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  5. Reviews of Holiday Inn Express Walnut Creek, an IHG Hotel

Reviews of Holiday Inn Express Walnut Creek, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2730 North Main Street, Walnut Creek, CA 94597, United States of America

#5 of 8 hotels in Walnut Creek

Guests' Choice

Review Score

Based on 407 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.4

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 9, 2024

    8.0
    Room cleaning was questionable
    • Leisure trip
    • Solo traveler
    • King Room with Bath Tub- Hearing Accessible/ Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom was had hair in bath tub and on floor

    Nice room

    Stayed in April 2024

  • Reviewed: February 17, 2024

    8.0
    Decent but not for the price
    • Leisure trip
    • Solo traveler
    • King Room with Bath Tub- Hearing Accessible/ Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Too expensive for 1 night. Complentry breakfast was not great.. expected better

    Stayed in February 2024

  • Reviewed: February 15, 2024

    9.0
    Had a satisfied stay. Basically what I expected. Did leave early so requested refund.Dont know wheth
    • Leisure trip
    • Solo traveler
    • Double Room - Mobility Accessible Tub - Non-Smoking
    • Stayed 3 nights

    I did have a handicap room which was okay.

    The stay was as expected based on previous stays at a Holiday Inn Express. Breakfast was a little a little disappointing. Have been used to sausage gravy and biscuits.

    Stayed in February 2024

  • Reviewed: February 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was super friendly. We were there for a volleyball tournament and they let us go in early to grab breakfast before we had to leave.

    Stayed in January 2024

  • Reviewed: January 30, 2024

    7.0
    A Home Away from Home
    • Business trip
    • Solo traveler
    • King Room with Bath Tub- Hearing Accessible/ Non-Smoking
    • Stayed 1 night

    This time, I was given a Member Room because I'm an IHG member, and it had the craziest layout I've ever seen, and disappointingly, there was no desk lamp, which is odd because the chain is rather famous for its modern desk lamps. Also, they seem to be using some kind of fabric softener on the sheets, which is heavily scented, and I hope they'll stop doing that by my next visit. Otherwise, though, it's like a home away from home for me.

    I stay at this Holiday Inn Express frequently, as I have business and family in the East Bay, and it's got a great location and helpful staff. The breakfast is always good and dependable. The parking is enclosed, which is good (under the hotel) but it's a little haywire trying to figure out where to park, depending on where your room is so you can use the right elevator to access your room. But, it keeps you on your toes!

    Stayed in January 2024

  • Reviewed: January 26, 2024

    9.0
    It was very good.
    • Leisure trip
    • Couple
    • King Room with Bath Tub- Hearing Accessible/ Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Only dislike was the toilet not shutting off unless you flushed it twice, and it still took a long time.

    Location

    Stayed in January 2024

  • Reviewed: January 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Courtyard View - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    On the website I booked the hotel: parking charges was $10 per day. At the hotel site I was charged $20.

    Stayed in January 2024

  • Reviewed: October 21, 2023

    9.0
    Comfortable hotel with excellent value
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Clean

    Centrally located

    Stayed in October 2023

  • Reviewed: October 10, 2023

    9.0
    Overall a very nice experience
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    although the breakfast was bountiful, most of the hot foods were cold

    very nice pool and outside lounge area

    Stayed in October 2023

  • Reviewed: October 8, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Bath Tub- Hearing Accessible/ Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing that was not great was the AC was so LOUD

    Nice space.

    Stayed in October 2023

  • Reviewed: September 27, 2023

    8.0
    Good
    • Leisure trip
    • Solo traveler
    • Double Room - Mobility Accessible Tub - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t have it.

    Stayed in September 2023

  • Reviewed: September 27, 2023

    9.0
    Overall it was very comfortable
    • Leisure trip
    • Family with young children
    • Double Room with Courtyard View - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom could be a bit larger

    Did not eat. Never got up early enough.

