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  5. Reviews of Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area , an IHG Hotel

Reviews of Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area , an IHG Hotel 2 stars

200 South Mannheim Road, Hillside, IL 60162, United States

#3 of 4 hotels in Hillside

Guests' Choice

Review score

Based on 344 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.7

  • Location

    7.6

  • Facilities

    6.2

  • Staff

    7.0

  • Value for money

    6.2

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 8 March 2024

    6.0
    I booked two bed room, but got one king.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    not clean, chair upholstery was dirty. i have the picture also. bath room was not the same what we get in other Holiday inn

    excellent staff

    Stayed in March 2024

  • Reviewed: 27 January 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    The rooms was out dated the washroom had old contact lens on the floor &the ceiling looked like water was in the curtains was dirty(rm 319)

    The location

    Stayed in January 2024

  • Reviewed: 30 December 2023

    5.0
    Rooms need a deep clean and overall updating. Was okay for a short stay. Won't stay again.
    • Leisure trip
    • Family with young children
    • Queen Suite - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    Young gal who did our check in was very snippy with me when I did not hear a question she asked me. I have hearing loss and did not appreciate her being snippy when she had to repeat what she said. Needs hospitality training on diversity.

    Breakfast buffet was very good

    Stayed in December 2023

  • Reviewed: 22 December 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Make a deposit when I checked out I never received my funds back.

    Stayed in November 2023

  • Reviewed: 2 December 2023

    5.0
    The stay was alright, but our room was on the side by a major street.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Was very disappointed that the hot tub was not available. The website listed that they had a hot tub. This was revealed at check upon our inquiry, and not mentioned by front desk staff.

    Breakfast fine and location great.

    Stayed in December 2023

  • Reviewed: 16 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite with Mobility Accessible Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pool was out of control, breakfast was packed, and people were pushing.

    Good area

    Stayed in October 2023

  • Reviewed: 6 September 2023

    6.0
    Stay over all was ok. Most staff nice however some quite rude and not helpful.
    • Leisure trip
    • Group
    • Queen Suite - Disability Access
    • Stayed 3 nights

    Room needed major update. Everything very wore, old or broken. Not enough working outlets. No phone in room. When we told front desk was told “who uses phones anymore.”

    Location was close to where I needed to be. It was also very quiet.

    Stayed in September 2023

  • Reviewed: 18 August 2023

    7.0
    It was a fine stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Staff seemed a bit put out during check-in and check-out.

    Location - near our family and amenities

    Stayed in July 2023

  • Reviewed: 2 August 2023

    5.0
    Over priced for the hotel quality
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Air conditioning was loud, and only worked when it was at the lowest level.

    Location

    Stayed in August 2023

  • Reviewed: 16 July 2023

    5.0
    It did the job because we only slept there.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Drapes were hanging off the rod,right side. Fabric on chair and bench was soiled. Carpet needed a good cleaningit

    Breakfast was great. The location was really good. Few minutes from Living Word

    Stayed in July 2023

  • Reviewed: 13 July 2023

    6.0
    Decent
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    I didn't like that I had to keep asking housekeeping for towels and to empty my trash. I was under the impression those two were done when you stayed in a hotel. However, everyday from Wednesday-Sunday I had to seek her out and ask.

    The location of the hotel was perfect! Close to the highway and shopping.

    Stayed in July 2023

  • Reviewed: 8 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The toilet constantly ran and the A/C was noisy.

    Desh, the receptionist, was great! She was very helpful at check-in. She upgraded ta because there were issues with our reservation.

    Stayed in July 2023

  • Reviewed: 6 July 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard Room
    • Stayed 5 nights
    • Submitted via mobile

    Room carpet needs deep cleaning and they need new beds.

    Staff was nice and met needs. Great location not far from the city.

    Stayed in June 2023

  • Reviewed: 11 June 2023

    5.0
    Old dog with a good name.
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Inside needs an upgrade. Very plain and old.

    The staff

    Stayed in June 2023

  • Reviewed: 2 June 2023

    6.0
    Staff was SUPER nice. Beds comfortable. Location for our needs worked.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The room was VERY worn. Bed was comfortable and there were a few outlets that worked for charging. Lampshades torn and stained, under the bed were unknown clumps. Not Holiday Inn Express quality.

    Did not have breakfast.

    Stayed in May 2023

  • Reviewed: 28 May 2023

    5.0
    Good value but would not return to same hotel
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    AC fan did not stayed ON and always went back to auto. AC was also very dirty and full of dust.

    Location and value

    Stayed in May 2023

  • Reviewed: 22 May 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 3 nights

    it was clean, but well worn

    Stayed in May 2023

  • Reviewed: 22 May 2023

    5.0
    Passable
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    It was old room

    Stayed in May 2023

  • Reviewed: 21 April 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Suite - Mobility Accessible - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The first room that I stayed in smelled like an animal had been in there, I brought my newborn and my teenage daughter in and we all woke up sneezing. Then the toilet didn't work It took half a day for maintenance to even try to come by the time they came we switch rooms. But the hotel attendant did try to accommodate me she wouldn't have any clue as to the conditions of the rooms so it's not her fault. There are disruptive people next door outside of my room they were fighting and loud. The pool was being worked on so it was kind of tight and there in the pool looks dirty. The lady out front was doing her best to make sure that everything was taken care of but the hotel needs an upgrade. The second wrong that we were moved to was okay at first until I realized that the microwave didn't work at their point.

    Stayed in April 2023

  • Reviewed: 15 March 2023

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Staff was not friendly, did not smile, did not speak not even a hello, unless asked a question and was not friendly upon responding. Checking in, we were not aware of amenities. We were not told about breakfast or given any information. Only was asked for ID and payment and never said any other words to us checking in or the person checking out besides throw your room key in the basket. No, thank you, have a nice day or anything else.

    Very clean, room was comfortable. Bed was comfortable.

    Stayed in February 2023

  • Reviewed: 6 February 2023

    7.0
    I wish I could have gotten a better rate, but I enjoyed my stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    It would have been better if we could have closed the blinds and I didn’t like the the TV channels.

    We didn’t eat anything and the location was fine.

    Stayed in February 2023

  • Reviewed: 5 January 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Not enough staff to clean rooms daily

    The Location

    Stayed in January 2023

  • Reviewed: 8 October 2022

    6.0
    okay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    rooms could have been cleaner, hair dryer was dusty

    modern room

    Stayed in October 2022

  • Reviewed: 5 October 2022

    6.0
    Pleasant
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The facilities were not very clean the hot tub was in disrepair and not running

    The staff was absolutely wonderful

    Stayed in October 2022

Showing 1 – 25

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