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  5. Reviews of Holiday Inn Express Niles, an IHG Hotel

Reviews of Holiday Inn Express Niles, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1000 Moore Drive, Niles, MI 49120, United States of America

#2 of 3 hotels in Niles

Guests' Choice

Review Score

Based on 114 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    9.2

  • Location

    8.8

  • Facilities

    8.9

  • Staff

    9.0

  • Value for money

    8.3

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: November 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The mattress needs replaced

    Location very close to Notre Dame stadium.

    Stayed in November 2023

  • Reviewed: November 20, 2023

    9.0
    We had everything we needed for a comfortable stay, and the staff was friendly and helpful.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The property was in a perfect location for our stay. The location was clean and well-kept, inside and outside.

    Stayed in November 2023

  • Reviewed: October 11, 2023

    9.0
    Nice stay a bit away from the Wineries but overall the best choice we had.
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night

    We went there for the Wineries which were about 25-30 minutes away. Anything closer to them would be too much money or too outdated and dirty. The place is located on a main road but tucked away from the noise.

    The hotel and staff were great. Really can't complain about it. The check in was quick and easy. The rooms were very clean and updated. Nice and quiet with a comfortable bed. AC/Heat worked great. Not too dry.

    Stayed in October 2023

  • Reviewed: June 20, 2023

    9.0
    great
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    No problem

    friendly welcome and comfortable

    Stayed in June 2023

  • Reviewed: May 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I wish they had water in the lobby for guests

    Clean facility, nice staff!

    Stayed in May 2023

  • Reviewed: December 11, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    friendly staff

    Stayed in November 2022

  • Reviewed: October 31, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    soap dispenser in bathroom was broke and would not dispense soap, already in shower so had to use shampoo. although it was not the hotels fault, whoever was above us was dropping bowling balls on the floor at 5 am it seemed. hotel was fairly empty so I’m not sure why they were directly over us. Also, upon arrival we found the pool was closed for maintenance and it was one of the reasons I booked this hotel. the breakfast was on the disappointing side.

    good location for us. mostly clean

    Stayed in October 2022

  • Reviewed: October 13, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night

    Room smelled slightly of smoke.

    The hotel appeared clean in the lobby upon arrival.

    Stayed in October 2022

  • Reviewed: August 20, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom was not stocked with toiletries including hand soap. The breakfast was cheap and didn’t taste like other hotel continental breakfast items. For $155 a night the breakfast options seemed sad. We didn’t expect the best of the best but this all tasted microwaved/boiled.

    The room overall was fine and clean.

    Stayed in August 2022

  • Reviewed: August 14, 2022

    8.0
    Very nice and updated hotel
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    the bed was very uncomfortable to me they are the stiffer type beds

    it’s a great hotel everyone was friendly and ready to help I really enjoyed the hot breakfast that was available it’s always nice to have something cozy to eat before a big day

    Stayed in August 2022

  • Reviewed: August 8, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted from a mobile device

    Very hard to find.

    Breakfast was great.

    Stayed in August 2022

  • Reviewed: July 31, 2022

    9.0
    Amazing
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Had no complaints. Everything was clean staff was friendly

    I loved the room we were able to book. I have 4 kids and places usually only give me options for 2 rooms.

    Stayed in July 2022

  • Reviewed: May 22, 2022

    8.0
    Holiday Inn Express’ are way over rated and far too expensive.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    morning breakfast staff was unable to keep up with the coffee and other items. went down three times and empty every time. Keurig in room was fine but not much to it. Petty yes, but at $451 for the night (price hike due to the Garth Brooks concert no doubt) you expect more.

    very clean. front desk staff was extremely friendly

    Stayed in May 2022

  • Reviewed: May 20, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    I made a mistake while booking and they managed to fix it for me, despite the high activity that specific weekend. thanks a lot.

    Stayed in May 2022

  • Reviewed: May 9, 2022

    9.0
    Great visit
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Only thing didn't like is bathroom tub had rust spots in it

    Exceeded expectations

    Stayed in May 2022

  • Reviewed: October 28, 2021

    7.0
    Met expectations
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights

    Powdered eggs

    Marginal

    Stayed in October 2021

  • Reviewed: October 18, 2021

    7.0
    Overall a good stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Getting into our room. We arrived at 8 pm and when checking in, we were told that we had already checked in and that our room was taken. Clearly that was not the case. The staff went to actually see if someone was in our room and yes the room was taken. We were given another room. At 10 pm, a couple walked into our room. They went back downstairs. They had called the hotel twice to let them know that they were coming and would be a late arrival. This couple had to be booked in a different hotel because we were already settled in the room and the hotel was booked because of a party (which we didn't hear at all). Because they gave this couple room keys to our room, our keys didn't work any longer. The staff worked very hard to accommodate everyone and they did give us some free water and snacks. Not certain if it was an overbooking situation or if the party at the hotel caused more guests than initially planned.

    I thought the staff was excellent, the accommodation was clean and the location was excellent. Breakfast was very good as well.

    Stayed in October 2021

  • Reviewed: October 11, 2021

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 2 nights

    Good Breakfast and Staff was Great

    Stayed in September 2021

  • Reviewed: August 24, 2021

    9.0
    They definitely tried to make us feel at home!!..thank you to Jojo, Katrina, and Cassandra
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    Some inconveniences, tv's that weren't in our suites, didn't know how to take some of the staff,but other than that our stay was great!

    I liked the hotel itself. It was clean, and the staff we're great at making sure we had everything we needed. But there was especially one staff member ( Jojo) that treat our whole family wonderful and made us feel at home... not to mention my kids absolutely adored her so thank you!! There was quite a few staff members that were awesome too (3 other woman) once again a special shout out to Jojo!!!

    Stayed in August 2021

  • Reviewed: August 14, 2021

    9.0
    Good stop as we were passing through town.
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location.

    Stayed in August 2021

  • Reviewed: June 21, 2021

    8.0
    Overall,it was a nice stay for affordable price
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    No microwaves in rooms

    Great breakfast

    Stayed in May 2021

  • Reviewed: April 6, 2021

    9.0
    It was a great comfortable stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    That it was a bag breakfast

    It was carry out and not the greatest. I did like the fresh fruit

    Stayed in April 2021

  • Reviewed: November 20, 2023

    10
    Exceptional
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    No safe in room

    Staff was amazing

    Stayed in November 2023

  • Reviewed: October 30, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Breakfast was very good. Pull out cot was unusually comfortable. Slept like a baby

    Stayed in October 2023

Showing 1 - 25

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