2375 Market Street, Reno, NV 89502, United States of America
#5 of 47 hotels in Reno
Guests' ChoiceBased on 376 hotel reviews
8.7Cleanliness
9.2
Comfort
9.1
Location
8.6
Facilities
8.9
Staff
8.9
Value for money
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 19, 2024
Catherine
United States of AmericaONLY thing, it is a bit pricey during the week.
Everything was extremely clean and breakfast was amazing. Also the shower settings were awesome, best shower I’ve taken in a hotel. And to top it off, the beds were so comfortable and CLEAN.
Stayed in April 2024
Reviewed: April 17, 2024
James
United States of AmericaAs expected. The staff were outstanding and made me feel very welcomed! The breakfast was very good and the workers did a great job, can’t say enough about the staff!
Stayed in April 2024
Reviewed: April 13, 2024
Dorota
United States of AmericaWe had noisy room
Nice breakfast, swimming pool
Stayed in March 2024
Reviewed: April 6, 2024
Weltbummlerx
United States of AmericaUnsuspected $15 per night parking fee. Aloof personnel at the front desk. Housekeeping must be requested. Laundry room washing machines don't take coins; one must download an "app".
Clean, modern, spacious room. There's a nice walking trail along the river to downtown Napa. Breakfast, though not very appetizing, is available early.
Stayed in April 2024
Reviewed: March 24, 2024
Raquel
United States of AmericaA Lil pricey for just 1 night
Was very clean n staff was friendly
Stayed in March 2024
Reviewed: March 11, 2024
Yesica
United States of AmericaThe room was a perfect size for my family of 6, the breakfast was very delicious. The facility was very clean and nice.
Stayed in March 2024
Reviewed: February 19, 2024
Roderick
JapanUpon our arrival at 11:00 PM, we encountered an issue where there was no cart available to transport our luggage to the room.
The breakfast and amenities provided were of excellent quality and highly satisfactory.
Stayed in February 2024
Reviewed: February 12, 2024
Sabrina
United States of AmericaSpacious and clean.
Stayed in February 2024
Reviewed: January 21, 2024
Dalia
United States of AmericaVery clean
Stayed in January 2024
Reviewed: January 16, 2024
Maria
United States of AmericaThe cleanliness of the room. The kindness of the staff. The amazing breakfast. The warm pool. The dryer and iron. Room had microwave and refrigerator. They had complimentary lemon water and cookies. Great shower products included such as dove shampoo, conditioner, body wash, hand soap, body lotion.
Stayed in January 2024
Reviewed: January 1, 2024
Nagendra
United States of AmericaShower water was not hot. It was ok.
The front desk lady offered us a room at the back , away from highway as we asked. We were able to rest without highway traffic disturbance. Breakfast was great!. We loved healthy options.
Stayed in December 2023
Reviewed: December 10, 2023
Deon
United States of AmericaNo hot tub
Breakfast was great!
Stayed in November 2023
Reviewed: November 29, 2023
John
United States of AmericaNot applicable everything was great
Convenient and not far for where we needed to travel
Stayed in November 2023
Reviewed: November 3, 2023
Yesenia
United States of AmericaGood location and good breakfast options
Stayed in September 2023
Reviewed: October 14, 2023
David
United States of AmericaThe suite was amazing right next to the freeway but not loud. The spa bath was clean and room very spacious. Had amazing time.
Stayed in July 2023
Reviewed: October 13, 2023
Stephanie
United States of AmericaWe missed the fresh baked complimentary cookies offered from 4-7 pm, because we checked in just after 7pm. There is not too much around this hotel, but we had a car so it wasn’t a problem.
Hotel was very updated, clean, and smelled fresh. This was my best breakfast experience at a Holiday Inn Express. The hot food options were above average! There was bacon (perfectly cooked, not just thin and crumbly like other locations) and turkey sausage, a much appreciated option since the rest of the family doesn’t eat pork. Also, the omelet options of cheese and veggie was nice, since some of the family have non dairy diets. Lastly, they also offered waffles and pancakes…nice!
Stayed in October 2023
Reviewed: October 4, 2023
Jennifer
United States of AmericaIt was very expensive for what we got.
Stayed in September 2023
Reviewed: October 3, 2023
Kelly
United States of Americahot tub was ice cold , front desk gal was too busy speaking to a random guy to discuss my overnight stay details. just had me initial the highlighted areas and hand me my keys.
close to the airport
Stayed in October 2023
Reviewed: September 23, 2023
Danielle
AustraliaThe customer service was not the best, very unenthusiastic check-in made us feel like we were an inconvenience, we tried to ask if where we were parked was the easiest location to get to our room due to multiple entrances to the building, the person serving us literally had no idea what we were talking about. I also went to reception and asked for a couple of spoons so that we could eat some snacks in our room, again I was treated like I was an inconvenience.
Upon arriving at the hotel, there was loads of free parking available. The usual standard of having free snacks, tea, and coffee was available in the lobby. The laundry and essentials kiosk are very handy to have on site. Our room was great, very clean, with comfortable beds, blackout curtains, coffee machine, everything was great! Decent selection for breakfast in the morning! Only stayed one night, and it was very pleasant. Won't comment on the price, as it was in the few days before Burning Man, so there were very limited options in town for accommodation anyway!
Stayed in August 2023
Reviewed: September 20, 2023
Melinda
United States of AmericaThey DID NOT HAVE TWO ROOMS, as we had booked, so our friends had to find somewhere else to stay. Incredibly inconvenient, and the hotel blamed booking.com.
Clean, comfortable, great breakfast
Stayed in September 2023
Reviewed: September 18, 2023
Cathy
United States of AmericaAlthough HI offers an airport shuttle, flights are leaving earlier, so starting the shuttle service earlier at 4AM, would be a great convenience. Also, please alert the front desk to offer other transportation options to guests. Simply saying repeatedly that the shuttle service starts at 5AM and not offering information about other options, is a bit frustrating. A list of alternate options would be great. Thanks.
Convenient location; close to airport. Rooms are updated and clean.
Stayed in August 2023
Reviewed: September 11, 2023
Ebtisam
United States of AmericaNA
Location and staff
Stayed in September 2023
Reviewed: September 11, 2023
Vicki
United States of Americaa bit expensive
clean, comfortable, good breakfast
Stayed in September 2023
Reviewed: September 7, 2023
Rachel
United States of AmericaThe night desk person was grumpy with us. All the other staff was great.
The room was clean and comfortable. The breakfast was great.
Stayed in August 2023
Queanbeyan, Australia
Harwich, UK
Drepana, Greece
Anaxos, Greece
Yufu, Japan
Athens, USA
Paris, France
Kuching, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content