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  5. Reviews of Holiday Inn Express Hotel & Suites North Conway, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites North Conway, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1732 White Mountain Highway, North Conway, NH 03860, United States of America

#20 of 23 hotels in North Conway

Guests' Choice

Review Score

Based on 399 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    8.8

  • Facilities

    7.2

  • Staff

    8.1

  • Value for money

    7.3

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 21, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The breakfast

    Breakfast wasn’t that great. The coffee was good The room and the bed were clean

    Stayed in April 2024

  • Reviewed: April 17, 2024

    8.0
    Amazing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff was very nice and welcoming

    Stayed in April 2024

  • Reviewed: February 27, 2024

    8.0
    It was clean cozy and quiet! Cute pool area
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Washer dryer was broken, breakfast area under renovation

    Small quiet and clean

    Stayed in January 2024

  • Reviewed: February 20, 2024

    8.0
    Overall excellent stay. Desk person was great.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Hotel was being renovated. No common room. Had to eat breakfast in our room.

    Very satisfied.

    Stayed in February 2024

  • Reviewed: February 17, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 2 nights

    BREAKFAST

    HOT TUB

    Stayed in February 2024

  • Reviewed: February 8, 2024

    6.0
    It was ok, next time we will look for another place to stay that's nicer and same price.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 1 night

    The fact that we couldn't sit down to eat we had to go to our rooms were hard because I had my young children with us. The room was all that clean feeling and the smelled really bad. The shower drain was extremely slow and constantly had water at your feet. The bathroom also wasn't the cleanest as we arrived. Lastly there were no extra towels at all. For the pool or for the room. The hotel ran out.

    Breakfast food was very good. Enjoyed this portion of the stay. The beds and pillows were comfortable.

    Stayed in February 2024

  • Reviewed: February 4, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was comfortable & the location is prime for hiking & ice climbing

    Stayed in February 2024

  • Reviewed: December 6, 2023

    7.0
    Good value and great location. Also the staff was so nice and helpful!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It could use some updating (ripped wallpaper etc) but it looks like they are making improvements

    The location is great

    Stayed in November 2023

  • Reviewed: October 23, 2023

    7.0
    Overpriced.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    See above please.

    For $250 per night I expected to be wowed. I was not. The breakfast was good and the attendant was very efficient. There s/b a tip jar in appreciation of his service. The charging station on the table does not work. An easy chair for reading in the room would be a logical addition. There was space for one. The electronic entry keys for my room and the woman across the hall were touch and go. I don't believe I received $550 for (2 nights) worth of accommodations.

    Stayed in October 2023

  • Reviewed: October 21, 2023

    7.0
    Great stay as always.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel needs some updating.

    The breakfast was wonderful. The location is excellent. We loved the pool and hot tub.

    Stayed in October 2023

  • Reviewed: September 25, 2023

    6.0
    Great breakfast.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The hallway light did not work. The overall room lighting was poor. The body wash container in the shower was empty. The hair dryer did not work. The main door to the room kept jamming and would not close consistently.

    The breakfast was excellent.

    Stayed in September 2023

  • Reviewed: September 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Ice macjhine in our floor was removed

    Excellent breakfadt

    Stayed in September 2023

  • Reviewed: July 11, 2023

    7.0
    Staff member SARAH saved the day. Thank you Sarah
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 2 nights

    The hotel had no air conditioning. The rooms did. Although our room didn't and it was very hot out. The phone didn't work .The light in the bathroom didn't work. They didn't clean room or change towels. Seriously I would not go back.

    The beds were fine. Place was clean. Breakfast was ok. Staff member SARAH saved us from a room without air conditioning. Main desk fellow wouldn't help us to get another room. But young lady named Sarah gave us a different room Our room was so hot and the phone didn't work. The whole hotel didn't have air conditioning and it was very hot outside. We were ready to get another hotel when Sarah changed our room. It happened to be an upgrade so the fellow told us the hotel was booked. It wasn't. JUST A SHOUT OUT TO SARAH. THANK YOU

    Stayed in July 2023

  • Reviewed: July 10, 2023

    6.0
    Busy and understaffed. A disappointing stay.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Very understaffed. Had to request room to be serviced - i.e. fresh towels, trash can emptied, toiletries replenished. This was not standard Holiday Inn treatment.We were there for a week and each day we made our bed, reused towels and task trash to the lobby. I grant it was theJuly 4th week but service was non - existent except for the great Front Desk staff,

    Location, A/C it was hot temperature wise, breakfast was decent variety

    Stayed in July 2023

  • Reviewed: July 6, 2023

    7.0
    Was ok.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The cleaning, specially the pool area.

    Some of employees

    Stayed in July 2023

  • Reviewed: May 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 4 nights

    Toilet flushed very loudly. Had to have the room key, reprogramed three times. Two of the three drawers would not stay shut, without jamming the drawer with a piece of cardboard.

    Breakfast was very good, as was the location. The pool area was clean.

    Stayed in May 2023

  • Reviewed: May 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Disability Access with Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing

    having the Outlets close by

    Stayed in May 2023

  • Reviewed: April 26, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    breakfast

    Stayed in April 2023

  • Reviewed: April 5, 2023

    7.0
    Mini vacation
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Like I said. I liked staff and the pool and hot tub and location.

    Staff was really nice but room had heating troubles and room had broken shampoo dispenser and here was some soap scum in shower and sink counter was chipped. They were doing remodeling. Liked pool and hot tub. Loved the location. Anyways was nice stay but could use some work.

    Stayed in April 2023

  • Reviewed: April 3, 2023

    7.0
    It was a good stay over -
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We were put in an adjoining room and could hear the people next door very loudly in my room. No room service unless we requested it. The ice machine in our had been removed. We got.locked out of our room because the key card failed and needed to be recorded.

    The breakfast was great! The staff was friendly and the room was clean

    Stayed in April 2023

  • Reviewed: April 1, 2023

    8.0
    Great value and clean
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 2 nights

    Faint odor of stale cigarettes in the room

    Great pool. Good breakfast choices

    Stayed in March 2023

  • Reviewed: March 27, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    nasty thing on shower curtain

    great location dove products comfortable bed

    Stayed in March 2023

  • Reviewed: March 13, 2023

    6.0
    We have stayed in the past and have loved it
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleanliness, breakfast, too hot.

    The location is great.

    Stayed in March 2023

  • Reviewed: February 20, 2023

    7.0
    good value for family
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    2 problems: 2 towels per room of 4 adults. faculty ran out of towels for rooms and pool. showers were out of shampoo and body wash. pumps attached to the shower not individually packaged ones to use.

    great location and helpful staff

    Stayed in February 2023

Showing 1 - 25

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