404 Historic Nature Trail, Gatlinburg, TN 37738, United States of America
#37 of 530 hotels in Gatlinburg
Guests' ChoiceBased on 282 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.4
Facilities
9.1
Staff
8.9
Value for money
8.5
Free WiFi
10.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 27, 2024
Brent
United States of AmericaOnly having to hear about travel club, but a simple no and they were fine to leave it at that.
Great location, friendly staff, amenities to suit everyone in family
Stayed in March 2024
Reviewed: March 13, 2024
Rebecca
United States of AmericaOur room was missing items
Clean and convenient
Stayed in March 2024
Reviewed: March 10, 2024
Jetton
United States of AmericaMattress was uncomfortable. Jacuzzi, tub, shower was hard to get in and out of.
The whole experience was great
Stayed in March 2024
Reviewed: March 7, 2024
Fayne
United States of AmericaThe property was very clean and the staff was lovely. We had a great time.
Stayed in March 2024
Reviewed: March 4, 2024
Susie
United States of AmericaWe didn’t enjoy walking out in the cold to go to the water park and then back wet and even colder
We loved our villa, we loved the location and we loved that it accommodated our family What we didn’t like: We had a great stay until they found out that we couldn’t become owners in their program. A woman named Cathy had the nerve to ask us how long we have been married because I was interested in the program but my husband knew we couldn’t afford it.
Stayed in March 2024
Reviewed: March 3, 2024
Payton
United States of AmericaThe only problem with the property is the room never got clean from the time we checked in to the time we left and the pressuring about a timeshare stay.
Everything was very nice and clean
Stayed in February 2024
Reviewed: March 2, 2024
Wells
United States of AmericaThere was no inside access to the splash hole you had to enter from the outside and the day that we went it was 32° with thunderstorms so it was a chilly transition.
We really enjoyed the location everything is in within walking distance. And we really enjoyed the spacious villas.
Stayed in March 2024
Reviewed: March 2, 2024
Virginia
United States of AmericaNo breakfast
Stayed in March 2024
Reviewed: March 1, 2024
Blind
United States of AmericaEverything
Stayed in February 2024
Reviewed: March 1, 2024
Tiffany
United States of AmericaIndoor splash water cold :-( But kids managed ! :-)
Everything was Amazing! Great place !
Stayed in February 2024
Reviewed: February 29, 2024
Mcgill
United States of AmericaNot a good scenery
Close to some great experiences
Stayed in February 2024
Reviewed: February 13, 2024
Brenna
United States of AmericaSaw one roach in the room. Also don't like how close the neighbors are
Everything was amazing
Stayed in February 2024
Reviewed: February 8, 2024
Jimmy
United States of AmericaThe view!
Stayed in February 2024
Reviewed: February 3, 2024
Jennifer
United States of AmericaHad to open a door to walk 10 steps and open another door as each two rooms had a common entry point
Rooms were spacious and very clean
Stayed in January 2024
Reviewed: January 31, 2024
William
United States of AmericaLove is hotel
Love is hotel
Stayed in January 2024
Reviewed: January 29, 2024
Shannon
United States of AmericaThat we couldn't stay longer
The room was fantastic and made us feel at home
Stayed in January 2024
Reviewed: January 7, 2024
Karen
United States of AmericaNothing
Everything was clean. Employees were very nice and helpful.
Stayed in January 2024
Reviewed: November 1, 2023
Kathleen
United States of AmericaRoom was nice except for the tub/shower combination. It is an accident waiting to happen. You have to step over the large tub to get in the shower. I cannot imagine some people are able to do that. I would replace these with a walk in shower and forget the tub. There was also a noisy cart that came by our room around 7:00am each day which woke us up most morning.
I did not like the check in procedure. I checked in with one person then they sent me to another person across the room to obtain my keys and was pressured to listen to a timeshare presentation which we kept saying we did not wish to do. After driving for 7 hours we did not need to have a staff member try to talk us into listening to a timeshare presentation. The checkin took longer because of this. i have never experienced such a frustrating check in process. She was so focused on the timeshare presentation that they did not tell us which door to enter, where to put our trash, no coffee in the lobby, and that we had to wash our own towels.
Stayed in October 2023
Reviewed: October 7, 2023
Andrew
United States of AmericaNothing.
The pools and water slides were a huge hit with the kids. Our room was very clean and comfortable.
Stayed in October 2023
Reviewed: September 2, 2023
Frederick
United States of AmericaNothing
Great location and very clean. The staff is very friendly.
Stayed in September 2023
Reviewed: July 31, 2023
Asha
United States of AmericaNo coffee in the lobby.
Everything was great.
Stayed in July 2023
Reviewed: July 29, 2023
Barbara
United States of AmericaThe handicapped parking that was on the main level. It was hard trying to get my husband’s wheelchair out and get him in with it located right on the corner when cars where flying into park with NO CONSIDERATION. Needs to be moved or have more at the front of build with wheelchair ramp accessible.
My daughter 9 loved the splash water park, pools and hot tubs. I liked the room set up it was great for my husband that was in a wheelchair.
Stayed in July 2023
Reviewed: July 18, 2023
Alene
United States of AmericaDishwasher wasn’t working. Sink in single bedroom, water wasn’t draining very well
No breskfast
Stayed in July 2023
Reviewed: July 10, 2023
Jason
United States of AmericaSlow elevators. TVs could not stream. Garbage truck at 4 am.
Good location. On the trolley route but not far from main street. Close to convention center and attractions.
Stayed in July 2023
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