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8686 Palm Parkway, Lake Buena Vista, Orlando, FL 32836, United States of America
March 8, 2016
눉I did not like them taking the entire hotel cost up front before checking in for all 3 reserved rooms, on the booking credit card. They said it was a booking.com policy, but my confirmation specifically stated it was not the policy. That was a major financial blow on the first day of vacation as my family intended to pay for their own rooms, and created a huge problem. I also do not like their breakfast hours ending at 9:30, I think 10:30 accommodates the guest's needs better. The only other complaint is the pool was not heated.
눇The beds & pillows were very comfortable, the room was very clean, and the complementary hot breakfast buffet was nice.
March 8, 2016
눉Needed more towels, called the front desk, they said ask housekeeping. Asked housekeeping for some extra towels, they gave them to me but then refused to service our room that day
눇Pool with water slide was a lot of fun. Breakfast was always fully stocked. Great location. Very happy
March 7, 2016
눉Breakfast was crowded, but on the bright side quickly replenished
눇Super helpful staff, they were very accommodating.
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