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8111 Kirby Drive, Houston, TX 77054, United States of America
August 15, 2016
August 14, 2016
눉My check in experience was initially frustrating to the point that I gave up, checked my bag with the doorman and went on to my class. However...the doorman who helped me was wonderful and the gal who actually checked me in later in the evening was completely delightful...I really REALLY found her warm, professional and friendly. The food was terrible. I was participating in a course onsite and it was bad enough that while a dozen of us ate onsite the first day (for lunch) the second day there was only.one.order...from a class of over 60 people! When the facility staff came to ask if there were any more order forms the teacher happily said "I brought the one order to the staff already" and I heard someone say "They must not have eaten here yesterday". Out of the dozen orders the day many if us DID eat onsite...not even one order arrived as requested. Every order was missing one or more items, toppings, sides, condiments, etc. My side dish was incorrect and I was missing two toppings...when I politely asked for the two toppings the server said quickly "That's what you asked for!"...I shared the order form (clearly marked) and she said "okay" and left... I had to ask twice more for the two toppings but to be fair they were trying to accommodate SEVERAL errors from others too so it seemed to me who ever had checked things in the kitchen had not attended fully to detail. There were two servers who were VERY patient & helpful & professional and only one who was (as mentioned above) less pleasant to work with. A friend ordered room service the first evening & said it was awful (chicken was full of gristle). The upside of this (consistently terrible food) was that as a result, I ventured out and tried a few new restraunts! I checked the Diners, Drive-Ins and Dives website & discovered some culinary treasures! This worked out beautifully because the hotel food was incredibly overpriced too...
눇Facility was well kept & professional.
August 15, 2016
눉Nothing negative at all
눇Everything was great from the location to room service and everything in between
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