334 O'Keefe Ave, Downtown New Orleans, New Orleans, 70112, United States of America
#126 of 170 hotels in New Orleans
Guests' ChoiceBased on 1062 hotel reviews
7.6Cleanliness
8.0
Comfort
8.1
Location
8.7
Facilities
7.9
Staff
8.3
Value for money
7.6
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 1, 2024
Sanchez
United States of AmericaI didn't care for the sliding barn bathroom doors
The area
Stayed in March 2024
Reviewed: April 1, 2024
Alisha
United States of AmericaThe tv didn't work
It was surrounded by everything
Stayed in March 2024
Reviewed: March 30, 2024
Tim
United States of AmericaMattress wasn't the coziest 😒
Location…breakfast
Stayed in March 2024
Reviewed: March 27, 2024
Schubert
United States of AmericaThe sink was right next to the bed, the barn door which enclosed the shower/commode was loud when sliding and the commode made a loud whistle sound when flushed. NO gluten-free bread/cereal options at breakfast and they were out of bananas for most of our visit. We've stayed at other Holiday Inn Expresses and wish the amenities were consistent.
Located in the business district away from most of the loud noises but very walkable to Canal St and French Market.
Stayed in March 2024
Reviewed: March 23, 2024
Dušica
SerbiaThe window couldn't be opened, so the room is a bit stuffy.
Great location, nice staff, available gym. Beds are comfortable!
Stayed in March 2024
Reviewed: March 19, 2024
Sheila
United States of AmericaHousekeeping missed our room on day 3, which was ok but almost missed it again 4 until we mentioned it and it didn’t get done until after 3pm.
It was close to the event we attended. And there was coffee/tea available. Didn’t get up early enough for breakfast.
Stayed in March 2024
Reviewed: March 17, 2024
Mona
United States of AmericaOne of the staff members was very unprofessional. unfortunately, I don’t remember her name.She check me in. She could not find my reservation and insisted that I did not pay. I called my bank to show proof that I had paid. The clerk was loud and rude. I was so embarrassed. I will never stay at that hotel again.
Stayed in January 2024
Reviewed: March 17, 2024
Tony
United KingdomThey have overcharged me and will not respond to my messages. They have now charged me twice !!!!
Location was excellent
Stayed in March 2024
Reviewed: March 14, 2024
Ivy
United States of AmericaRoom selection was on the front. Too much noise.
Hotel location is within a mile walking distance of Bourbon Street and close to many attractions downtown. The hotel itself is very convenient for quick trips.
Stayed in March 2024
Reviewed: February 25, 2024
Tammy
United States of AmericaI didn't like the location of the bathroom sink
Friendly staff, good breakfast, clean rooms
Stayed in January 2024
Reviewed: February 22, 2024
Gyan
CyprusBit noisy....but hey it was Mardi Gras season. What happened to hooks in a room
Good value for money
Stayed in January 2024
Reviewed: February 22, 2024
Felicia
United States of AmericaNa
Everything
Stayed in February 2024
Reviewed: February 19, 2024
Cheri
United States of AmericaAt check in we were told they were over booked so we didn’t get our reserved room with two beds, 3 grown women had to share a queen bed
Location was good, free breakfast, friendly staff
Stayed in February 2024
Reviewed: February 18, 2024
Jill
United States of AmericaThe mattress on the bed was horrible. You could hear the springs when you move on the bed
The breakfast was good and the location is excellent able to walk to many locations near by
Stayed in February 2024
Reviewed: January 20, 2024
Egorjuravlev
UkraineA good chain hotel with a convenient location relative to the center. Lots of parking, but not free ($38.23 per night). The staff is friendly and satisfied our request to provide us with a quiet, peaceful room)). We got a quiet, corner, small room with an original layout: a sliding door to the bathroom and a closet between the beds and the bathroom itself.... Such a design solution) Although the bed is soft, the breakfast is standard, the room is quiet. We recommend!
Stayed in December 2023
Reviewed: January 15, 2024
Raven
United States of AmericaThe property could have been cleaned a little better there was burnt stains on the toilet seat. The shower could have been cleaned more as well there was a little build up all around the shower. The furniture had a few rips in them.
The staff were extremely friendly and the location was the absolute perfect location.
Stayed in January 2024
Reviewed: January 14, 2024
David
United States of Americawalkling around was poor on the new orleans streets, no coffee in the lobby after breakfast
location
Stayed in January 2024
Reviewed: January 8, 2024
Robert
United States of AmericaSurprise cost of parking that is not advertised. Was not happy. Why not include it in the price so we know the real cost of the room per night?
Clean and convenient
Stayed in December 2023
Reviewed: January 7, 2024
Allen
United States of America👍
Was great and staff were very helpful.
Stayed in December 2023
Reviewed: January 6, 2024
Tommy
United States of AmericaI had to pay to park at hotel I am staying at
Stayed in December 2023
Reviewed: January 6, 2024
Michael
United States of AmericaI checked out early and the hotel wouldn't refund me for that day.
Stayed in January 2024
Reviewed: January 3, 2024
Janice
United States of AmericaSink stopper did not come up all the way making water slow to drain out.
Close to destination
Stayed in December 2023
Reviewed: January 2, 2024
Nelst
United States of AmericaI couldn't get hot water in the shower. I had to ask the housekeeping how to get the hot water for the shower. She showed me but it was just a mild temperature. The water pressure was low too. Water was little from the shower. The parking fee was relatively high.
The bed was comfortable! The staff was friendly. Good breakfast.
Stayed in December 2023
Reviewed: January 2, 2024
White
United States of AmericaI believe this particular property (just my opinion) used to be a hospital. The way room(218) is set up, it gives off a hospital vibe. The sink is located right next to the bed, I don't like the barn door to close the bathroom. If you are with someone they will be able to hear you and smell you if you are taking a number #2..This was the hardest bed I've ever slept on, VERY HARD, I like a firm mattress but this was like sleeping on a cement floor.. Until now I have never had to pay for parking at a HIE, $34 per day is insane.
The staff was very friendly and helpful. The breakfast was good for the value.
Stayed in January 2024
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