    Stayed in September 2023

  • Reviewed: September 25, 2023

    7.0
    I book for 3 days but we left eary for our journey back home.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Mobility Access Tub/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathroom is smells cigarets thats why i let the fan on the whole time. I thought i inform the staff that i want none smocking ! That’s the only issue above all is fine.

    Close access to freeway

    Stayed in September 2023

  • Reviewed: September 15, 2023

    9.0
    Great stay value for money and centrally located for our purpose
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 11 nights

    Nothing

    The room was lovely and spacious and the staff were helpful and friendly

    Stayed in September 2023

  • Reviewed: September 10, 2023

    8.0
    Very Good
    • Business trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Coffee maker did not work.

    They let me have late check out which was helpful for that stay.

    Stayed in September 2023

  • Reviewed: August 30, 2023

    7.0
    Ovreall good location. Met my basic needs.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights

    Room -- very noisy AC, especially at nite. Also noise fom freeway at nite. Only one bath towel. Garage -- very narrow parking spaces . Saw several cars intentionally parked across two spaces. Breakfast -- cheese omelets dried out and cheese low quality.

    Stayed in August 2023

  • Reviewed: August 14, 2023

    7.0
    Easy location with plenty of amenities
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There isn’t much of anything to dislike about the property. My only “bummer” moment, was learning there was no Disney channel on the tv for my pre-school aged child.

    The property is nice, with ample parking and a pool and spa area that we also enjoyed. The 12noon checkout time is a very nice perk to this location.

    Stayed in August 2023

  • Reviewed: July 29, 2023

    9.0
    A little disappointed !
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I told the host that my wife had a hard time walking and he put us in 121 a long way from the front desk and elevator . It was noisy right across from house keeping and right over the entrance to the garage and close to the freeway. That location was a big disappointment !

    Clean and pretty good breakfast

    Stayed in July 2023

  • Reviewed: July 16, 2023

    8.0
    It was OK here for a funeral
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    Stayed in June 2023

  • Reviewed: July 11, 2023

    7.0
    It's nice
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cozy beds

    Good staff, big property so when not crowded you won't get neighbor noise

    Stayed in July 2023

  • Reviewed: June 4, 2023

    8.0
    Very great would definitely recommend to friend or family
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything went well. The room itself was nicely prepared and it was very nice. Breakfast in the morning was delightful as well. 10/10 at Holiday Inn.

    Stayed in June 2023

  • Reviewed: May 29, 2023

    7.0
    Lovely facility that needs to work on storage issues
    • Leisure trip
    • Couple
    • King Room with Bath Tub- Hearing Accessible/ Non-Smoking
    • Stayed 3 nights

    first: there was not enough light. only 2 wall lights and a reading light in the main area. I used a flashlight that we had brought to choose clothes that I wanted to wear. Second: there were no hooks or shelves to put toiletries on or clothes to hang. We took the ironing board off of it's hanger and hung some of our hanging clothes there. In the shower area we hung towels on the safety bars. There was no where in the bath area to hang the clothes we wanted to wear that day. It required great ingenuity to hang clothes and to put toiletries in convenient places. It was extremely irritating working around these two issues.

    staff was great, very helpful bed was well appointed and very comfortable. hot breakfast was filling and appreciated. food was good

    Stayed in May 2023

  • Reviewed: May 17, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Bath Tub- Hearing Accessible/ Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No beer in the consessions area.

    Location to event we were attending.

    Stayed in May 2023

  • Reviewed: May 7, 2023

    9.0
    Comfortable, clean, white, clean pillows, and sheets and comforters. Choice of pillows fabulous breakfast protein, milk,
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    parking was tight upfront. I never did try the downstairs as a single female I don’t trust it.

    Central Main St., Walnut creek across the street from food and drink. Temperature control was wonderful. Sheets and pillow choice is fabulous.

    Stayed in May 2023

Showing 1 - 25

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