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  5. Reviews of Holiday Inn Express and Suites Killeen-Fort Hood Area, an IHG Hotel

Reviews of Holiday Inn Express and Suites Killeen-Fort Hood Area, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2603 Gateway Drive, Killeen, TX 76542, United States of America

#6 of 29 hotels in Killeen

Guests' Choice

Review Score

Based on 179 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.8

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 23, 2024

    9.0
    Overall a nice stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Could hear other people from inside our room. Had to go to another floor ice.

    Breakfast was great. Bed was comfortable.

    Stayed in April 2024

  • Reviewed: March 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The price

    Clean

    Stayed in March 2024

  • Reviewed: March 11, 2024

    9.0
    The next trip in your direction, I will stay at your Hotel.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was good and the staff was prompt, professional and helpful.

    Stayed in March 2024

  • Reviewed: December 27, 2023

    7.0
    Awesome
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Noisy residents...

    Breakfast is good. Only that some residents are not sensitive to making noise...doors were being bang and talking were loud but over all stay we were fine....

    Stayed in December 2023

  • Reviewed: November 6, 2023

    9.0
    Other than that is was a nice stay.
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The fact that my husband was still sleeping, while I went to meet the rest of the family for breakfast. . But housekeeping still entered the room anyway. Took out the dirty towels, but didn’t leave any clean ones. So I had to go ask them for clean ones.

    Location was awesome. Shannon from the front desk was amazing. Easy check in process. Very courteous and great customer service.

    Stayed in November 2023

  • Reviewed: September 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Room had a slight odor and there were no usb ports

    Didn’t use

    Stayed in September 2023

  • Reviewed: September 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible
    • Stayed 4 nights
    • Submitted from a mobile device

    Fake grainy eggs

    Loved the warm cinnabon rolls Bacon great Eggs would be better if they were real eggs

    Stayed in September 2023

  • Reviewed: September 18, 2023

    8.0
    Thank goodness for a quick stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The walls are very thin, you could hear people all night talking and walking around. The bed was very uncomfortable. Had a slant in the bed and which made it impossible to share with my husband.

    The location

    Stayed in September 2023

  • Reviewed: August 15, 2023

    8.0
    Would stay there again.
    • Leisure trip
    • Couple
    • Deluxe King Suite - Hearing Accessible
    • Stayed 6 nights
    • Submitted from a mobile device

    Parking was sparse.

    Employees were friendly and helpful.

    Stayed in August 2023

  • Reviewed: August 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    It needs to be updated. The furniture is old.

    The breakfast was really great. There were bacon, eggs, Cinnabon, cereal, fruit, juice, etc. The staff was really great. They were kind and friendly. There were minor issues, and they were quick to handle them. On Saturday, the lady was working the breakfast area and the front desk. I didn't see her stop moving the entire time that we ate breakfast. It was clean.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    7.0
    Might try somewhere else next time
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Cleaning of the rooms not a good job

    The outside was well kept

    Stayed in July 2023

  • Reviewed: July 28, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 4 nights
    • Submitted from a mobile device

    From the room I needed to call the front desk, no answer! When I had to go downstairs the front desk said phone did not ring! Doors loudly would slam shut. Constantly, hear doors. It needs better springs to control the closing.

    Cart was available to load luggage. Breakfast every morning was nice.

    Stayed in July 2023

  • Reviewed: July 25, 2023

    9.0
    Comfortable, clean, & friendly staffs
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room - Mobility Access Tub
    • Stayed 1 night
    • Submitted from a mobile device

    Cushion on sofa was torn

    Clean & friendly staffs

    Stayed in July 2023

  • Reviewed: July 23, 2023

    8.0
    Look forward to another stay in the future.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Needed drapes on window to be able to block out the sun during evening hours. everything else was exceptional.

    Breakfast was exceptional, the staff insured area was clean an item were refiled as needed. The entire staff of this facility were exceptional.

    Stayed in July 2023

  • Reviewed: July 22, 2023

    8.0
    It was a good stay, and we would definitely stay there again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Unfortunately, our room had a dresser drawer that refused to stay closed. and no matter how many times we pushed it back in, it would completely open again. Also, the toilet tissue holder in the bathroom was broken on one side making it difficult to keep the toilet roll from falling off onto the floor. We were there on a Sunday and there were no maintenance people available. However, the very sweet lady at reception did try to fix it for us, but it came loose again right away. I appreciated her efforts anyway.

