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  5. Reviews of Holiday Inn Express Hotel and Suites Petersburg - Fort Lee, an IHG Hotel

Reviews of Holiday Inn Express Hotel and Suites Petersburg - Fort Lee, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11979 South Crater Road, Petersburg, VA 23805, United States of America

#4 of 16 hotels in Petersburg

Guests' Choice

Review Score

Based on 302 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    8.2

  • Facilities

    7.4

  • Staff

    8.2

  • Value for money

    7.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 8, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The parking availability was horrible. I had to park in another hotels parking lot. I couldn’t even park in the parking lot of the hotel that I was actually staying in.

    Stayed in April 2024

  • Reviewed: January 5, 2024

    8.0
    Overall, it was a good experience.
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy. We could hear people opening and closing their doors and the toilet flushing in the room next door

    Clean. Breakfast was good. Large rooms.

    Stayed in January 2024

  • Reviewed: January 4, 2024

    8.0
    Great place to rest after a long day driving.
    • Leisure trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    Bottom of tub has a weird grisly feel to it. I imagine it is to make it non-slip but this is a super odd way of doing that.

    Super comfy beds. Able to control room temp. Large 2 room (plus bathroom) suite was really nice. Quiet - I was on 5th floor so no one was above me. A great night’s sleep.Breakfast was very nice.

    Stayed in December 2023

  • Reviewed: November 14, 2023

    7.0
    Was ok
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It was pretty far out of Petersburg

    Breakfast was very nice...but I don't eat breakfast 😕

    Stayed in November 2023

  • Reviewed: November 13, 2023

    7.0
    Overall very good . I stayed on my return trip as well.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There could have been more information about restaurants in the area

    Easy location from highway Very clean

    Stayed in November 2023

  • Reviewed: September 10, 2023

    8.0
    Bed was really comfortable, staff was very attentive, room was clean.
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We were there for only one night but it was a good experience

    It’s location was easily accessible to where we needed to go

    Stayed in September 2023

  • Reviewed: August 15, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The breakfast was good, staff very nice. The room was large enough for all 5 of us. Overall experience was very good.

    Stayed in August 2023

  • Reviewed: August 14, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite with Bath Tub - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I did not like that when I booked my room, I asked for a King Suite. However that's not what I got. Very disappointing.

    We've always stayed here when we travel down to Petersburg. Great location.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Our room types were changed leaving us without a place for one person yo sleep, towels were sparse and one had black stains in it, two towels for a room booked for 6 is crazy!!

    Location

    Stayed in August 2023

  • Reviewed: July 11, 2023

    8.0
    The staff was very professional. The overnight stay was very nice and met my needs.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The carpet floor in the room was stained. The sink and tub in the bathroom were slow to drain.

    The breakfast was nice. The food was served hot, and the selections were good. The breakfast seating location was convenient.

    Stayed in July 2023

  • Reviewed: July 9, 2023

    7.0
    In short, we didn’t stay.
    • Leisure trip
    • Group
    • Queen Suite with Sofa Bed
    • Stayed 1 night

    We reserved a living room suite with two queens and a sofa bed. When we arrived, we were assigned a room, but the key didn’t work. We got the key fixed, but when we opened it, the bolt was on the door, and people were inside. We went back and were assigned another room. Same thing happened! After that, there were no more living room suites available, and we had to find another place to stay at the last minute, which ended up costing us almost twice as much, but we had no choice. They said they would refund me, so we shall see.

    Jason at the front desk. We arrived late on a Friday night, and he was the only one handling the busy front desk. He was as helpful as he could be, but the hotel appears to be very disorganized.

    Stayed in July 2023

  • Reviewed: July 8, 2023

    7.0
    So many thing’s broken or sub par, even the automatic pancake maker was broke
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Falling apart, even though it appeared to be remodeled, workmanship very sub par. Elevator appeared to be broke , so one elevator worked but had broken indicators

    Stayed in July 2023

  • Reviewed: July 2, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast

    Nothing

    Stayed in July 2023

  • Reviewed: June 15, 2023

    7.0
    All was fine
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    All was good for the price

    Everything was fine

    Stayed in June 2023

  • Reviewed: June 11, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    wait for ever to get hot water in the shower, not enough water pressure

    Stayed in June 2023

  • Reviewed: June 9, 2023

    8.0
    My stay was ok. Only had problems with my key to the room. It just wouldnt work and my friends key
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Breakfast was cold but it was ok. The location was so so. Building was clean though.

    Stayed in May 2023

  • Reviewed: June 5, 2023

    8.0
    Nice place to stay!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The only negative was the location. Not many places to eat, but that is not a negative for the property.

    The property was clean. The free breakfast was a real plus. The staff was very nice and very helpful.

    Stayed in June 2023

  • Reviewed: May 18, 2023

    8.0
    Good choice for one night on the way to someplace else
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    No complaints

    Not the newest or prettiest hotel but everything was clean and comfortable. The staff was very friendly and helpful. The location seemed pretty rural but it was conveniently just off I-95 so it was fine for a one night stay over. Breakfast was good including some amazing cinnamon buns. Overall was a pleasant comfortable stay.

    Stayed in May 2023

  • Reviewed: May 13, 2023

    6.0
    Great value, quiet will stay again
    • Leisure trip
    • Couple
    • Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    No store variety, very limited food options, bread was hard as a rock, No Netflix option,TV choices very old

    The room was awesome

    Stayed in May 2023

  • Reviewed: May 4, 2023

    8.0
    My TV remote did not work. which was terrible, but everything else was great.
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 2 nights

    could of had bacon on the menu.

    Breakfast was great. I enjoyed the biscuits and gravy with the scrabbled eggs. Although the scrambled had ran out on my way to seconds the cook assured me the omelets were great too, and he was right. Bagels, turkey sausage and cereal were also apart of my meal.

    Stayed in April 2023

  • Reviewed: April 29, 2023

    7.0
    Good
    • Business trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The cleanliness of room was lacking. Carpet had multiple stains. Bathroom really needed a good scrubbing. They use a dispenser for shampoo and soap, scum on it was unreal! No way you could miss it! Also shower had scum buildup on walls. Not your usual for HIE. Our sink also had no stopper!

    Location was good, staff was friendly .

    Stayed in April 2023

  • Reviewed: April 24, 2023

    7.0
    Efficient but in need of some cleaning
    • Business trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    noticeable hair on the bathroom floor, some rust around the walls in bathroom, and the lack of seating during breakfast had to eat in my room

    the staff was exceptional got us checked in quickly and efficiently

    Stayed in April 2023

  • Reviewed: April 12, 2023

    8.0
    easy on and off during a road trip
    • Family with young children
    • Double Room with Bath Tub - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    the staff was wonderful!

    Stayed in April 2023

  • Reviewed: March 27, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night

    A baby in the pool was naked. I don't appreciate swimming in someone's toilet. The clock in the room hadn't been reset to daily savings time and I didn't notice plus I didn't receive my wake up call so missed breakfast.

    Stayed in March 2023

Showing 1 - 25

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