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  5. Reviews of Holiday Inn Express New Orleans Downtown, an IHG Hotel

Reviews of Holiday Inn Express New Orleans Downtown, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

334 O'Keefe Ave, Downtown New Orleans, New Orleans, 70112, United States of America

#126 of 170 hotels in New Orleans

Guests' Choice

Review Score

Based on 1062 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.7

  • Facilities

    7.9

  • Staff

    8.3

  • Value for money

    7.6

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't care for the sliding barn bathroom doors

    The area

    Stayed in March 2024

  • Reviewed: April 1, 2024

    8.0
    Very Good
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The tv didn't work

    It was surrounded by everything

    Stayed in March 2024

  • Reviewed: March 30, 2024

    9.0
    Perfect for what we needed
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Mattress wasn't the coziest 😒

    Location…breakfast

    Stayed in March 2024

  • Reviewed: March 27, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Leisure King Room - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The sink was right next to the bed, the barn door which enclosed the shower/commode was loud when sliding and the commode made a loud whistle sound when flushed. NO gluten-free bread/cereal options at breakfast and they were out of bananas for most of our visit. We've stayed at other Holiday Inn Expresses and wish the amenities were consistent.

    Located in the business district away from most of the loud noises but very walkable to Canal St and French Market.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    9.0
    Nice hotel
    • Business trip
    • Family with young children
    • Deluxe King Room - Disability Access Tub/Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    The window couldn't be opened, so the room is a bit stuffy.

    Great location, nice staff, available gym. Beds are comfortable!

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Overall, it was fine. And would certainly come again.
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Housekeeping missed our room on day 3, which was ok but almost missed it again 4 until we mentioned it and it didn’t get done until after 3pm.

    It was close to the event we attended. And there was coffee/tea available. Didn’t get up early enough for breakfast.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    One of the staff members was very unprofessional. unfortunately, I don’t remember her name.She check me in. She could not find my reservation and insisted that I did not pay. I called my bank to show proof that I had paid. The clerk was loud and rude. I was so embarrassed. I will never stay at that hotel again.

    Stayed in January 2024

  • Reviewed: March 17, 2024

    8.0
    Check your charges
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    They have overcharged me and will not respond to my messages. They have now charged me twice !!!!

    Location was excellent

    Stayed in March 2024

  • Reviewed: March 14, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Room selection was on the front. Too much noise.

    Hotel location is within a mile walking distance of Bourbon Street and close to many attractions downtown. The hotel itself is very convenient for quick trips.

    Stayed in March 2024

  • Reviewed: February 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't like the location of the bathroom sink

    Friendly staff, good breakfast, clean rooms

    Stayed in January 2024

  • Reviewed: February 22, 2024

    8.0
    Lovely location and good value for money
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Disability Access Tub/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Bit noisy....but hey it was Mardi Gras season. What happened to hooks in a room

    Good value for money

    Stayed in January 2024

  • Reviewed: February 22, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Na

    Everything

    Stayed in February 2024

  • Reviewed: February 19, 2024

    7.0
    Rooms were clean, location was good. Free breakfast was convenient
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    At check in we were told they were over booked so we didn’t get our reserved room with two beds, 3 grown women had to share a queen bed

    Location was good, free breakfast, friendly staff

    Stayed in February 2024

  • Reviewed: February 18, 2024

    8.0
    Overall, everything was good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The mattress on the bed was horrible. You could hear the springs when you move on the bed

    The breakfast was good and the location is excellent able to walk to many locations near by

    Stayed in February 2024

  • Reviewed: January 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night

    A good chain hotel with a convenient location relative to the center. Lots of parking, but not free ($38.23 per night). The staff is friendly and satisfied our request to provide us with a quiet, peaceful room)). We got a quiet, corner, small room with an original layout: a sliding door to the bathroom and a closet between the beds and the bathroom itself.... Such a design solution) Although the bed is soft, the breakfast is standard, the room is quiet. We recommend!

    Stayed in December 2023

  • Reviewed: January 15, 2024

    7.0
    The staff were extremely friendly and the location was the absolute perfect location. The property could have been clean
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The property could have been cleaned a little better there was burnt stains on the toilet seat. The shower could have been cleaned more as well there was a little build up all around the shower. The furniture had a few rips in them.

    The staff were extremely friendly and the location was the absolute perfect location.

    Stayed in January 2024

  • Reviewed: January 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Room - Disability Access/Non-Smoking
    • Stayed 2 nights

    walkling around was poor on the new orleans streets, no coffee in the lobby after breakfast

    location

    Stayed in January 2024

  • Reviewed: January 8, 2024

    8.0
    Stay was good except for sneaking in the extra cost of parking
    • Leisure trip
    • Solo traveler
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Surprise cost of parking that is not advertised. Was not happy. Why not include it in the price so we know the real cost of the room per night?

    Clean and convenient

    Stayed in December 2023

  • Reviewed: January 7, 2024

    9.0
    Saints won the game, and everything went as planned!
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    👍

    Was great and staff were very helpful.

    Stayed in December 2023

  • Reviewed: January 6, 2024

    9.0
    Great
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I had to pay to park at hotel I am staying at

    Stayed in December 2023

  • Reviewed: January 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Leisure King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I checked out early and the hotel wouldn't refund me for that day.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    7.0
    Great for one night
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Sink stopper did not come up all the way making water slow to drain out.

    Close to destination

    Stayed in December 2023

  • Reviewed: January 2, 2024

    7.0
    Shower Problem
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I couldn't get hot water in the shower. I had to ask the housekeeping how to get the hot water for the shower. She showed me but it was just a mild temperature. The water pressure was low too. Water was little from the shower. The parking fee was relatively high.

    The bed was comfortable! The staff was friendly. Good breakfast.

    Stayed in December 2023

  • Reviewed: January 2, 2024

    7.0
    Spend a few more dollars
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I believe this particular property (just my opinion) used to be a hospital. The way room(218) is set up, it gives off a hospital vibe. The sink is located right next to the bed, I don't like the barn door to close the bathroom. If you are with someone they will be able to hear you and smell you if you are taking a number #2..This was the hardest bed I've ever slept on, VERY HARD, I like a firm mattress but this was like sleeping on a cement floor.. Until now I have never had to pay for parking at a HIE, $34 per day is insane.

    The staff was very friendly and helpful. The breakfast was good for the value.

    Stayed in January 2024

Showing 1 - 25

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