luckily the service elevator worked but was not very convenient. One of the main elevators was out of service our entire stay. They say you get what you pay for, we didn’t.

    Friendly staff. Spacious rooms.

    Stayed in June 2021

  • Reviewed: December 3, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool was freezing my door handle on my room didn't even open of the time could not get in my room half the time

    Nothing

    Stayed in September 2023

  • Reviewed: September 20, 2023

    10
    We will definitely be back next year. We are getting season tickets so we will be staying several times
    • Leisure trip
    • Travelers with friends
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No complaints

    The location to the venue

    Stayed in August 2023

  • Reviewed: September 12, 2023

    10
    Overnight stay before a flight
    • Leisure trip
    • Family with young children
    • Executive Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    The hotel was amazing, the staff was awesome and the restaurant was so very good. Loved getting the shuttle to the airport and being able to leave our vehicle there.

    Stayed in June 2023

  • Reviewed: August 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great

    Clean room..friendly staff

    Stayed in July 2023

  • Reviewed: August 20, 2023

    3.0
    Rooms were not clean
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The beds were covered in dog hair! It was everywhere, which tells me they didn’t really clean the rooms.

    It was close to the venue. The front desk staff were nice.

    Stayed in August 2023

  • Reviewed: August 5, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There should be more than one shuttle when they have concerts or events. It took over an hour and a half for the shuttle to come get us while we stood out in the rain at 12:30 in the morning!!

    I didn't have the breakfast but the location was great. We went to the Hollywood Ampitheater for a concert.

    Stayed in August 2023

  • Reviewed: July 12, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The only problem I had was the pool. There was a pool light pulled out and sitting on the top of the pool side. There was also way too much chlorine inside the pool. Also when I went down to the pool the next day the pool door wouldn't open and it was within pool hours with no sign saying it was closed or that they may have been working on it.

    Very friendly staff. Answered all questions and even received a compliment as we were checking in.

    Stayed in July 2023

Showing 1 - 25

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