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  5. Reviews of Holiday Inn Club Vacations Smoky Mountain Resort, an IHG Hotel

Reviews of Holiday Inn Club Vacations Smoky Mountain Resort, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

404 Historic Nature Trail, Gatlinburg, TN 37738, United States of America

#37 of 530 hotels in Gatlinburg

Guests' Choice

Review Score

Based on 282 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.4

  • Facilities

    9.1

  • Staff

    8.9

  • Value for money

    8.5

  • Free WiFi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 27, 2024

    9.0
    Great place for family look for easy access to downtown Gatlinburg
    • Leisure trip
    • Family with young children
    • One-Bedroom Villa
    • Stayed 3 nights
    • Submitted from a mobile device

    Only having to hear about travel club, but a simple no and they were fine to leave it at that.

    Great location, friendly staff, amenities to suit everyone in family

    Stayed in March 2024

  • Reviewed: March 13, 2024

    9.0
    We enjoyed it very much. Would do it again
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 4 nights
    • Submitted from a mobile device

    Our room was missing items

    Clean and convenient

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Extremely happy with the experience. We will be returning in the future.
    • Leisure trip
    • Family with young children
    • One-Bedroom Villa
    • Stayed 6 nights
    • Submitted from a mobile device

    Mattress was uncomfortable. Jacuzzi, tub, shower was hard to get in and out of.

    The whole experience was great

    Stayed in March 2024

  • Reviewed: March 7, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Signature Villa
    • Stayed 2 nights
    • Submitted from a mobile device

    The property was very clean and the staff was lovely. We had a great time.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa
    • Stayed 2 nights
    • Submitted from a mobile device

    We didn’t enjoy walking out in the cold to go to the water park and then back wet and even colder

    We loved our villa, we loved the location and we loved that it accommodated our family What we didn’t like: We had a great stay until they found out that we couldn’t become owners in their program. A woman named Cathy had the nerve to ask us how long we have been married because I was interested in the program but my husband knew we couldn’t afford it.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    9.0
    Great hotel
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 3 nights
    • Submitted from a mobile device

    The only problem with the property is the room never got clean from the time we checked in to the time we left and the pressuring about a timeshare stay.

    Everything was very nice and clean

    Stayed in February 2024

  • Reviewed: March 2, 2024

    9.0
    Wedding anniversary/ family vacation
    • Leisure trip
    • Family with young children
    • One-Bedroom Villa
    • Stayed 3 nights
    • Submitted from a mobile device

    There was no inside access to the splash hole you had to enter from the outside and the day that we went it was 32° with thunderstorms so it was a chilly transition.

    We really enjoyed the location everything is in within walking distance. And we really enjoyed the spacious villas.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Two-Bedroom Villa
    • Stayed 5 nights
    • Submitted from a mobile device

    No breakfast

    Stayed in March 2024

  • Reviewed: March 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Signature Villa
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    Stayed in February 2024

  • Reviewed: March 1, 2024

    10
    Love it and will definitely be coming back here!
    • Leisure trip
    • Family with young children
    • One-Bedroom Villa
    • Stayed 1 night
    • Submitted from a mobile device

    Indoor splash water cold :-( But kids managed ! :-)

    Everything was Amazing! Great place !

    Stayed in February 2024

  • Reviewed: February 29, 2024

    8.0
    Great experience for my husband’s birthday
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 6 nights
    • Submitted from a mobile device

    Not a good scenery

    Close to some great experiences

    Stayed in February 2024

  • Reviewed: February 13, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Villa
    • Stayed 3 nights
    • Submitted from a mobile device

    Saw one roach in the room. Also don't like how close the neighbors are

    Everything was amazing

    Stayed in February 2024

  • Reviewed: February 8, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Two-Bedroom Signature Villa
    • Stayed 1 night
    • Submitted from a mobile device

    The view!

