2603 Gateway Drive, Killeen, TX 76542, United States of America
#6 of 29 hotels in Killeen
Guests' ChoiceBased on 179 hotel reviews
7.8Cleanliness
8.4
Comfort
8.3
Location
8.8
Facilities
8.2
Staff
8.7
Value for money
7.7
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 23, 2024
Susan
United States of AmericaCould hear other people from inside our room. Had to go to another floor ice.
Breakfast was great. Bed was comfortable.
Stayed in April 2024
Reviewed: March 26, 2024
Dana
United States of AmericaThe price
Clean
Stayed in March 2024
Reviewed: March 11, 2024
Larry
United States of AmericaBreakfast was good and the staff was prompt, professional and helpful.
Stayed in March 2024
Reviewed: December 27, 2023
Lulu
United States of AmericaNoisy residents...
Breakfast is good. Only that some residents are not sensitive to making noise...doors were being bang and talking were loud but over all stay we were fine....
Stayed in December 2023
Reviewed: November 6, 2023
Shannon
USAThe fact that my husband was still sleeping, while I went to meet the rest of the family for breakfast. . But housekeeping still entered the room anyway. Took out the dirty towels, but didn’t leave any clean ones. So I had to go ask them for clean ones.
Location was awesome. Shannon from the front desk was amazing. Easy check in process. Very courteous and great customer service.
Stayed in November 2023
Reviewed: September 25, 2023
Fela
United States of AmericaRoom had a slight odor and there were no usb ports
Didn’t use
Stayed in September 2023
Reviewed: September 21, 2023
Doug
United States of AmericaFake grainy eggs
Loved the warm cinnabon rolls Bacon great Eggs would be better if they were real eggs
Stayed in September 2023
Reviewed: September 18, 2023
Jacob
United States of AmericaThe walls are very thin, you could hear people all night talking and walking around. The bed was very uncomfortable. Had a slant in the bed and which made it impossible to share with my husband.
The location
Stayed in September 2023
Reviewed: August 15, 2023
Suz
United States of AmericaParking was sparse.
Employees were friendly and helpful.
Stayed in August 2023
Reviewed: August 8, 2023
Jennifer
United States of AmericaIt needs to be updated. The furniture is old.
The breakfast was really great. There were bacon, eggs, Cinnabon, cereal, fruit, juice, etc. The staff was really great. They were kind and friendly. There were minor issues, and they were quick to handle them. On Saturday, the lady was working the breakfast area and the front desk. I didn't see her stop moving the entire time that we ate breakfast. It was clean.
Stayed in August 2023
Reviewed: July 31, 2023
Iliana
United States of AmericaCleaning of the rooms not a good job
The outside was well kept
Stayed in July 2023
Reviewed: July 28, 2023
Cris
United States of AmericaFrom the room I needed to call the front desk, no answer! When I had to go downstairs the front desk said phone did not ring! Doors loudly would slam shut. Constantly, hear doors. It needs better springs to control the closing.
Cart was available to load luggage. Breakfast every morning was nice.
Stayed in July 2023
Reviewed: July 25, 2023
Nancy
United States of AmericaCushion on sofa was torn
Clean & friendly staffs
Stayed in July 2023
Reviewed: July 23, 2023
Dale
United States of AmericaNeeded drapes on window to be able to block out the sun during evening hours. everything else was exceptional.
Breakfast was exceptional, the staff insured area was clean an item were refiled as needed. The entire staff of this facility were exceptional.
Stayed in July 2023
Reviewed: July 22, 2023
Jean
United States of AmericaUnfortunately, our room had a dresser drawer that refused to stay closed. and no matter how many times we pushed it back in, it would completely open again. Also, the toilet tissue holder in the bathroom was broken on one side making it difficult to keep the toilet roll from falling off onto the floor. We were there on a Sunday and there were no maintenance people available. However, the very sweet lady at reception did try to fix it for us, but it came loose again right away. I appreciated her efforts anyway.
Breakfast was very good. Unfortunately, I should have gotten there a bit earlier because I missed the scrambled eggs, but the substitute of prepared from frozen egg and cheese omelets was fine. Coffee was good and choice of foods was very good. The room was clean and the bath had plenty of towels. All of the hotel staff were very pleasant and helpful.
Stayed in July 2023
Reviewed: July 6, 2023
Gammal
United States of AmericaThe room had a smell initially but was addressed immediately by the staff.
It was clean and staff was kind.
Stayed in July 2023
Reviewed: July 6, 2023
Leigh
United States of AmericaUncomfortable bed.
Good location. Good breakfast. Friendly staff.
Stayed in July 2023
Reviewed: June 19, 2023
Jacqueline
United States of AmericaNeed a fan in the exercise room and toilet seat needed fixing.
Breakfast was great each day. Room was very comfortable. Staff was very efficient and check in was very smooth. Will definitely stay again.
Stayed in June 2023
Reviewed: June 13, 2023
Tammye
United States of AmericaI smelled a faint smell of mustyness upon entering the room. Fortunately, I brought my spray. The curtains wouldn't close all the way without some major maneuvering (some were not hooked correctly). The wallpaper in the bathroom seemed loose and there was a cracked portion in the entryway of the room. Nothing really really bad. One thing that needs to be addressed, is the green stuff on the shower head!!!!! Soak that in some vinegar or replace it please. That alone made it not worth the price.
The hotel did not appear dated and the grounds were well kept from what I could see. I liked the space and the accommodations for persons with mobility issues. The bed was roomy and the pillows were comfortable. The towles were also very clean. I shared pictures of my favorite angles.
Stayed in June 2023
Reviewed: April 11, 2023
Rodolfo
MexicoCOUCH WAS LITTLE OLD
FOR WORK IS EXCELLENT
Stayed in April 2023
Reviewed: October 19, 2022
Katherine
Germanyloved Tielr and Bianca, such professional and kind women
Stayed in October 2022
Reviewed: August 25, 2022
Victoria
United States of AmericaThe breakfast was pretty gross. The sausage patties were hardly cooked and had the potatoes not been labeled, I wouldn't have know that's what they were.
The shower was nice, water temp was good and pressure was nice. The room was clean and the bed and pillows were comfortable.
Stayed in August 2022
Reviewed: August 2, 2022
Shelbert
United States of AmericaThe room had an odor from the moment that I arrived.
Fair
Stayed in July 2022
Reviewed: August 2, 2022
Denise
United States of AmericaThis is not meant as a negative review but things the hotel need to consider. The room was not child proof. I did not like the fact that my 18-month-old grandson was able to open the door so easily. I did not like that the top door latch had to stay latched to keep the door from being opened by grandson; meaning having to get up to let someone in the room. The Keurig machine was at a level he was able to easily pull out. Things had to be moved from a medium level to a higher level (beside television stand). There was no way to give the children a bath other than the shower. At the age of 18 months, and 5 years old, they are not accustomed to showers. There was some mold in the shower, but with my cleaning supplies, the shower was cleaned to a point where showers could be taken. Another improvement that would help is putting something in place to help keep floor from getting wet when taking a shower. Looking at the chair in my room, the chair needed a chair cover. The chair in my room looked like it should have been tossed out.
I enjoyed the staff being able to change my room to accommodate my needs or the extra room for family.
Stayed in July 2022
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