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  5. Reviews of Holiday Inn Express Reno Airport, an IHG Hotel

Reviews of Holiday Inn Express Reno Airport, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2375 Market Street, Reno, NV 89502, United States of America

#5 of 47 hotels in Reno

Guests' Choice

Review Score

Based on 376 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    8.6

  • Facilities

    8.9

  • Staff

    8.9

  • Value for money

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 19, 2024

    10
    This was the best choice I’ve ever made to stay here, it was a beautiful hotel, worth every penny.
    • Family with young children
    • Executive Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    ONLY thing, it is a bit pricey during the week.

    Everything was extremely clean and breakfast was amazing. Also the shower settings were awesome, best shower I’ve taken in a hotel. And to top it off, the beds were so comfortable and CLEAN.

    Stayed in April 2024

  • Reviewed: April 17, 2024

    9.0
    Nice place with above average amenities. Great staff and tasty breakfast. Highly recommend!
    • Leisure trip
    • Family with young children
    • Executive Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    As expected. The staff were outstanding and made me feel very welcomed! The breakfast was very good and the workers did a great job, can’t say enough about the staff!

    Stayed in April 2024

  • Reviewed: April 13, 2024

    9.0
    Fun
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    We had noisy room

    Nice breakfast, swimming pool

    Stayed in March 2024

  • Reviewed: April 6, 2024

    8.0
    Clean, modern, well-located hotel.
    • Leisure trip
    • Solo traveler
    • Executive Queen Room
    • Stayed 1 night

    Unsuspected $15 per night parking fee. Aloof personnel at the front desk. Housekeeping must be requested. Laundry room washing machines don't take coins; one must download an "app".

    Clean, modern, spacious room. There's a nice walking trail along the river to downtown Napa. Breakfast, though not very appetizing, is available early.

    Stayed in April 2024

  • Reviewed: March 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    A Lil pricey for just 1 night

    Was very clean n staff was friendly

    Stayed in March 2024

  • Reviewed: March 11, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The room was a perfect size for my family of 6, the breakfast was very delicious. The facility was very clean and nice.

    Stayed in March 2024

  • Reviewed: February 19, 2024

    8.0
    More bang for your buck at Holiday Inn Express
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Upon our arrival at 11:00 PM, we encountered an issue where there was no cart available to transport our luggage to the room.

    The breakfast and amenities provided were of excellent quality and highly satisfactory.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    8.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Spacious and clean.

    Stayed in February 2024

  • Reviewed: January 21, 2024

    10
    Would stay here again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean

    Stayed in January 2024

  • Reviewed: January 16, 2024

    10
    Amazing place, would for sure come again👏
    • Leisure trip
    • Family with young children
    • Executive Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The cleanliness of the room. The kindness of the staff. The amazing breakfast. The warm pool. The dryer and iron. Room had microwave and refrigerator. They had complimentary lemon water and cookies. Great shower products included such as dove shampoo, conditioner, body wash, hand soap, body lotion.

    Stayed in January 2024

  • Reviewed: January 1, 2024

    10
    We liked staying at IHG.
    • Leisure trip
    • Family with young children
    • Executive Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower water was not hot. It was ok.

    The front desk lady offered us a room at the back , away from highway as we asked. We were able to rest without highway traffic disturbance. Breakfast was great!. We loved healthy options.

    Stayed in December 2023

  • Reviewed: December 10, 2023

    9.0
    Clean and comfortable and convenient
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No hot tub

    Breakfast was great!

    Stayed in November 2023

  • Reviewed: November 29, 2023

    10
    Very good breakfast and very clean facility
    • Family with young children
    • Executive Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Not applicable everything was great

    Convenient and not far for where we needed to travel

    Stayed in November 2023

  • Reviewed: November 3, 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Good location and good breakfast options

    Stayed in September 2023

  • Reviewed: October 14, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    The suite was amazing right next to the freeway but not loud. The spa bath was clean and room very spacious. Had amazing time.

    Stayed in July 2023

  • Reviewed: October 13, 2023

    10
    The hotel and store aff were great, and we definitely would stay here again.
    • Leisure trip
    • Family with young children
    • Executive Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    We missed the fresh baked complimentary cookies offered from 4-7 pm, because we checked in just after 7pm. There is not too much around this hotel, but we had a car so it wasn’t a problem.

    Hotel was very updated, clean, and smelled fresh. This was my best breakfast experience at a Holiday Inn Express. The hot food options were above average! There was bacon (perfectly cooked, not just thin and crumbly like other locations) and turkey sausage, a much appreciated option since the rest of the family doesn’t eat pork. Also, the omelet options of cheese and veggie was nice, since some of the family have non dairy diets. Lastly, they also offered waffles and pancakes…nice!

    Stayed in October 2023

  • Reviewed: October 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Executive Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was very expensive for what we got.

    Stayed in September 2023

  • Reviewed: October 3, 2023

    8.0
    location was perfect , bed was super comfy , houskeepung staff amazing , evening front desk employee ( gal) was less tha
    • Family with young children
    • Executive Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    hot tub was ice cold , front desk gal was too busy speaking to a random guy to discuss my overnight stay details. just had me initial the highlighted areas and hand me my keys.

    close to the airport

    Stayed in October 2023

  • Reviewed: September 23, 2023

    9.0
    Clean, good facilities, decent breakfast
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night

    The customer service was not the best, very unenthusiastic check-in made us feel like we were an inconvenience, we tried to ask if where we were parked was the easiest location to get to our room due to multiple entrances to the building, the person serving us literally had no idea what we were talking about. I also went to reception and asked for a couple of spoons so that we could eat some snacks in our room, again I was treated like I was an inconvenience.

    Upon arriving at the hotel, there was loads of free parking available. The usual standard of having free snacks, tea, and coffee was available in the lobby. The laundry and essentials kiosk are very handy to have on site. Our room was great, very clean, with comfortable beds, blackout curtains, coffee machine, everything was great! Decent selection for breakfast in the morning! Only stayed one night, and it was very pleasant. Won't comment on the price, as it was in the few days before Burning Man, so there were very limited options in town for accommodation anyway!

    Stayed in August 2023

  • Reviewed: September 20, 2023

    9.0
    Great hotel. Terrible booking experience.
    • Leisure trip
    • Group
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    They DID NOT HAVE TWO ROOMS, as we had booked, so our friends had to find somewhere else to stay. Incredibly inconvenient, and the hotel blamed booking.com.

    Clean, comfortable, great breakfast

    Stayed in September 2023

  • Reviewed: September 18, 2023

    9.0
    Always enjoy our stay.
    • Leisure trip
    • Couple
    • Executive Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Although HI offers an airport shuttle, flights are leaving earlier, so starting the shuttle service earlier at 4AM, would be a great convenience. Also, please alert the front desk to offer other transportation options to guests. Simply saying repeatedly that the shuttle service starts at 5AM and not offering information about other options, is a bit frustrating. A list of alternate options would be great. Thanks.

    Convenient location; close to airport. Rooms are updated and clean.

    Stayed in August 2023

  • Reviewed: September 11, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Executive Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    NA

    Location and staff

    Stayed in September 2023

  • Reviewed: September 11, 2023

    8.0
    Great stay!
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    a bit expensive

    clean, comfortable, good breakfast

    Stayed in September 2023

  • Reviewed: September 7, 2023

    9.0
    Great room and breakfast!
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The night desk person was grumpy with us. All the other staff was great.

    The room was clean and comfortable. The breakfast was great.

    Stayed in August 2023

Showing 1 - 25

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