    Stayed in February 2024

  • Reviewed: February 3, 2024

    10
    Loved staying there and will definitely stay there again
    • Leisure trip
    • Family with young children
    • One-Bedroom Villa
    • Stayed 2 nights
    • Submitted from a mobile device

    Had to open a door to walk 10 steps and open another door as each two rooms had a common entry point

    Rooms were spacious and very clean

    Stayed in January 2024

  • Reviewed: January 31, 2024

    10
    Love is hotel
    • Family with young children
    • Two-Bedroom Villa
    • Stayed 2 nights
    • Submitted from a mobile device

    Love is hotel

    Love is hotel

    Stayed in January 2024

  • Reviewed: January 29, 2024

    10
    FANTASTIC
    • Leisure trip
    • Couple
    • Flexible Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    That we couldn't stay longer

    The room was fantastic and made us feel at home

    Stayed in January 2024

  • Reviewed: January 7, 2024

    10
    Very nice Christmas vacation with family.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing

    Everything was clean. Employees were very nice and helpful.

    Stayed in January 2024

  • Reviewed: November 1, 2023

    8.0
    Nice location, clean room. Shower is dangerous. Don't want to have to listen to timeshare info.
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 4 nights

    Room was nice except for the tub/shower combination. It is an accident waiting to happen. You have to step over the large tub to get in the shower. I cannot imagine some people are able to do that. I would replace these with a walk in shower and forget the tub. There was also a noisy cart that came by our room around 7:00am each day which woke us up most morning.

    I did not like the check in procedure. I checked in with one person then they sent me to another person across the room to obtain my keys and was pressured to listen to a timeshare presentation which we kept saying we did not wish to do. After driving for 7 hours we did not need to have a staff member try to talk us into listening to a timeshare presentation. The checkin took longer because of this. i have never experienced such a frustrating check in process. She was so focused on the timeshare presentation that they did not tell us which door to enter, where to put our trash, no coffee in the lobby, and that we had to wash our own towels.

    Stayed in October 2023

  • Reviewed: October 7, 2023

    10
    Great trip, and we will be back.
    • Leisure trip
    • Family with young children
    • One-Bedroom Villa
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing.

    The pools and water slides were a huge hit with the kids. Our room was very clean and comfortable.

    Stayed in October 2023

  • Reviewed: September 2, 2023

    10
    Very nice
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Great location and very clean. The staff is very friendly.

    Stayed in September 2023

  • Reviewed: July 31, 2023

    10
    Everything was great. The room was clean and very spacious. Resort is right on the strip. The staff was very friendly. T
    • Family with young children
    • Two-Bedroom Villa
    • Stayed 2 nights
    • Submitted from a mobile device

    No coffee in the lobby.

    Everything was great.

    Stayed in July 2023

  • Reviewed: July 29, 2023

    8.0
    Satisfied
    • Leisure trip
    • Family with young children
    • One-Bedroom Villa
    • Stayed 2 nights
    • Submitted from a mobile device

    The handicapped parking that was on the main level. It was hard trying to get my husband’s wheelchair out and get him in with it located right on the corner when cars where flying into park with NO CONSIDERATION. Needs to be moved or have more at the front of build with wheelchair ramp accessible.

    My daughter 9 loved the splash water park, pools and hot tubs. I liked the room set up it was great for my husband that was in a wheelchair.

    Stayed in July 2023

  • Reviewed: July 18, 2023

    9.0
    We loved it, good location, very friendly people
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa
    • Stayed 4 nights
    • Submitted from a mobile device

    Dishwasher wasn’t working. Sink in single bedroom, water wasn’t draining very well

    No breskfast

    Stayed in July 2023

  • Reviewed: July 10, 2023

    8.0
    Had a good time in gatlinburg. The hotel was clean. Kids liked the pools.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa
    • Stayed 3 nights
    • Submitted from a mobile device

    Slow elevators. TVs could not stream. Garbage truck at 4 am.

    Good location. On the trolley route but not far from main street. Close to convention center and attractions.

    Stayed in July 2023

Showing 1 - 25

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