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  5. Reviews of Holiday Inn Express & Suites Wilson-Downtown, an IHG Hotel

Reviews of Holiday Inn Express & Suites Wilson-Downtown, an IHG Hotel 2 stars

2308 Montgomery Drive, Wilson, NC 27893, United States

#9 of 17 hotels in Wilson

Guests' Choice

Review score

Based on 196 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.7

  • Location

    8.1

  • Facilities

    7.3

  • Staff

    8.0

  • Value for money

    7.1

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 24 April 2024

    7.0
    Nice hotel. Not a great nights sleep
    • Leisure trip
    • Solo traveller
    • King Room - Mobility Access Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds were uncomfy. Front desk staff sparse

    Clean. Good breakfast

    Stayed in April 2024

  • Reviewed: 10 February 2024

    7.0
    It was ok, but a few issues they need to deal with!!!
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The shower was weak. Toilet paper holder was falling off the wall in the bathroom. The heater didn’t seem to be working last night, it should be checked to see if it’s operating correctly!!!

    It was very clean and bright. Breakfast was very good!!!

    Stayed in February 2024

  • Reviewed: 6 April 2023

    8.0
    Nice stay at good location in Wilson.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Room was a little run down, peeling paint, that sort of thing.

    Breakfast was very good, as was the coffee. Hot water and coffee was available until very late and that was nice. It was quiet, even though it was full on Saturday night. Room was clean, linens were fresh, plenty of towels. Staff was very nice and helpful, attentive to their work.

    Stayed in April 2023

  • Reviewed: 31 October 2022

    8.0
    it was a great place to stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    the elevator was very old

    very clean

    Stayed in October 2022

  • Reviewed: 26 October 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    The check-in process was awful! When first arriving to the hotel to check-in around 2:00 p.m. I was immediately turned away saying not until 3:00 p.m. No questions no offer for exceptions or anything. The male at the front desk was very dismissive. I asked if there was a possibility to check on earlier, he did not check continued to shugfle papers and repeated, not until 3:00 p.m.. We left the location to find something to do for an hour until it was 3:00 p.m., came back to the hotel a little after 3:00 p.m. and was still told it would be at least another hour. Our travel plans were with the expectation that we could check-in possibly a little before 3:00 p.m. or definitely by 3:00 p.m., so it was quite frustrating to be told that there was no exception at that time. Around 4:00 p.m. we went back into the hotel for them to still tell us that our rooms were not ready and again no immediate offer for a solution. Eventually the female front desk associate went to check on the rooms; to come back and say that they still were not ready. In our frustration they then at this time offered us other rooms that were ready. Not sure why this could not have been offered hours before, since we were there ready for our room and no one else was around waiting or looking to check-in at the time that we were there. They switched the rooms, so that we could go ahead and check in and in doing, so put us in incorrect rooms that were not accommodating with the amount of beds that we needed per room. Granted when going back to the front desk moments later, they worked to make these changes pretty quickly and put us in other rooms which meant that those rooms were also already available. This again flagged why there was no offer earlier and we were left waiting and being told we could not fully check-in. The water temperature was luke warm when taking a shower. The commode lever was also loose and had to be wiggled to shut of the flush, so water would fill within.

    Overall I would say the price for the stay was decent. You can see that they have made some upgrades to the rooms. The hotel is located near a lot of restaurants, so that was convenient. Also pretty close to the highway, making it convenient for our travel.

    Stayed in October 2022

  • Reviewed: 18 October 2022

    8.0
    Okay, clean, excellent breakfast!
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    updated bathroom wall was not properly refinished, parking lot small

    Location was good

    Stayed in October 2022

  • Reviewed: 17 October 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    I travel a ton and never has a hotel not let me check in early. I wanted to check in at 2:25pm instead of 3pm. I can understand if the room was not ready, but I was told no our policy is 3pm. The room was clean, and half remodeled. The carpet and tub was old and gross and should have been replaced with the rest of the room. It’s not terrible, but I’d recommend the country inn suites in Wilson, you can check in early and it’s always spotless!