    Breakfast was very good. Unfortunately, I should have gotten there a bit earlier because I missed the scrambled eggs, but the substitute of prepared from frozen egg and cheese omelets was fine. Coffee was good and choice of foods was very good. The room was clean and the bath had plenty of towels. All of the hotel staff were very pleasant and helpful.

    Stayed in July 2023

  • Reviewed: July 6, 2023

    7.0
    My stay was pleasant for the most part and I’d stay here again.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room had a smell initially but was addressed immediately by the staff.

    It was clean and staff was kind.

    Stayed in July 2023

  • Reviewed: July 6, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Uncomfortable bed.

    Good location. Good breakfast. Friendly staff.

    Stayed in July 2023

  • Reviewed: June 19, 2023

    9.0
    Positive experience and will definitely choose your facility again. Very clean and friendly service
    • Leisure trip
    • Couple
    • Suite - Hearing Accessible - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Need a fan in the exercise room and toilet seat needed fixing.

    Breakfast was great each day. Room was very comfortable. Staff was very efficient and check in was very smooth. Will definitely stay again.

    Stayed in June 2023

  • Reviewed: June 13, 2023

    8.0
    Served its purpose
    • Leisure trip
    • Couple
    • King Room - Mobility Access
    • Stayed 1 night
    • Submitted from a mobile device

    I smelled a faint smell of mustyness upon entering the room. Fortunately, I brought my spray. The curtains wouldn't close all the way without some major maneuvering (some were not hooked correctly). The wallpaper in the bathroom seemed loose and there was a cracked portion in the entryway of the room. Nothing really really bad. One thing that needs to be addressed, is the green stuff on the shower head!!!!! Soak that in some vinegar or replace it please. That alone made it not worth the price.

    The hotel did not appear dated and the grounds were well kept from what I could see. I liked the space and the accommodations for persons with mobility issues. The bed was roomy and the pillows were comfortable. The towles were also very clean. I shared pictures of my favorite angles.

    Stayed in June 2023

  • Reviewed: April 11, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    COUCH WAS LITTLE OLD

    FOR WORK IS EXCELLENT

    Stayed in April 2023

  • Reviewed: October 19, 2022

    9.0
    really nice chain hotel with personal touch
    • Leisure trip
    • Couple
    • King Room - Mobility Access
    • Stayed 1 night
    • Submitted from a mobile device

    loved Tielr and Bianca, such professional and kind women

    Stayed in October 2022

  • Reviewed: August 25, 2022

    8.0
    Nice Stay - need to improve on breakfast
    • Business trip
    • Solo traveler
    • Executive King Suite
    • Stayed 3 nights

    The breakfast was pretty gross. The sausage patties were hardly cooked and had the potatoes not been labeled, I wouldn't have know that's what they were.

    The shower was nice, water temp was good and pressure was nice. The room was clean and the bed and pillows were comfortable.

    Stayed in August 2022

  • Reviewed: August 2, 2022

    7.0
    Excellent staff, service, and comfort but the smell was awful. It seems like the carpet needed clean
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The room had an odor from the moment that I arrived.

    Fair

    Stayed in July 2022

  • Reviewed: August 2, 2022

    7.0
    The stay was pleasant as well as the breakfast.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights

    This is not meant as a negative review but things the hotel need to consider. The room was not child proof. I did not like the fact that my 18-month-old grandson was able to open the door so easily. I did not like that the top door latch had to stay latched to keep the door from being opened by grandson; meaning having to get up to let someone in the room. The Keurig machine was at a level he was able to easily pull out. Things had to be moved from a medium level to a higher level (beside television stand). There was no way to give the children a bath other than the shower. At the age of 18 months, and 5 years old, they are not accustomed to showers. There was some mold in the shower, but with my cleaning supplies, the shower was cleaned to a point where showers could be taken. Another improvement that would help is putting something in place to help keep floor from getting wet when taking a shower. Looking at the chair in my room, the chair needed a chair cover. The chair in my room looked like it should have been tossed out.

    I enjoyed the staff being able to change my room to accommodate my needs or the extra room for family.

    Stayed in July 2022

Showing 1 - 25

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