    The location was good. Breakfast was good, the beds are very comfortable!

    Stayed in October 2022

  • Reviewed: 7 October 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Room Selected at Check-In
    • Stayed 17 nights

    I stayed 3 weeks and during the whole period the one of the Fitness equipment was "out-of-order" :-/ Booking was indicating Wilson / Rocky Mount which are 2 different cities and dispite the fact I verified the street address of the one in Wilson they booked me the room in Rocky Mount. I had to spend almost 60 minutes to get a room in Wilson....

    Stayed in October 2022

  • Reviewed: 22 September 2022

    8.0
    Easy check in/out. Friendly staff. Good location.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Stained carpets, inoperable lights, outlets, and bathroom fan. Only one small elevator.

    Good breakfast.

    Stayed in September 2022

  • Reviewed: 1 September 2022

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    long wait time at front desk. couldn’t find staff

    Stayed in June 2022

  • Reviewed: 22 July 2022

    8.0
    Our stay was worth utilizing this location whenever we visit our Wilson, NC relatives! Thanks!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I can't think of anything we didn't like. Which speaks volumes.

    We travel quite often and this hotel is one of those that you just like to stay in everytime you arrive to a city, tired and/or exhausted. You know it will be affordable, clean, comfortable, cozy, and the staff will be kind and accommodating! This is exactly what we received! The location was perfect. We thoroughly enjoyed our stay!

    Stayed in June 2022

  • Reviewed: 17 July 2022

    8.0
    Good night stay with family
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night

    TV remote didn't work; not enough Didn't like I had to ask for bed sheets and towels

    Location and breakfast very good Room suite was comfortable Staff hospitable

    Stayed in July 2022

  • Reviewed: 5 July 2022

    8.0
    easy clean , convenient
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    far from 95

    easy , clean

    Stayed in June 2022

  • Reviewed: 18 June 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Had to wait due to not enough housekeepers and tub was dirty

    Room

    Stayed in April 2022

  • Reviewed: 6 June 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Dont Like to be stared at while making my breakfast by kitchen staff....wish it was a better choice of breakfast food.....touch up paint on chipped furniture...fresh new curtains could be added

    Quiet...felt safe...clean

    Stayed in June 2022

  • Reviewed: 18 May 2022

    7.0
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 18 April 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    The cleaning staff knocked on our room door two times prior to check out to see if we were still in the room.

    The front desk staff were very friendly.

    Stayed in April 2022

  • Reviewed: 28 March 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    My sink was stopped up

    Very good

    Stayed in March 2022

  • Reviewed: 27 January 2022

    6.0
    overall I’ll give my stay a 5.5’
    • Solo traveller
    • Room Selected at Check-In
    • Stayed 3 nights
    • Submitted via mobile

    The rooms was dated, the entire hotel needs new carpet I’ve noticed a lot of inviting stains in each room I visited, including my own.

    the staff was very polite, the breakfast exceeded my expectations, and the beds/ pillows were very comfortable.

    Stayed in January 2022

  • Reviewed: 15 December 2021

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    There was no chair for desk in the room

    Stayed in December 2021

  • Reviewed: 2 August 2021

    7.0
    Good
    • Business trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    Pool wasn’t working. No ice machine on my floor

    Comfortable and very clean. Good cooked breakfast!

    Stayed in July 2021

  • Reviewed: 17 July 2021

    8.0
    Close and easy
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Hotel was under renovations. Lobby was torn apart and was messy. Pool closed at 8pm

    Close to my sister.. Clean... Staff was friendly.

    Stayed in July 2021

  • Reviewed: 14 July 2021

    8.0
    July 9, 2021
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was not very clean. There was a long dark hair stuck to the toilet seat, pink mold in the tub area, and dark dirty areas in the corners of the bathroom. Also, the carpet was badly stained.

    The bed was very comfortable!

    Stayed in July 2021

  • Reviewed: 6 July 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Not clean

    Stayed in July 2021

Showing 1 – 25

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